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TracFone Wireless, Inc.

9700 NW 112th Ave
United States - 33178
Customer Care
1 305 715 6737 0 0
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TracFone Complaints & Reviews

TracFone - They all lie to you

Posted: 2015-11-20 by    Jennifer Brick
Complaint Rating:  100 % with 1 votes
Track phone wireless is the worst cell phone company they don't know what there doing they all lie to you from the supervisor to the manager they lie lie lie track phone need to go out of business I sent my old cell. Phone back a long time ago and they keep sending me. Empty boxes to return...

TracFone - Lost phone number and minutes permanently

Posted: 2015-11-09 by    vito saputo
Complaint Rating:  0 % with 0 votes
OK, my tracfone broke after 6 years, I buy a new phone and try to transfer my old number to new phone. Obviously I could not get it done with customer service. The next day my old phone went dead, called to get it reinstated and I was told that sorry it is lost in the system forever!!! Secondarly...

TracFone - Disappearing minutes... AGAIN

Posted: 2015-10-25 by    Amber Bandicoot
Complaint Rating:  0 % with 0 votes
October 22, 2015: AGAIN Tracfone has screwed me over on minutes. I'm using the phone and I hear the "toot-toot... toot-toot" that I think is an in-coming call. No, it's the "under 10min remaining" alert. UNDER 10MIN.? I had well over 30!! And I only get 1-min incoming calls calling me to work,...

TracFone - Card pin not working , money not refunded , no resolution

Posted: 2015-09-30 by    Reviewer77092
Complaint Rating:  0 % with 0 votes
Costumer for long time 10 yrs plus, bought card put pin in not working, tried x4, this is the second time this is happening, emailed the costumer service, got email back to call etc, I am a nurse working 12h at night no time for this, I send a letter to Miami HQ and chatted with the representative,...

TracFone - Promo Code Not Honored

Posted: 2015-09-28 by    Reviewer66764
Complaint Rating:  0 % with 0 votes
I received a birthday card from TracFone with a promo code for 30 free minutes as a birthday present. I attempted to redeem the code when I tried to purchase more airtime and I got a message indicating the code was not valid for my phone. I contacted customer service and they said the promo...

TracFone - Disappearing Cell Minutes

Posted: 2015-09-04 by    Reviewer54587
Complaint Rating:  100 % with 1 votes
In March added 120+ had 335 minutes total w/expiration date 11 '15. Just noticed today screen shows 67.30 minutes left w/74 days til expiration! All-calls duration section of phone shows I used only 39 minutes. Rarely use flip cellphone during last 3yrs; always have carryover minutes; I add...

TracFone - The worst customer service

Posted: 2015-09-02 by    rick boswell
Complaint Rating:  0 % with 0 votes
I had bought my 2 teenage boys tracfones at the beginning of august 2015 but one of them quit working in less than 2 weeks. Called tech support on 8 - 11 or 8 - 12 - 2015 but could not get it to work so they sent me a prepaid envelope to send the phone back to them and they would send out a...

Tracfone Wireless - Illinois, Chicago - Airtime and Customer Service

Posted: 2015-08-25 by    Reviewer88284
Complaint Rating:  0 % with 0 votes
I have 3 sons with close to 2, 000 minutes each with a month's worth of service days, and one with over a year and half of service days and no minutes. Why can't I share those minutes with the one with no minutes? Their customer service wait time is way too long and I often get hung up on or...

Tracfone Zte Valet - Indiana, Rensselaer - Phone somehow lost all my minutes

Posted: 2015-08-12 by    madi57
Complaint Rating:  0 % with 0 votes
My ZTE Valet phone start telling me that "this phone does not have the funds to make this call", It has happened twice, the first time I called customer service and they had me put in various codes, and fixed it. The last time it happened, I mysteriously lost all my minutes, over 1700 minutes...

TracFone - Rip off phone company

Posted: 2015-05-27 by    Zlloyd
Complaint Rating:  0 % with 0 votes
I have been using Tracfones for a few years now, having switched from my old LG240G to my current LG800G phone, and I am bewildered by how this unbelievably bad company is still in business...
I mean, their phones are certified garbage that are so prone to glitches, and bugs it is not...

