Sixt reviews and complaints 1
View all 457 complaintsSixt - fraudulent charges for damage
rented a vehicle in December of 2011 from Sixt in Edinburgh Airport. I was informed at point of payment and key receipt that there was pre-existing damage to the car I was assigned. The receipt we got clearly stated that there was damage to the front and rear bumpers. When we got to the car it was covered in about four inches of snow. We waited in the car for about half an hour for someone to do the physical inspection. Nothing. Taking the hint, I went on my way.
I was involved in a minor scuffle and when I say minor I mean MINOR. My car and the vehicle I got too close to RUBBED. The outcome of the incident resulted in peeled paint in a 2" x 1" area of the car. I took detailed pictures and remembered this area already had pre-existing damage so I made sure to get every possible angle, every possible detail. I reported the scuffle with Sixt by phone as instructed and they said don't worry, there will be a little bit of paperwork to fill out describing the incident and that will be that. I had full intention to pay because after all I admitted fault and had full intention to pay for the damage I had caused. Fine.
I return the car, fill out the incident paperwork, pay and they tell me they'll be in contact with me re: the incident.
I had pre-paid my entire rental but was still charged about $650 in other miscellaneous fees I had no idea as to why they'd charge them considering I had pre-paid my rental. Mindful of the mishap I had gone through I willingly paid and looked past the BS fees they charged me for. They charged me $175 after claiming I hadn't filled the gas tank up all the way. I filled the tank at the nearest gas station to the airport and they still charged me that amount! Yes it was diesel gasoline but really?!?!?! The nearest gas station wasn't even two miles from the airport drop-off. That was only the beginning. I get a bill a few weeks later along with a copy of a quote from a shop charging me 2, 000 euro. That's $2, 700 USD for the scratch on an area with pre-existing damage.
Sixt will rape your credit card if you let them. I am now receiving correspondence from an attorney wanting to collect for Sixt. Armed to fight this frivolous charge I know there are lots of you out there that have gone through similar circumstances and I want you to reach out to me. These charges are unjustifiable and this will be heard.
DO NOT NOT NOT do business with this scam company. I really should have just walked.
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