Petco reviews and complaints 2
View all 572 complaintsPetco - Grooming experience
This was absolutely the worst, unprofessional, unpleasant, evil, disgusting experience, my family and i have ever experienced. We left in tears and high anxiety. Went to get our dog a bath & nail trim. Not even 20 minutes later, we get a call saying that our dog has blood all over him and that it was our dog fault. We got there and paige was the most rudest & ignorant person. She was yelling at us. In which we have a video recording of the interaction. Now take it, we just had informed them prior that we had just found our dog after 2 years (thanks to microchip). We are so upset and we will be working to get this location investigated. They treat pets & their owners like pure trash and they are not educated enough to be servicing anyone pets, we should have known something bad was going to happen based off the reviews and how dirty & unorganized. I hope noone ever takes their pet to petco in brooklyn park. Now we have to take our dog to the vet. I can only imagine what else they did to him!
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Petco - erroneous sales receipts
Closely examine your sales receipts from Petco. When you purchase the "oops" bags or use "free item" coupons/discount coupons or "buy a homeless pet dinner" cellophane bag (of that non-cost-effective trinket & food), your sales receipt may not accurately reflect your discount and/or have those cryptic discount line items that are difficult to match to your purchases. I have experienced this numerous times over the last couple of years, suspecting that I was possibly, overcharged after I left the store. And, it was too much trouble to return to the store to get correction. I finally got fed up with this repeated offense, a month ago when I was charged an $18 full price for an "oops" item that was supposed to be half price, as well as charged 60% of the price of an item that I had purchased, using a "free item" coupon printed on-line. I finally complained, on-line to Petco.com and my email was referred back to the store, where the manager left a phone message in response to my three complaints. Two weeks later, when I returned to the store, the manager was very friendly and nice and corrected that error and addressed another concern that I had about the store. After that encounter, I felt ok to continue shopping there. But, yesterday, again, the register rang up two "oops" items, not giving me the price that was clearly marked on the neon orange labels on the bags (that enticed me to buy them). A different "manager ?", Jessica was called up to the register to over-ride my order, two separate times, within the same sale, because the register would not post the correct discount prices. I could have let the matter go, ONCE again, but the acting "manager", Jessica was snotty and aloof when I expressed my concern over how often this has happened to me and how I had finally, gone on-line to complain about the last one. Jessica told me not to go on-line to complain because the email will just get referred back to the store, anyway, and that I should just talk to store staff. So, much for expressing concerns, directly to the store staff. Jessica was snotty and talked over me, when I tried to explain how I had just trusted that my items were being rung up correctly and discover issues after I leave. I don't feel like standing and scrutinizing and questioning their cryptic line items and holding up the sales line, and getting manager over-rides every time I make a purchase (because, from past experiences, it is clear that this will happen, most of the time). I was made to feel like the bad guy because I pointed out the register errrors. For some time, I have been wondering if these cash register overcharges via the cryptic discount lines, are by programming design, hoping that customers won't notice or try to figure out, (most store receipts have very clear line items and discount posts) or, like me, don't bother to challenge the receipts, not wanting to look ignorant. After feeling disturbed over this recent incident for the last 48 hours, thinking about how many times I (and, other customers) have been cheated via cash register programming errors (or, intent), and cryptic line items, and Jessica's snotty, condescending behavior toward me (a woman and doctor, old enough to be her grandmother), I am going to take a break from the Brooklyn Park, MN Petco store. (And, I am one of the people who also got screwed out of the PALS free bag of dogfood, when the program got changed.) Dr. C..R.
And, to Nananalloboosticyourheinaindodo (what-ever your ridiculous tag is)- to add to your response, this just shows the public as to what kind of people work at Petco and how they really view us, the public (who are responsible for your having jobs, in the first place). Now, we ALL see ! Clearly, my feelings were hurt while I was trying to do a good thing for helpless animals and allowed prior offenses to go, until I had had enough. And, this is your response to my pain? (Public, take note of this attitude of Petco employees. This is what they really think of us- those who ensure their jobs.) Of course, I am letting other members of our "No-Kill pet rescue" group know about how I was treated, as well as this Petco employee's response. By the way- all the women who volunteer our homes for this No-Kill rescue group, all happen to be female doctors (who are "full of ourselves"?). Maybe, you should stop "hating" and just try being a good person and show respect for your customers, who ensure your job. I had a right to complain, without being shown disrespect. Afterall, I had let this issue "slide", numerous times before I even said anything. Your comment reflects upon you and Petco. Not me. Bad move. (I buy those damaged "oops" bags of food to help us all out on our extra load of pet responsibilities.Now we know how you REALLY feel. And, so do the rest of the public, from your snotty, uninformed comments.) Let us see how often we patronize you, from now on, with our foster pet support.
