Menu
Valvoline Instant Oil Change [VIOC] company logo
Valvoline Instant Oil Change [VIOC]
reviews & complaints
Valvoline Instant Oil Change [VIOC] company logo

Valvoline Instant Oil Change [VIOC]

7201 80th St S, Cottage Grove, MN, 55016, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 7:00 pm
Tue
8:00 am - 7:00 pm
Wed
8:00 am - 7:00 pm
Thu
8:00 am - 7:00 pm
Fri
8:00 am - 7:00 pm
Sat
8:00 am - 5:00 pm
Sun
11:00 am - 5:00 pm
ComplaintsBoard
S
4:11 pm EDT

Valvoline Instant Oil Change [VIOC] - Oil change

We went to Valvoline to get our oil change a few weeks ago. Valvoline overfilled the oil tank and it leaked into our engine. We didn't know this until we were driving our car away from Valvoline down the highway when the engine began to smoke. Valvoline did tow our vehicle back to our mechanic. After inspection from our mechanic, we found we now need a new engine. Our car was running perfectly before getting this oil change. We found to put a used engine in is going to cost $4,500. Our car is an older 2004 Toyota Camry so Valvoline said they would give us $3,200 since that is what the car is estimated at. We feel this is unfair. Number one, this vehicle has been paid off and number two, there is no way we can find a comparable vehicle for $3,200. Valvoline has been giving us the runaround for last few weeks, i.e. Manager is not here, we have to check with someone higher up, etc. No one calls us back and we call everyday but only get excuses. For the last two weeks, we have had to rent a vehicle. Valvoline I feel is responsible for putting a new motor in or giving us $4,500 so that we can look for a new vehicle. I would like answers NOW! This is ridiculous!

Desired outcome: Put new motor in or pay us $4,500.

Read full review of Valvoline Instant Oil Change [VIOC]
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.