TracFone - Wisconsin, West Salem - Transferring minutes

Posted: 2015-05-24 by    cleavah
Complaint Rating:  0 % with 0 votes
I have made at least 5 calls over the last month trying to reactivate my husbands tracfone. I know I would get a new number, which is no problem for me. I had to buy minutes right away. Then we worked for over an hour trying to get the tracfone reactivatedl I was asked to call a number to see...

TracFone - Ate my phone number of 8 years; can't recover from their problem no knowledgeable techies

Posted: 2015-05-21 by    Dogster
Complaint Rating:  0 % with 0 votes
tried to add minutes, didn't work, called tracfone they said sim expired. Sims don't expire and there were remaining minutes and expiration date was 2024. got all kinds of excuses and runarounds. a knowledgeable tech could have gotten into database and solved whatever problem they...

Tracfone Prepaid Cellular - Unlocking

Posted: 2015-03-23 by    No TracFone for me
Complaint Rating:  0 % with 0 votes
Called for "unlock code" from TracFone to utilize my older LG phone with another cellular company. Just needing a basic non-smart phone for child.
Over an hour on phone with 3 representatives; 1 had heavy accent, very hard to understand and was insistent that my phone issue...

TracFone - Ontario, Mississauga - My account debited twice. No airtime

Posted: 2015-03-18 by    ed gruscyk
Complaint Rating:  0 % with 0 votes
all i tried to do was add 1 year airttime. Spoke to various people who cpuld not understand me. My Visa has been debited twice and tracfone says i have to deal with my bank but it was tracfone that made the error. I still do not have my airtime. The manager said i had preauthorized the debit...

TracFone - New Jersey, Ocean Grove - Incredible stupidity

Posted: 2015-03-13 by    putterball
Complaint Rating:  0 % with 0 votes
About three years ago I spoke to someone and they recommended I check to see if I qualified for Safelink telephone service. I went online, completed the application, and within 2 weeks, I had a phone and airtime. From that time until now, I've never had a problem with the service, getting...

TracFone - Virginia, Gate City - Cheating people out of time and money for service

Posted: 2015-03-06 by    kinnie e yost
Complaint Rating:  0 % with 0 votes
Kast year i called but you never get to talk to a person.I purchased a one year card that should have had double minutes but they only gave me regular minutes but charged me for the double minutes.I've tryed to contact them but only get back a card to keep my minutes.And they charged me...

TracFone - Abuse of Time and Overcharging

Posted: 2015-02-09 by    Dissatisfied TracFone User
Complaint Rating:  0 % with 0 votes
Enjoy the use of my TracFone; however, dealing with the company is a totally different story!! After spending minutes short of one hour with a representative that I had a hard time understanding, I found out when I got an email showing the receipt from the airtime I had purchased, that I was...

TracFone - Cant get my phone to work

Posted: 2014-12-31 by    della shortridge
Complaint Rating:  0 % with 0 votes
had a tracfone for years. so decided to get a new phone, and transfer my minutes over, after many call got to talk to someone, but had to act like I was going to buy something in order to talk to a human. gave her the information she said my phone would work in 2 days. well after 4 days had...

Tracfone/samsung Android Phone - Alabama, Killen - Customer Service

Posted: 2014-12-26 by    Jennifer Martin Davis
Complaint Rating:  0 % with 0 votes
I have been a tracfone customer for years. Calling customer service is never a joy (language differences) but this Christmas has been especially painful.
Christmas eve I got an android phone with a 400 built in minutes from HSN. I tried to move my number from a non android phone and couldn't...

TracFone - Phone number portability

Posted: 2014-12-16 by    RWhiting
Complaint Rating:  0 % with 0 votes
About a month ago, I bought a new Tracfone (serial no. 268435462905557552) for my boyfriend whose old Tracfone (serial no.: 013294-00-318089-4) had broken. We both spent hours on the phone trying to transfer the old phone no. (203-855-4533) to the new phone and attempting to activate the new...

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