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TracFone Customer Care Service

TracFone Wireless, Inc.

9700 NW 112th Ave
United States - 33178

Customer Support Phone Numbers

+1 305 715 6737 0 0
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TracFone Complaints & Reviews

TracFone / Download for a product failed, got charged for product twice

Craig1118 on Oct 23, 2016
I attempted to purchase an app with tracfone airtime. The first download failed, but i was charged for the product, which i did not receive. I attempted a second download, thinking that it would just complete the download without charging me a second time, but i was wrong. I got my...

Tracfone - Florida, Miami / Tracfone lost 2058 minutes and nobody seems to care

henry badgley on Oct 16, 2016
they keep saying the phone was deactivated in may we had put cards on and we were still using it in august 2016 they were very unhelpful this company should not be in business . so when we went to put the new card in it gave me the 120 minutes and took away the 2058 minutes away what kind...

TracPhone - Texas, Dallas / Prepaid minutes

Kenwill2006 on Oct 1, 2016
I have a Android smartphone for a year now. As to the crappy out of the country customer service, the service allover is very poor. I have noticed over the last few cards purchased online are being used up a lot quicker. I buy online for the triple minutes. But, every time I have to beat...

TracFone / Lost minutes

Ellb on Sep 15, 2016
September 15, 2016 Bought a new tracfone- old one did not always connect clearly. Had over 400 minutes and 46 svc days left. Could not transfer online...talked over 1 hour online..result...said they could not transfer minutes since I was downgrading phones. I was left with 00 minutes and 45...

TracFone / Lost minutes

Dan Bolton on Sep 2, 2016
My tracphone lost minutes 4 times over a month and then the phone stopped working. Tracphone sent me a new phone, but cancelled my phone number, minutes, and days of service. I'm out 753 minutes, 600 days of service and have no useful phone. Tracphone told me to buy a new airtime card and...

TracFone - Georgia, Gainesville / Customer service

tagansley on Aug 29, 2016
I merely attempted to transfer my current phone number from an old cellular device to a new cellular device with a 1200 minute triple service plan. According the Tracfone's website, this is supposed to be done "easier than I think". I suppose my thought process was too simple! After all...

Tracfone - Wisconsin, Milwaukee / Disappearing airtime minutes

Brigid Williamson on Aug 22, 2016
Dear tracfone: It is fraud to steal the minutes off of someone's three family tracfones and then refuse to provide a record of their usage without a court order, sworn statements, and several other requirements that will cost me more money as well as attorney fees. It is wrong to then state...

TracFone / Customer service

Ochun ojumu on Aug 2, 2016
I purchased a Tracfone in June/2016. It is still under warranty. Every time someone tries to call me, their call goes to voicemail. I have call Tracfone over ten times but to no avail. I am passes from representative to representative asking the same guestions and left on hold, sometime...

TracFone - Florida, Miami / Minutes disappearing

lori in colorado on Jul 14, 2016
I've been using Tracfone for several years My phones and my children's phones have been erratically losing minutes. I have called several times on it and was told to fax in a subpoena with verbatum verbage saying this is my phone with a photocopy of the sims card, yada yada. As i...

TracFone / I do not like to be ripped off, plus even when they don't care, it's sad

proph44 on Jun 13, 2016
I had a old tracfone i had just added 445.20 min. .But it was hard to use so my daughter gave me a newer tracfone. I called the trac co, to get my min 's transferd but no matter what they could not do it they told me the i had they no longer carried so i got a new phone but they still...

Net10 Tracfone - Florida, Miami / Phone cards

Rebel Shipp on Jun 8, 2016
Look on the packaging where it details the phones to be used with a certain card. There are none. Bought the wrong card. Called customer service. Second worse phone conversation ever in my life. The more aggravated I became the more they read from a script or a flip chart. I listened to...

TracFone / Tracfone byop sim card and customer service

RajIL on May 29, 2016
I am raj. I have my unlock smartphone ... I had check my IEMI number on tracephone website and they said that congrats your phone is compatible. I had purchase new BYOP SIM Card... after that I had contacted there customer service agent... they said your phone is not compatible bcz it i...

TracFone - Florida, Miami / Customer service

Gsmith327 on May 26, 2016
I purchased my second tracfone about 4 months ago. I had my last tracfone for about two years and never experienced any issues. Two days ago I took my phone out of my purse and plugged it into my charger as the battery was running low. After a while I heard the message notification go off...

TracFone / Tracfone customer service

Josephine camenzuli on May 25, 2016
I purchased a new tracfone and had the minutes switched from my old tracfone to my new phone...the new phone was an Alcatel tracfone...after I switched I began having difficulty managing the new phone...called tracfone customer service several times but they were of no help...I then...

TracFone - Florida, Miami / Customer Service

Xavier1 on Apr 30, 2016
Saturday 04/30/2016 I was to receive this warranty replacement phone over month ago. Congratulations TracFone you took more of my life, my health, & my $$$ ! I called the # TracFone gave me & it cost me 26 minutes 22 seconds of my minutes I paid for just to learn the phone is not...

TracFone / The whole system of customer service

Slpage on Apr 7, 2016
it took 3 hours to fix Tracphone's error to set it up so I could purchase minutes from my phone. Finally achieved that and got 2 calls back telling me they hoped my issue was resolved, which deducted minutes I had purchased for MY use. I also provided feedback on my time consuming...

TracFone - Florida, Miami / Cell phone

Joseph Ostroski on Jan 28, 2016
I purchased a cell phone off hsn and it became defective after about one month. Tracfone said I need to send old one in before I get a new phone. My old phone had 5413 minutes on it with an end date of 2030. When I got my new phone and tried to activate it on January 28, 2016. The...

TracFone / Service

Reviewer96078 on Jan 9, 2016
I have purchased a new Tracfone and am trying to get it activated along with transferring my old phone number and minutes. I have been in contact with 4 of your agents which are ether in India or South America. They do not understand the English language. I have been sent an additional SIM...

TracFone / SafeLink - South Carolina, Summerville / Replacement Phone

Reviewer73734 on Jan 9, 2016
I requested a larger phone as I am 65 and it's difficult using the small phone. After going through four people in the Philippines and two at their headquarters I finally shamed them into sending a replacement I have not yet received although I was told 5 to 7 days, then 7 to 10 day...

TracFone - Pennsylvania, Johnstown / Trying make me buy minutes after they shut my phone off cause they couldnt find problem

Reviewer48443 on Jan 4, 2016
I couldn't take picture or receive pictures she was nice we went through codes was on line for hour she couldn't find problem I couldn't even receive downloads she still didn't find problem so while I was waiting I happened to see that Bluetooth was on so I sent a...

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