Gold's Gym reviews and complaints 1
View all 424 complaintsGold's Gym - A employee
Hi I would like to make a complaint because I wanted to try your 7 day free trial pass and I went in person and the employee was just pushing me to buy a membership without trying out the gym to see if I even like it. I sent messages to the employee because I wanted to make sure it was for 7 days the trial and he said yes so I went back in person and the employee said I couldn’t work out that I used the day pass already but I even showed him where it says 7 days and the messages where he said it would be 7 days but he said the only way I can work out is if I buy a membership. I don’t think that was okay because you guys have promoted 7 days so I don’t understand why he only allowed me one day.
This was the golds gym in Hollywood
1016 Cole Ave
Hollywood, CA 90038
United States
The employee was Duane
Me and my friend just had a horrible experience we really just wanted to check out the gym for the 7 day free trial but I guess because we weren’t sure if we were gonna buy a membership he didn’t let us continue our 7 days
Desired outcome: I would like him to get notified that what he did was wrong and we should have been able to workout 7 days like it’s promoted
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