Coast Dental Services reviews and complaints 1
View all 183 complaintsCoast Dental Services - First Appointment on 07/06/2023 @ 02:10pm Brooksville FL office
We arrived on time, were asked if we had an appointment after waiting 1/2 hour. Then we were informed that a text message cancelling our appointment was sent to me (not true) I have all the texts received from them still in my phone. Then we were told that the Dr. assigned to me had a family emergency and could not attend to me. It's my first visit and needless to say my last. there associate at the reception desk is very rude and callus. Perhaps some additional training with respect to Customer Service, would be helpful. I'm sure the other staff members and professionals are excellent individuals, but there front desk receptionist needs help with customer service skills.
Best regards
Desired outcome: Better training and monitoring of your reception area associates. No need to apologize, that does nothing for your customer base. Just perform better, make improvements to the quality of there staff.
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