Menu
Categories About us Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
CB Investment, Insurance and Financial Fidelity Brokerage Services 155 Congress Street, Boston, MA, 02110, US
Fidelity Brokerage Services company logo
Fidelity Brokerage Services
reviews & complaints
Fidelity Brokerage Services company logo

Fidelity Brokerage Services

155 Congress Street, Boston, MA, 02110, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.fidelity.com
go.fidelity.com
Phone number
+1 (800) 343-2140
Category
Investment, Insurance and Financial
Working hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Fidelity Brokerage Services reviews and complaints 1

View all 73 complaints
ComplaintsBoard
R
3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fidelity Investments - poor execution, bogus customer service

I entered an order today to buy 100 shares of BZC at $12.80. The stock closed at $12.75, and yet my order was not filled.

When I called Fidelity, after talking to two representatives, and being left on hold for an unreasonable amount of time, I was told that the reason my order was not filled was the bid ask spread was $12.74 to $12.98.

That's ridiculous. The FINRA rule covering this situation is clear:

Best Execution (FINRA Rule 5310) – FINRA requires member firms to find the market with the best price to execute their customer order. OTC Link® ATS and FINRA's OTC Bulletin Board (OTCBB) Quotation System are the two recognized inter-dealer quotation systems for facilitating best execution by broker-dealers. The two quotation systems may only be used to satisfy best execution if there are two or more priced quotes in a security. If less than two priced quotes exist for a security, broker-dealers must contact three other dealers for priced quotations.

Plain speak: Broker-dealers may not give their customers prices inferior to those currently being quoted on inter-dealer quotation systems.

I had an earlier experience with a Fidelity representative along the same lines. When they don't know the answer to a question, they make something up.

I'm moving my account away from Fidelity.

Read full review of Fidelity Investments
Hide full review
Helpful? 0 0
Share
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.