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CB Retail Stores Party City 2141 Elmwood Ave, Buffalo, NY, 14207, US
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Party City
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Party City

2141 Elmwood Ave, Buffalo, NY, 14207, US
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Party City - Purchasing online, item not in store, won't tell me where

I purchased a zombie flamethrower animatronic, this was after an hour of plugging in random zip codes to see where the item was located. There was one 3 hours away. I order got confirmation, got pick up confirmation, drive almost all the way out there 20 minutes till arrival. Oops sorry our on hand didn't update this was sold last night. I write online, online chat says they can't tell me where any are. I call corporate they say if I find one, I can call them and they will ship to me. I finally do, I call back, they say, oh sorry what we meant was if it's in the warehouse we can ship to you if it's at a store there's nothing we can do.

I just want to buy this product, will someone please help me.

Desired outcome: Purchase zombie

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