PetSmart

I have reached out to Corporate now three times for the same issue. The first time the store manager of the Hospitality Lane San Bernardino store reached out with an apology and was invited to return and was told that I would not be hassled again. However, the harassment continues. I am unable to wear a mask. I am being treated like a second class citizen. Intimidated. Called out. Lectured. Ask my reasons. All violations of FEDERAL LAW. I am to be serviced EQUALLY. The last time I was lectured by whoever answers their emails. I pointed out the FEDERAL LAWS they are breaking, and then received an email that said "never mind". Today I went to the store to get some cat food. The cashier told me I had to have a mask on because it was store policy. I told her that store policy also allowed me to shop, to please ring me up so I could go. She called on her mic to her manager and said "customer without a mask at the register". She proceeded to ask my reasons, which is a violation of my privacy. Her store manager approached. I asked for a pen to write down their names and was declined. I dug in my purse and found one and wrote their names down. I asked for employee numbers and was told that was personal information. Well, so is the reason why I don't wear a mask.

They are a private business with a legal classification as one serving with public accommodation according to Federal Law. Title III Reg 28 CFR 36.104 states that they serve the public and therefore must abide by all state and federal laws. No business policy supersedes the law. No governor's order, health order, emergency or pandemic supersedes our Constitutionally-protected rights.

Title III Sections 36.202 a, b, c and 36.203 a, b, c states that I shall not be denied the same participation and equal access as everyone else. The law prohibits them from serving me separately or differently. That means they cannot lecture me, or point me out, or ask me anything about my personal decisions.