Family Dollar reviews and complaints 1
View all 2293 complaintsFamily Dollar - Customer service on the manager on duty/ prices
I went in to get a red bull and lollipops. I was looking for a certain flavor which wasn't in the coolers, they were on the aisle. When I saw that the price was 3 for 6, I got 3. When the associate rung up the red bulls that wasn't ringing up correctly, so I told her were the price was located, she said I need to get mix flavors to get it for that price. I did it but they still weren't ringing up correctly and she was getting really rude. I stated that they hire idiots because of how she was trying to explain instead of getting a manager. When I asked for a manager, she said she was the manager and for me to leave the store because she wasn't going to ring up what I asked her for. She then starts to get loud and said that if I didn't leave the store, she was going to call the police on me, and I said go ahead and call them. As she was calling the police she went to the back and got 2 other women that was in the store. They both went to the aisle where I got the red bulls and said that it's not your fault the prices were in the wrong place. We proceeded to go to the register and the associate that told me to leave asked are you going to check her out after I told her that she wasn't getting checked out. She then stated I'm going to take a break because she was pissed that the other lady was ringing me up. So, it didn't stop there because of the other associate leaving getting upset caused the lady to not check me out ither and I said I will be contacting corporate office. I really need someone to call me about this issue. By the way I'm new to this area. That was a first time. I'm in management and customers aren't supposed to get treated like this. It was very inappropriate, and I was embarrassing because the police came up there and spoke with me and they both said that this is ridiculous and a waste of time, I didn't do anything wrong, and I would really appreciate if someone contacted me at you earliest convivence. I gave the time and date so you can the pull video.
My name is Mrs., Edwards and this happened 3/10/2024 between 11:30 am. I can be reached at [protected]@gmail.com
Claimed loss: This situation had me to go to another store for the same products. It was out of my way.
Desired outcome: Can you please have your associates to take customer service training. Also, I would like to get the items that I came in there for. I can pay for them.
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