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CB Auto Parts and Repair Stores Meineke Car Care Center 2701 Washington Ave, Alton, IL, 62002, US
Meineke Car Care Center company logo
Meineke Car Care Center
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Meineke Car Care Center company logo

Meineke Car Care Center

2701 Washington Ave, Alton, IL, 62002, US
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2 complaints
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Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
M
2:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Meineke Car Care Center - Tire service

I went to Meineke last week for a leak in my tire. Turns out my valve stem was leaking. I have sensors in my tires for tire pressure. The sensor screws to the bottom of the valve stem inside the tire. I was told it would not be cheap. The sensor would have to be replaced. They found the old one and said it is an OEM part. That means original manufacturer part. Because it was old they would not be able to replace the valve stem. I asked him for the old sensor and before he handed it to me he looked at it and said it was a Michelin sensor and they don't make them anymore. I didn't have my glasses so I couldn't read it.Before I knew it the new sensor was there. I agreed to the fix because I was told it was my only option. After it was done they tried connecting the sensor to my cars computer for almost and hour. He said one of the sensors would not connect because it was a generic sensor ******* installed. I had been there almost an hour and a half. I had to go back to work. So I told him to connectt the other 3 and I will deal with the last one at ******** When I finally drove away I notice non of the sensors where connected and now I had several lights on for service ingine and check TPS sensors. I was upset so When I got back to work I got mt glasses on and looked up the part number on it for a valve stem. The first one that popped up was from autozone for $7. The same place they nought the new sensor from. I called auto zone and they confirmed it was the correct part and the shop should have known it could be replaced. I was told meineke does that all the time to people to over charge for parts you don't need. I called corporate and they have not done much. The shop manager called and asked me to bring it back in and I laughed. I waisted to much time and money plus I don't want to be in the position when they have my car taken apart and tell me they can't fix it till I pay more. They seem very sketchy. Looks like we are going to court

Desired outcome: I want all my money back

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8:29 am EDT

Meineke Car Care Center - Brake service/check

I got an estimate and a worker named J.R used vulgar and inappropriate language when I decided not to. Very rude, told me not to come back when someone else messes up my vehicle. Rusty was the manager on duty to conclude I always used to take my vehicle there but I will not in future because of how I was treated. Employees should not complain or voice opinion

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