IKEA reviews and complaints 1
View all 379 complaintsIKEA - bad customer servive
I bought book shelf at IKEA for $100. and since it was my 1st time in one of their stores I looked at many things and thought after I experienced putting the book shelf together and finding out how easy it was I would go back to the store the following day and buy a dining room set, which was a little pricy, but I liked the way it looked. I passed by the book shelf I had bought and noticed it was $30. less because it was on sale. I went to customer service and encountered a very rude & sarcastic woman who said she was the Customer Service Manager. She told me she would not refund the difference. I asked her if I brought back my receipt the following day would she then adjust the price? She became even more sarcastic & rude so I left. I went back the next day and showed her my receipt. She laughed and said that item isn't on sale today, when just the day before it was. I went and looked at the item and she had removed the sale tag. I sent all the information to IKEA Customer Service, but they didn't bother replying. I WILL NEVER BUY ANYTHING FROM IKEA AGAIN.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ikea has the worst customer service of all time. Cashiers seem never be happy at all. Also, returning an item is such a nightmare. One time, I had to wait for 45 minutes just to exchange something that was missing parts.
Ikea also abuses "save the earth" label. One time, I bought a whole bunch of households items (total of ~ $160) and they made me buy a shopping bag. It is a rip-off.
Quality of the products are also terrible. You really get what you paid for -crappy stuffs. People made a big deal about this store, but shopping at Walmart or Target are much better.
I will never go back to Ikea again.
I bought $2000 worth of kitchen cabinets from Ikea in College Park, MD on July 3, 2009. There were more than 80 items when I picked up and the clerk refused to go over the order with me to make sure I got everything I ordered. I took the cart outside to my truck and checked the receipt as I load them to my truck. I found one item was missing (metal rail) which worth about $3 dollars. I went inside to complain to the clerk about one missing item but she refused to help. I asked for the manager and she was combative an rude. She said that Ikea is not the home depot as prices are low so don't expect the same services. I finally got the missing piece but will never shop here again.