Western Dental Services

I took my two children into Western Dental both for check ups and cleaning, but my son needed screening for braces. My first complaint was the number of people waiting in the office, I have never seen a dentist office so crowded before . The wait was extremly long, I was there for an 11am appointment by the time I left it was almost 3pm! My second complaint was the cleaning they did, it was horrible! They didn't do anything but brush thier teeth and stick some kind of flouride on their teeth . You could not tell my kids teeth were professionally cleaned. I had to go home and brush thier teeth with peroxide and baking soda. My third complaint is that they advertise free screening for braces which my son had, but because the service was so terrible I decided not to come back and get the braces. They billed my insurance company for the lousy cleaning job they did on my children. I'm currently fighting that because the cleaning was not properly done and has to be redone by a better dentist ! I also later received several phone calls from the office talking about a balance! When I called to find out they stated they were billing me for services rendered for my son who needs braces. I explained to the office manager that my son never had braces we only had the free screening and they already charged my insurance company for the cleaning and check-ups so therefore I owe them nothing. The office manager tried to tell me that we started the process of braces by giving him an x-ray. The x-ray wasn't for braces it was for his regular check-up which they charged my insurance company for! They are now saying I owe them $200.00 this information was never disclosed to me at the office. I have called the main office and they are no help what so ever. The workers there are unprofessional, there is no privacy there were different doctors and assistants working on my kids, they couldn't explain the way they bill. I refused any further service from them and stated I would not be coming back. Had I seen all the negative complaints against them I would have never taken my children there. I work to hard for my money to just give it to Western Dental for something we never had. I will fight this all the way to court if I have to.