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CB Auto Parts and Repair Stores The Pep Boys 2399 Piedmont Rd NE, Atlanta, GA, 30324, US
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The Pep Boys
reviews & complaints
The Pep Boys company logo

The Pep Boys

2399 Piedmont Rd NE, Atlanta, GA, 30324, US
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1 complaint
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Website
www.pepboys.com
Phone number
+1 (404) 231-0032
Category
Auto Parts and Repair Stores
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
8:00 am - 4:00 pm

The Pep Boys reviews and complaints 1

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1:04 pm EST

The Pep Boys - Battery installation

Brought my 2016 Nissan Murano to Pep Boys on 09/17/2020 for a battery replacement. Pep Boys # 1703 in Spring Hill, Florida did the service of installing a "NEW" battery. Today, 11/15/2022 the battery went dead and wouldn't hold a charge. I opted to replace it with a battery from O'Reilly auto parts. I did the installation myself since the vehicle wouldn't start. First thing I noticed was that the battery hold down straps weren't tightened down. When I got the Pep Boys battery out of the car, under the hold down bracket was a clearly stamped date on the top of the battery of 2004. Apparently they installed either some leftover junk in my car or a battery left laying around from some other customers car. Either way this is unethical behavior on your employees part or downright fraud. I will never trust Pep Boys again or recommend them to anyone. Attached please find the original repair order and the reciept for same.

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