SunTrust Banks

NATURE OF PROBLEM:

The problem is between Truist/Suntrust Bank and Solar Force Corporatiom

Subject: Closure of Solar Force Corporate Bank accounts and subsequent unexplained seizure of account closing balances and total disregard for the customers call for the account closing funds.

Accounts #[protected] and #[protected]

What happened, I David Umezurike is the current CEO of Solar force Corp a Georgian solar company established in 2007. On Saturday the 2nd of May I deposited a credit card cash refund from COSCO store into Suntrust Atm at Pleasant hill Road in Duluth, the ATM machine malfunctioned and withheld the money without receipt. I immediately reported to the teller at the drive thru window where he gave me a number to call the fraud department which I immediately called the same day, their agent finally got in touch with me on the 4th of may and promised to investigate. On the 7th of May they credited the $800 back into the account (see the attached appendix #1). To my surprise Suntrust froze the account the next Monday on the 11th of May without notice. I immediately called my account officer Mr Eric Garcia at [protected] the same day, and he told me there is nothing he can do. However he gave me a number Business Care [protected]. The business care dept informed me that after they close out the account they will send out a formal letter. On the 17th of June, I received a formal letter of account closure, see the attached (appendix #2, 3 and 4). I also received a letter on another one of our company Homes 4all co with a certified letter containing a check in the amount of $277.57 which I assume was a close out check see appendix (#5, 5.1 and 5.2). On June 23rd I made effort to speak to Lindy Randolph at around 11:05 on the 23rd of June she told me that I will get our company check in the next 7day since I got the letter. I also called Eric Garcia at the branch 11:50 am the same day requesting to speak to the manager and the manager refused to speak to me. Appendix #6 was received yesterday a close out statement with zeroed account Balances, with attached digital check issued to Solar force Corp but no physical check included, also appendix #7 and 7.1 is similar with zeroed out balances and no physical checks, please see the attached appendix #7 and 7.1. This made me to drive immediately to the local branch in Rosebud Road in Grayson Georgia at around 2:45 on Tuesday the 14th of July. The manger practically threatened me and told me not to come to the bank again. I went ahead to call their corporate number to get answer as to where our company money is I spoke to a lady called Linda she said that I need to contact the issuing institutions that they have sent the money back to the issuing institutions, I then requested for a list of these issuing institution so as to contact them. She only offered to take my number and that some one will contact me. Till the writing of this letter no one has yet contacted me. And the worst is that non of these conversations are in writing they just makeup rules as they go, non were ever put in writing. Please not, a customers of ours who was unaware of the account closure, went to suntrust bank and deposited $4, 500 for solar products Suntrust branch accepted the money but refused to credit my solar force account with the $4, 500. The customer threatened for me to supply the products which I did supply till now Suntrust cannot account the whereabout of this money, see appendix #8 and 8.1 attached. I NEED TO KNOW WHERE OUR COMPANY MONEY IS LODGED AT THIS MOMENT WHICH BANK IF ANY IS IN POSSESSION OF OUR MONEY. I like to express to you that this illegal act and tyrannical act by Suntrust Bank has put me and my family in serious financial distress and serious disruptions on our supply chain hence we cannot pay our suppliers for goods manufactured and goods in transit cannot be cleared.

The total outstanding due to be refunded to Solar Force Corp is $96, 071.06

I pray your distinguished office help in resolving this matter quickly, because we are in serious financial distress. You immediate attention to this matter will be appreciated thanks