Wells Fargo reviews and complaints 1
View all 1719 complaintsWells Fargo - New member complaint
1/4/2024
10:40AM
I just switched banks from Kinetic Credit Union to Wells Fargo yesterday.
I attempted to deposit my paycheck five times via mobile deposit on the app and it would not work. It shows " We weren't able to process your check. Please visit a Wells Fargo branch to deposit your check". I call Wells Fargo customer service and he says there should be NO reason why I cant deposit it but I would need to visit a branch for assistance. I have never had any issues with mobile deposit with Kinetic. I take off of work to go to the branch - 603 S 6th St, Opelika, AL. The teller advises mobile deposit did not work because I am a new member - makes no sense. I deposit my check and funds should be available right then. Instead, he says because there is writing on the back, there is a four-day hold on SOME of the money, but most will be available. The only writing on the back is my signature and "mobile deposit to wells fargo only". I get back to work and check my account to see that none of the funds are available. They are holding over 65% of my check for six days (not four). I call Wells Fargo customer service again and request a manager. I get told that managers don't talk calls. I speak with Larry Martinez and he is no help. He reads verbatim what I can already see on my account. There is nothing he can do so now I have to wait for a manager to call me back within two days. There is nothing on Wells Fargo website showing new members cannot deposit checks via mobile deposit. There is nothing showing over 65% of your check will be held if you try to deposit it at a branch after it not working on mobile deposit. This is ridiculous. I left Kinetic for a reason, and this is really just making me want to switch to a new bank.
case # cmpp-[protected]-95e49fecd6ea
Desired outcome: RELEASE MY FUNDS AND BE ALLOWED TO MOBILE DEPOSIT WITH EXPLANATIONS ON WHY I COULDN'T THE FIRST TIME
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