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Enterprise Rent-A-Car - Extra charge
I rent a car from enterprise at 6140 Hoffner Ave. Orlando, Fl. 32822. I picked up the car on March 2nd, 2024 at 11 am and I dropped off the car on March 3rd at 11 am. 2024. The contract agreement that I signed is $40.90 but I was charged with $81.79. I called the location place and I talked to the front desk person who transferred me to someone. He introduced himself as the manager of the branch and his name is Jonathan. I asked him about the extra charged and his replied was, "he charged me for everyday separate, so he charged me for January 2nd as a full day and January 3rd as a full day." Of course, never heard of something like this.
I have the rental agreement summary with my initial. I believe Jonathan is using my card as a fraud and misuse the law.
I need to get refund and it is your work to deal with your employee.
Thank you
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This complaint has been resolved automatically due to user's inactivity.
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