Wells Fargo

I'm at my wits end with Wells Fargo Bank on Bridford Parkway, in Greensboro, NC! I called this morning to inquire abut getting some documents notarized. I was told there was nobody to talk to about it and they would call me back. I received a call and told to come in after 1:30. When I went there, the doors were all blocked off with large DO NOT ENTER signs and tape blocking the doors. The sign stated that I MUST have an appointment in order to talk to their precious employees. Why wasn't I told this during the phone call? I called the bank while there and nobody answered. I went back home and called twice again until I got somebody's voicemail. It said they would all back by 5:00pm. So far... no call. Even if they did call, I wouldn't be able to return by 5:00pm (closing time). Who the heck are these people that I need an appointment to talk to someone? With all the bad publicity Wells Fargo has gotten about unlawful practices and extremely large fines, they haven't learned a thing about customer service. I think I need to find a more customer oriented bank!