Nanananalloboosticyourheadindodo- No, you are the snot and too fond of yourself, working at Petco and probably one of the ones screwing customers, there. I buy those "oops" bags for homeless pets that I volunteer to foster. I was treated that way, clearly because of what they saw when they look at me- a person of color, therefore, not deserving to be treated with respect. I add what I do for a living just to point out how some of you judge a book by its "color", literally, and feel entitled to treat certain customers with disrespect, not considering that that customer could be anyone, someone, who knows who. That is why I brought that up. And, I have worked in retail, 46 years ago, when I was a college student. And, many times, was disrespected, then, too. For the same reasons (there is not doubt in my mind). You need to check your grammar, you high school drop out, who is only able to work at Petco for a living. (When, one is typing fast, one can make errors.) You have much room for improvement, you Petco schlepper, you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a petco employee. It is true that the receipts can be difficult to read. The oops stickers I do believe overall are a good idea to keep from wasting good products as well as offering a chance for savings for the customer. Unfortunately the system has some pitfalls. Sticker placement as well as size and shape of the items. Large bags of dog food being one of the worst. If the sticker is on the front and the bag is placed face down the cashier will see the barcode to scan but not see the markdown sticker. The price change is for a single item and not the entire product line so the change is a manual override. We unfortunately rely heavily on the sticker being in view at the checkout or pointed out by the customer. I try to mitigate pricing issues by reading the original price followed by any discounts as each item is scanned. That way if a price is different from what the customer believed it to be I can solve any discrepancies before any charges are made. Also a non manager cannot override beyond 25% or for expiring dog or cat "food" specifically, 30%. Some managers will give override codes to trusted associates even though they aren't supposed to. Each petco store runs a little differently mostly based on the attitude of the general manager. My location is loyalty oriented and we care more about a customer leaving happy and wanting to come back rather than the total of the purchase the one time. Also, at my location, we give discounts regularly just to help people out. When a large fire broke out and people were displaced from their homes, not only did we donate thousands of dollars of product, but we also gave affected people at least 50 % their entire purchase. We also gave massive discounts to furloughed customers. We usually bump oopses to 50% for rescues and give discounts to people who foster. We have customers who regularly drive passed both petsmart and other petcos to support our location. Instead of writing off petco completely, I would call around to the other nearby locations and speak to the general manager. Ask if he would be willing to help a little with costs if your rescue and associated foster parents would frequent his specific location. If one says no the next might say yes, very manager dependant. As far as calling corporate goes, use employee names when you talk to customer service. The complaint will then be on that person's company record. We have a new guy that keeps pissing people off but since the complaints didn't contain his name we haven't been able to fire him yet. Long process... unless the person's name comes up multiple times in corporate calls. Then it is a short process. My location is half a country away but I would bet that one of the petcos near you will have the above and beyond attitude as well. Also corporate promised a huge upgrade to our archaic tech system so hopefully that will mean easier to read receipts and hopefully US based tech support and customer service. Good luck! :D
Good God, get over yourself. Want a cookie for helping homeless animals? You should be doing it because you care, not for some special treatment and praise.
Looks like you are the snotty one. You should really try working retail so you know what it is like. PetCo's "oops" procedures are for special circumstances and will not automatically be discounted when rung up. This is needed at many other stores as well where bags could be ripped or expiring soon. I believe you use this site to vent because you are embarrassed that you don't understand. I'm glad it is available to you and that very few read it because you are so arrorgent and your opinion doesn't matter.
I partially agree with you that their receipts are more difficult than some to figure out and they do have problems with their lines and stuff sometimes. I think you are way too fond of yourself and the fact that you are a doctor though. I know a high school drop-out that has better grammar than you. Your title is irrelevant. Focus on the fact that they have room for improvement like you, me, and the rest of the world.
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