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CB Retail Stores Hobby Lobby Stores 3351 E Agency St, Burlington, IA, 52601, US
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Hobby Lobby Stores
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Hobby Lobby Stores

3351 E Agency St, Burlington, IA, 52601, US
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Hobby Lobby Stores - Rude cashier and manager

I had the worst experience at the Burlington Iowa Hobby Lobby on 9/11/23. I had a cart full of fall and Christmas decor. I had 2 balsa wooden airplanes in my cart. Unfortunately 1 was marked $3.99 but the other one did not have a sticker on it. The cashier asked a man (whom I assume was a manger) what the price was, then said $3.99? He said yes, $3.99. Near the end of a $327.40 sale, the “manager” said “ I just looked them up, they are $5.99. So the airplanes were changed to $5.99 a piece. I leave the store and start putting the bags in my car and pull out an airplane and right on it is a sticker with $3.99. I took my receipt and said airplanes back into the store we’re the manager proceeded to tell me that they must have raised the prices and hadn’t updated the stock. Then Lori T, the cashier accused me of putting the sticker on it, saying it wasn’t there before. I said, I am not a thief. She ignored me. I told her I didn’t want the airplanes, that I wasn’t a thief and wasn’t going to be accused of being a thief. She again ignored me. I just spent over $300 dollars in that store, why would I change the price of a wooden airplane? I would have picked a much more expensive item!

Desired outcome: This store clearly needs some reeducation of customer service skills.

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