Speedway reviews and complaints 1
View all 591 complaintsSpeedway - Speedy rewards program fraud
I had accumulated 22,866 rewards points since opening a Rewards card Membership several years ago. I reported an apparent breach or hijack of my account to Speedway in early September [protected]) and was given case number 0513690. My case info and personal info was provided. I was told that I'd be notified by US mail of the resolution and instructions regarding the points. On the Speedy Rewards App on my phone I have the hackers email address, alternate ID they use, and a zip code. I provided this on my initial call to Speedway. I also see the transaction history in the wallet section. They have stolen a total of 21,875 points in three transactions since I filed my complaint. In addition, they have numerous small purchases logged to the account at various Speedway locations. This log should be available through your computer system. I have screen shots of this log.
I've attempted to get an update and resolution by calling the 800 number several times (Latest 12/6/23). I missed a call from Speedway on 10/18, but subsequent attempts to call result in "someone will call you back" but no return calls. My cell number is [protected].
Claimed loss: 21,875 reward points (stolen from my rewards membership account since approximately 8/4/2023).
Desired outcome: 1) Assurance an investigation was actually conducted. 2) Information about case resolution and instructions. 3) Reinstatement of the stolen points
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