Applebee's reviews and complaints 1
View all 579 complaintsApplebee's - Service/food 9/10//2023 6PM-7:43
My husband and I went to the Applebees at 7831 Target Circle, Raleigh NC 27616.
Upon entering there was one coupe ahead of us. We were finally greeted after roughly 5 minutes, seated and waited 15 minutes to a server to come to our table. Krystyna, took our drink order. We waited about 10 minutes to recieve my beer and an unsweetened tea and asked for spenda upon ordering. The server forgot to bring it. Finally another employee brought the splend to us. We ordered an appetizer and our meal. Appetizer came out (15min or so) no plates when asked. Our food finally came out all you can eat boneless chicken and a burger. Burger was overcooked and, fries dry and cold. My husband asked for a second serving of boneless chicken. Server NE VER brought them to us.
There were other employees focused around a certain guy in the bar area. At one point two employees and the "guy" went to the restroom together. Very suspicious activity.
We asked for our check which took forever to get. Very poor service or even any concern for their customers.
Desired outcome: This location needs help and some training on customer service.. Refund for such poor service and poor quality off food. no apology, explanation. NOTHING.
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