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TracFone Wireless, Inc.

9700 NW 112th Ave
United States - 33178
Customer Care
1 800 876 5753
1 877 430 2355
1 877 836 2368
1 305 715 3627
1 877 238 7908
1 800 220 9581
1 305 715 6737
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TracFone Complaints & Reviews

TracFone - Card pin not working , money not refunded , no resolution

Posted: 2015-09-30 by    Reviewer77092
Complaint Rating:  0 % with 0 votes
Costumer for long time 10 yrs plus, bought card put pin in not working, tried x4, this is the second time this is happening, emailed the costumer service, got email back to call etc, I am a nurse working 12h at night no time for this, I send a letter to Miami HQ and chatted with the representative,...

TracFone - Promo Code Not Honored

Posted: 2015-09-28 by    Reviewer66764
Complaint Rating:  0 % with 0 votes
I received a birthday card from TracFone with a promo code for 30 free minutes as a birthday present. I attempted to redeem the code when I tried to purchase more airtime and I got a message indicating the code was not valid for my phone. I contacted customer service and they said the promo...

TracFone - Disappearing Cell Minutes

Posted: 2015-09-04 by    Reviewer54587
Complaint Rating:  0 % with 0 votes
In March added 120+ had 335 minutes total w/expiration date 11 '15. Just noticed today screen shows 67.30 minutes left w/74 days til expiration! All-calls duration section of phone shows I used only 39 minutes. Rarely use flip cellphone during last 3yrs; always have carryover minutes; I add...

TracFone - The worst customer service

Posted: 2015-09-02 by    rick boswell
Complaint Rating:  0 % with 0 votes
I had bought my 2 teenage boys tracfones at the beginning of august 2015 but one of them quit working in less than 2 weeks. Called tech support on 8 - 11 or 8 - 12 - 2015 but could not get it to work so they sent me a prepaid envelope to send the phone back to them and they would send out a...

Tracfone Wireless - Illinois, Chicago - Airtime and Customer Service

Posted: 2015-08-25 by    Reviewer88284
Complaint Rating:  0 % with 0 votes
I have 3 sons with close to 2, 000 minutes each with a month's worth of service days, and one with over a year and half of service days and no minutes. Why can't I share those minutes with the one with no minutes? Their customer service wait time is way too long and I often get hung up on or...

Tracfone Zte Valet - Indiana, Rensselaer - Phone somehow lost all my minutes

Posted: 2015-08-12 by    madi57
Complaint Rating:  0 % with 0 votes
My ZTE Valet phone start telling me that "this phone does not have the funds to make this call", It has happened twice, the first time I called customer service and they had me put in various codes, and fixed it. The last time it happened, I mysteriously lost all my minutes, over 1700 minutes...

TracFone - Rip off phone company

Posted: 2015-05-27 by    Zlloyd
Complaint Rating:  0 % with 0 votes
I have been using Tracfones for a few years now, having switched from my old LG240G to my current LG800G phone, and I am bewildered by how this unbelievably bad company is still in business...
I mean, their phones are certified garbage that are so prone to glitches, and bugs it is not...

TracFone - Wisconsin, West Salem - Transferring minutes

Posted: 2015-05-24 by    cleavah
Complaint Rating:  0 % with 0 votes
I have made at least 5 calls over the last month trying to reactivate my husbands tracfone. I know I would get a new number, which is no problem for me. I had to buy minutes right away. Then we worked for over an hour trying to get the tracfone reactivatedl I was asked to call a number to see...

TracFone - Ate my phone number of 8 years; can't recover from their problem no knowledgeable techies

Posted: 2015-05-21 by    Dogster
Complaint Rating:  0 % with 0 votes
tried to add minutes, didn't work, called tracfone they said sim expired. Sims don't expire and there were remaining minutes and expiration date was 2024. got all kinds of excuses and runarounds. a knowledgeable tech could have gotten into database and solved whatever problem they...

