Citizens Bank reviews and complaints 1
View all 401 complaintsCitizens Bank - Business checking
On or around April 13th, I brought two checks into the bank for deposit.
When Reconciling my accounts, I did not see the deposits.
Went into the bank for help, and was asked for canceled checks. So I called my customers, received the checks and went back to the bank. This time they looked once again for the deposits, could not find them in any of my accounts. I could has told them this of course. Then was told that I need to present a receipt to prove that I made the deposit. My $800.00 was put into someone elses account and the bank will do nothing about it? The manager was very dismissive and no help at all. I cannot believe that it is that hard to search for deposits on a certain date or date range.
Desired outcome: To get the money that I deposited into my bank account back... $806.00
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