Firestone Complete Auto Care reviews and complaints 1
View all 589 complaintsFirestone Complete Auto Care - Flat tire repair
On 12/26/22, I replaced brand new tires (2 back ones) at Firestone facility at "9009 Us-19 Port Richey, FL 34668". Within 6 months (6/21/23) - I had to replace exactly those 2 same tires "again completely" with a cost of another $560, including alignment - at another location "8706 Citrus Park Dr, Tampa, FL 33625". I was told by the new location, that alignment was NOT at all done at previous location which caused the tires tread to be destroyed completely on one side. NOBODY at that store, recommended or asked me to do an alignment at Port Richey store. And on top of that - they completely refused to cover that cost under warranty - and even tried blaming it on me at the new store? Completely disgusted and disappointed at the service.
Desired outcome: Please ESCALATE to the highest level. I would like that complete cost re-imbursed. I have all invoices, pictures and proof to showcase my statements for complaints.
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