Goodwill Industries

I was very shocked to hear that a store manager is not able to help customers when they need help. I have been shopping at this goodwill for many years since it was located on 4th ave in Yuma, AZ. The last time I went, I purchased a yard planter and I needed help to put it in my cart so I asked a store manager, an African-American man that was there to help me put it in my cart, however, after I asked him for help, he told me that he was the manager and he couldn't help me so he got another person to help me. Unfortunately, the employee that he had asked to help me was still on his lunch break, so he had to go clock in and then came to help me. I was in complete shock that this store manager told me he could not help me since he was the manager. What kind of manager is that? I have never heard such a ridiculous statement that a manager/boss cannot help customers. It appears that the managers at the Foothills, AZ Goodwill have not been trained to be leaders.

Thank you,
John Forbert