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TracFone Customer Care Service

TracFone Wireless, Inc.

9700 NW 112th Ave
Miami
Florida
United States - 33178

Customer Support Phone Numbers

Fax:
1 305 715 6737 1 2
 
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TracFone Complaints & Reviews

TracFone / The whole system of customer service

Sl
Slpage on 2016-04-07
it took 3 hours to fix Tracphone's error to set it up so I could purchase minutes from my phone. Finally achieved that and got 2 calls back telling me they hoped my issue was resolved, which deducted minutes I had purchased for MY use. I also provided feedback on my time consuming...

TracFone - Florida, Miami / Cell phone

Jo
Joseph Ostroski on 2016-01-28
I purchased a cell phone off hsn and it became defective after about one month. Tracfone said I need to send old one in before I get a new phone. My old phone had 5413 minutes on it with an end date of 2030. When I got my new phone and tried to activate it on January 28, 2016. The...

TracFone / Service

Re
Reviewer96078 on 2016-01-09
I have purchased a new Tracfone and am trying to get it activated along with transferring my old phone number and minutes. I have been in contact with 4 of your agents which are ether in India or South America. They do not understand the English language. I have been sent an additional SIM...

TracFone / SafeLink - South Carolina, Summerville / Replacement Phone

Re
Reviewer73734 on 2016-01-09
I requested a larger phone as I am 65 and it's difficult using the small phone. After going through four people in the Philippines and two at their headquarters I finally shamed them into sending a replacement I have not yet received although I was told 5 to 7 days, then 7 to 10 day...

TracFone - Pennsylvania, Johnstown / Trying make me buy minutes after they shut my phone off cause they couldnt find problem

Re
Reviewer48443 on 2016-01-04
I couldn't take picture or receive pictures she was nice we went through codes was on line for hour she couldn't find problem I couldn't even receive downloads she still didn't find problem so while I was waiting I happened to see that Bluetooth was on so I sent a...

TracFone - Florida, Miami / Fraud, loss of service, malicious harrasment

Re
Reviewer23284 on 2016-01-03
This company has inflicted malice based severe distress due to your error(S) and fraudulent activities. I want this resolved today including full reimbursement and compensation for the HELL your company has put me through. PLEASE READ BELOW THE CHRONOLOGICAL SERIES OF EVENT THAT YOU CAUSED...

TracFone - Florida, Miami / Poor reception, inept and costly customer service

Re
Reviewer91014 on 2015-12-15
I've had continuing problems with Tracfone. The reception is very poor. It has also become difficult to add minutes online because their website is so touchy. So what would have taken a few minutes to add minutes, now takes 1/2 hour because their system keeps making you reenter the...

TracFone / Phone..

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Reviewer61012 on 2015-12-03
Bought my Daughter a TracFone, Register it and everything, the phone number she had receive for her phone is not the right phone number.She called the house number and then A different phone number showed up instead.I just bought a card with more minutes, the minutes did not go to her...

TracFone - Florida, Miami / Defective phones you can not return either opened or unopened

Sc
scamFone on 2015-12-03
COMPLAINT ACTIVITY REPORT Case # 90329113 BBB serving Southeast Florida & the Caribbean Consumer Info: Km, KM Business Info: TracFone Wireless, Inc. 5916 w milwaukee, WI 53214 - 414 458-1927 800 876-5753 Location Involved: (Same as above) Consumer's Original Complaint : I purchased 2...

TracFone / They all lie to you

Je
Jennifer Brick on 2015-11-20
Track phone wireless is the worst cell phone company they don't know what there doing they all lie to you from the supervisor to the manager they lie lie lie track phone need to go out of business I sent my old cell. Phone back a long time ago and they keep sending me. Empty boxes to...

TracFone / Lost phone number and minutes permanently

Vi
vito saputo on 2015-11-09
OK, my tracfone broke after 6 years, I buy a new phone and try to transfer my old number to new phone. Obviously I could not get it done with customer service. The next day my old phone went dead, called to get it reinstated and I was told that sorry it is lost in the system forever!!!...

TracFone / Disappearing minutes... AGAIN

Am
Amber Bandicoot on 2015-10-25
October 22, 2015: AGAIN Tracfone has screwed me over on minutes. I'm using the phone and I hear the "toot-toot... toot-toot" that I think is an in-coming call. No, it's the "under 10min remaining" alert. UNDER 10MIN.? I had well over 30!! And I only get 1-min incoming calls calling me to...

TracFone / Card pin not working , money not refunded , no resolution

Re
Reviewer77092 on 2015-09-30
Costumer for long time 10 yrs plus, bought card put pin in not working, tried x4, this is the second time this is happening, emailed the costumer service, got email back to call etc, I am a nurse working 12h at night no time for this, I send a letter to Miami HQ and chatted with the...

TracFone / Promo Code Not Honored

Re
Reviewer66764 on 2015-09-28
I received a birthday card from TracFone with a promo code for 30 free minutes as a birthday present. I attempted to redeem the code when I tried to purchase more airtime and I got a message indicating the code was not valid for my phone. I contacted customer service and they said the...

TracFone / Disappearing Cell Minutes

Re
Reviewer54587 on 2015-09-04
In March added 120+ had 335 minutes total w/expiration date 11 '15. Just noticed today screen shows 67.30 minutes left w/74 days til expiration! All-calls duration section of phone shows I used only 39 minutes. Rarely use flip cellphone during last 3yrs; always have carryover minutes; I...

TracFone / The worst customer service

Ri
rick boswell on 2015-09-02
I had bought my 2 teenage boys tracfones at the beginning of august 2015 but one of them quit working in less than 2 weeks. Called tech support on 8 - 11 or 8 - 12 - 2015 but could not get it to work so they sent me a prepaid envelope to send the phone back to them and they would send out...

Tracfone Wireless - Illinois, Chicago / Airtime and Customer Service

Re
Reviewer88284 on 2015-08-25
I have 3 sons with close to 2, 000 minutes each with a month's worth of service days, and one with over a year and half of service days and no minutes. Why can't I share those minutes with the one with no minutes? Their customer service wait time is way too long and I often get hung up on...

Tracfone Zte Valet - Indiana, Rensselaer / Phone somehow lost all my minutes

Ma
madi57 on 2015-08-12
My ZTE Valet phone start telling me that "this phone does not have the funds to make this call", It has happened twice, the first time I called customer service and they had me put in various codes, and fixed it. The last time it happened, I mysteriously lost all my minutes, over 1700...

TracFone / Rip off phone company

Zl
Zlloyd on 2015-05-27
I have been using Tracfones for a few years now, having switched from my old LG240G to my current LG800G phone, and I am bewildered by how this unbelievably bad company is still in business... I mean, their phones are certified garbage that are so prone to glitches, and bugs it is not even...

TracFone - Wisconsin, West Salem / Transferring minutes

Cl
cleavah on 2015-05-24
I have made at least 5 calls over the last month trying to reactivate my husbands tracfone. I know I would get a new number, which is no problem for me. I had to buy minutes right away. Then we worked for over an hour trying to get the tracfone reactivatedl I was asked to call a number to...

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