Tracfone Prepaid Cellular - Unlocking

Posted: 2015-03-23 by    No TracFone for me
Complaint Rating:  0 % with 0 votes
Called for "unlock code" from TracFone to utilize my older LG phone with another cellular company. Just needing a basic non-smart phone for child.
Over an hour on phone with 3 representatives; 1 had heavy accent, very hard to understand and was insistent that my phone issue...

TracFone - My account debited twice. No airtime

Posted: 2015-03-18 by    ed gruscyk
Complaint Rating:  0 % with 0 votes
all i tried to do was add 1 year airttime. Spoke to various people who cpuld not understand me. My Visa has been debited twice and tracfone says i have to deal with my bank but it was tracfone that made the error. I still do not have my airtime. The manager said i had preauthorized the debit...

TracFone - Incredible stupidity

Posted: 2015-03-13 by    putterball
Complaint Rating:  0 % with 0 votes
About three years ago I spoke to someone and they recommended I check to see if I qualified for Safelink telephone service. I went online, completed the application, and within 2 weeks, I had a phone and airtime. From that time until now, I've never had a problem with the service, getting...

TracFone - Cheating people out of time and money for service

Posted: 2015-03-06 by    kinnie e yost
Complaint Rating:  0 % with 0 votes
Kast year i called but you never get to talk to a person.I purchased a one year card that should have had double minutes but they only gave me regular minutes but charged me for the double minutes.I've tryed to contact them but only get back a card to keep my minutes.And they charged me...

TracFone - Abuse of Time and Overcharging

Posted: 2015-02-09 by    Dissatisfied TracFone User
Complaint Rating:  0 % with 0 votes
Enjoy the use of my TracFone; however, dealing with the company is a totally different story!! After spending minutes short of one hour with a representative that I had a hard time understanding, I found out when I got an email showing the receipt from the airtime I had purchased, that I was...

TracFone - Cant get my phone to work

Posted: 2014-12-31 by    della shortridge
Complaint Rating:  0 % with 0 votes
had a tracfone for years. so decided to get a new phone, and transfer my minutes over, after many call got to talk to someone, but had to act like I was going to buy something in order to talk to a human. gave her the information she said my phone would work in 2 days. well after 4 days had...

Tracfone/samsung Android Phone - Customer Service

Posted: 2014-12-26 by    Jennifer Martin Davis
Complaint Rating:  0 % with 0 votes
I have been a tracfone customer for years. Calling customer service is never a joy (language differences) but this Christmas has been especially painful.
Christmas eve I got an android phone with a 400 built in minutes from HSN. I tried to move my number from a non android phone and couldn't...

TracFone - Phone number portability

Posted: 2014-12-16 by    RWhiting
Complaint Rating:  0 % with 0 votes
About a month ago, I bought a new Tracfone (serial no. 268435462905557552) for my boyfriend whose old Tracfone (serial no.: 013294-00-318089-4) had broken. We both spent hours on the phone trying to transfer the old phone no. (203-855-4533) to the new phone and attempting to activate the new...

Tracfone Wireless - Service paid for not provided

Posted: 2014-10-20 by    Arizona senior
Complaint Rating:  100 % with 3 votes
On 10-20-2014 I went online with Tracfone wireless to purchase time and minutes for my Tracfone cell phone. After submitting and paying for the one year service ($110.00) my phone was not credited with the additional time and minutes I bought. I had paid for the purchase with my Mastercard so...

TracFone - Florida, Miami - Horrible customer service and bad product

Posted: 2014-09-27 by    katmiles55
Complaint Rating:  0 % with 0 votes
I made the very very sorry mistake of thinking this was the solution to inexpensive phones for my two teenagers.
Have spent HOURS AND HOURS in chat, on the phone (ran out of minutes on my regular verizon account thanks to this!) and in email with no less than 12 reps all giving me the...

Tracfone Wireless Communications - Service in my area changed

Posted: 2014-07-19 by    fed up in Mo
Complaint Rating:  0 % with 0 votes
I have been with tracfone for many years, never had a problem, and have upgraded phones all along. I got a new phone about 3 months ago, triple everything, great. So I'm heading to town the other day and my truck overheated, so I pulled over and tried to call for help. Although this is...

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