SmartStyle reviews and complaints 1
View all 307 complaintsSmartStyle - No one at the salon
A week ago I called to make an appointment for 4-27-23- at the SmartStyle Salon at the Walmart 1434- the lady I spoke to did say she was short staffed, but still took my appointment for 27th and asked if 1:30 pm would work for me, and I accepted the time slot.
I arrived for my appointment and the salon had the lights off and was completely closed. I spoke to customer services and their reply was the lady that owns the salon could be gone for an hour or she may not be back till tomorrow. They also told me a few days prior another customer had the same issue but kept coming in hoping the hair salon owner would eventually show up. So, being the optimist, I hope that maybe the salon people were on lunch and decided I would wait. I waited till 1:40pm and no one arrived; frustrated I made a new appointment at Supercuts and left.
Desired outcome: I would appreciate a call to let me know that my appointment was cancelled. I would like a free hair cut in the future
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