Regus reviews and complaints 1
View all 716 complaints
Replied
Regus - Deposit never returned
Hello,
We have called customer service but they were of no help.
Regus has not returned my deposit of $2000.
$2000 charges on account dated 10/22/2019.
Its 2023 and they have no record of it!
I have called them and asked about it but all they say is they see no info on account.
I have attached screenshot of my bank statement showing the charges and would like these to be refunded please!
Desired outcome: I would like my deposit money $2000 to be refunded as soon as possible!!!
I have not received any email or response back so far.
Hi Lorraine,
I have sent you email with account number and other details.
Email should be from sidra.upworker@gmail.com.
This complaint has been resolved automatically due to user's inactivity.
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
We have not been able to locate a pending refund on your account. We have also attempted to contact you but received no response.
Please contact us again through the ‘Help’ section of your online account with more information on the amounts you feel you’re due so we can investigate further.
Thank you,
Lorraine Brule
Global Customer Service at Regus
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
Requesting your refund is easy. You should log into your online account (i.e., myregus.com), select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund request is available. We will then confirm your payment date and amount.
You should receive your refund within 30 days after your end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
If it has been longer than 30 days, please get in touch so we can investigate further. We may have received incorrect data.
I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at lorraine.brule@regus.com so I can support you?
Thank you,
Lorraine Brule
Global Customer Service at Regus
Latest Regus Reviews
Sour customer experience, won't avail Regus's services again Regus Toronto review: refund of retainer balance Read your lease contract very carefully before signing Okay Service More expensive than it seemsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!