KinderCare Education

I am writing this complaint in hopes of resolving an incident that happened at my child's daycare. Her regular teacher is phenomenal, but she was out sick last Friday. When I picked up my two year old daughter she had not one, not two, but three marks on her face. One under her right eye and on her left eyelid, a scratch on her nose and another scratch by her left eye. There was no incessant report. The teacher said she had only been covering the class for 30 minutes and didn't know anything about what happened. I checked with Yami (works at the front desk and I believe is the assistant director) and she said she saw the marks and asked the teacher, but assumed my daughter was dropped off that way because the teacher said she didn't see anything. After several conversations with the staff I have received zero details about what happened. The director, Jenna, suggested to my husband that my child had done it to herself. Again my child has an amazing teacher, so I don't want to remove her from the class. However, the center must be held accountable- who was supervising my child when she got THREE marks on her face? It is unacceptable that my child's safety was no one's priority when her regular teacher was out sick.