Honeywell International

We purchased this thermostat on 12/22/20 and my husband installed as he does all our thermostats over the years. The "auto fan on" never worked.
We spent a couple of weeks trying to see if changing the program would work, but did not. We checked the system configuration and the program over and over and it was correct. We kept thinking we were doing something wrong. The only way the heat would kick on would be by keeping "fan on" all the time. This is a waste of heat and electricity since we purchased the thermostat to decrease temperature when sleeping or away.

On 1/9/21, we called our HVAC company and they came out. Our furnace and air handler had no issues. He checked the thermostat and said the thermostat is the problem.

I called Honeywell customer service on 1/11/21 on hold for 35 mins. The representation reviewed the system configuration and program setup and confirmed all was correct. I was then told by the representative to return the thermostat due to it being defective.

I went out that same day and purchased a LUX thermostat and have no issues what so ever. My complaint is my HVAC company is charging me $127.00 for their time to come out and it being a thermostat issue which they do not have responsibility for.

I am asking Honeywell to reimburse me for the $127.00, but no way.
My Honeywell case nbr on 1/11/21 is [protected]. Please follow up and see if it is possible to be reimbursed the $127.00 I had to pay for a defective thermostat.