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TracFone Customer Care Service

TracFone Wireless, Inc.

9700 NW 112th Ave
Miami
Florida
United States - 33178

Customer Support Phone Numbers

Fax:
+1 305 715 6737 0 0
 

TracFone Complaints & Reviews

TracFone / Customer service An lost of my minutes and not taking my security information seriously

Ch
Cheeell on Jan 16, 2017
I have a tracfone 402-686-1057 I done had for a while I actually bought a card for it the same day I lost phone I go buy another phone a alcateonetouch a206g I bought a 29.99 all from a walgreens by my house 90th center I lost the phone I set up my email information did security code etc...

TracFone / Cell phone

Je
Jean Hink on Jan 5, 2017
Out of the clear blue sky, my tracfone has been updated. It installed a new keyboard which is fine. But now I can't open pictures that have been texted me. It says to download. When I do that, it says downloading, but nothing happens. Before I could easily receive pictures. I cannot open...

TracFone / Tracfone wireless

Ch
chuckles cordes on Jan 4, 2017
I hav been dealing with straighttalk/tracfone 4 over 3 years now . I hav purchased 3 phones . I hav had 26 replacement phones . 25 of 1 model & 1 of a diff model . I've had my hand burned 3 times and upon returning 2 my bedroom I found my bed smoldering and a 3' diameter...

TracFone / Activate and transfer number

Gi
Give Better Service!!! on Jan 2, 2017
Tracfone more like Trickfone. Absolutely the worse display of customer service I have ever encountered. I purchased a smart phone for my dad for Christmas and tried to activate it 12/30/16. I activated many phones in the past through the website with minimal to no issues. But now overtime...

TracFone / Activating new phone

Ki
Kirby on Dec 30, 2016
I just bought an Alcatel One Touch Tracfone and was trying to activate it online and when I entered the serial number on the red activation card it tells me it was already associated with another account. Then I called their customer service line to activate it and the automated service...

Tracfone Wireless / Customer service and overall business

Ti
Tim Seaborn on Dec 23, 2016
I ordered a phone and plan on Tracfone's online store on Dec 2nd, I notice that the plan was not what I was looking for so I cancelled the order the next day online. I was sent an email on Dec 2nd confirming my order and on Dec 2 & Dec 5th confirming my cancellation. I waited about nine...

TracFone / Lost minutes transferring from 2g to new 3g

Ma
Mad Cajun on Dec 14, 2016
I bought a 1 year plan to add to existing phone. I tried to add the new plan by the internet web of TracFone to existing phone but was unable. The web site did not allow me to add because the phone was a 2G and I would be receiving a new compatible phone in the mail. I waited days and did...

TracFone / TracFone is the most terrible company

Se
Seeeij on Dec 9, 2016
I have bought a TracFone and purchased a service plan. For some reason they did not activate my phone and when I contacted customer service they made it even worse. Their rep claimed they did activate my phone! I asked him to check again and he said he already checked and there was nothing...

TracFone / Ripped off my minutes

Pu
Pugsbuni on Dec 4, 2016
I transferred my tracphone (having trouble, wasn't keeping a charge) data..phone # with 2178 minutes to my granddaughters Android, that had 2067 minutes, both were on my acct. I was never told I'd lose my grand daughter's minutes, until today . This transaction has been going on since 12/1...

TracFone / Tracfone did not transfer all my accumulated minutes to new flip phone.

Ca
Cathy Merritt on Dec 4, 2016
I had accumulated 5, 859.10 minutes on my old flip phone. Tracfone notified me that service was being upgraded in my area, and I needed to purchase a new phone by 31 Dec 2016. I bought a new LG 442B flip phone at Walmart and called tracfone to activate the new phone. However, they...

TracFone / Stolen minutes

By
Bylypop on Dec 3, 2016
I purchased this phone in July of 2016. I have the 3X Talk, Text, Data and Carryover unused minutes plan. I've had TracFone service for some time now and all of a sudden I could not use my phone service. I had around 120 or so minutes at the time when I renewed a purchase (due to my...

Tracfone Wireless Phone / Company stole phone minutes

Pe
Peter Wells on Nov 26, 2016
I purchased a phone and service with TracFone. I have the 3X Talk, Text, Data and Carryover unused minutes plan. I've had TracFone service for some time now and all of a sudden I come not use my phone service. TracFone stated they had deactivated my phone and changed my phone number...

TracFone / Stolen minutes

Ph
Phipp on Nov 24, 2016
I had a 2g phone I had been using for the last 6 years, and every time I tried to dial out it would say this phone will no longer be able to make calls after December 31st. It would then automatically call the tracfone service reps in India and charge minutes hours actually. They kept me...

TracFone / Did not transfer all my data

Ch
Charles 54 on Nov 17, 2016
TracFone ported my number from straight talk. I had a ZTE tracfone . I already had 44 GB on my TracFone. The ST number was on unlocked phone. I decided to go to one phone and it was going to be tracfone because it was the best phone. I added data from my work allowance. The night of the...

TracFone / Tracfone

Ju
Judyfedup on Nov 16, 2016
I have a TracFone smartphone. I have had it for years without activating. I need just a one time use of a phone number so I bought a card to put time on it. Well come to find out TracFone needs everything including the Sims card number. Problem is getting the Sims cards out involves one of...

TracFone / Download for a product failed, got charged for product twice

Cr
Craig1118 on Oct 23, 2016
I attempted to purchase an app with tracfone airtime. The first download failed, but i was charged for the product, which i did not receive. I attempted a second download, thinking that it would just complete the download without charging me a second time, but i was wrong. I got my...

Tracfone / Tracfone lost 2058 minutes and nobody seems to care

He
henry badgley on Oct 16, 2016
they keep saying the phone was deactivated in may we had put cards on and we were still using it in august 2016 they were very unhelpful this company should not be in business . so when we went to put the new card in it gave me the 120 minutes and took away the 2058 minutes away what kind...

TracPhone / Prepaid minutes

Ke
Kenwill2006 on Oct 1, 2016
I have a Android smartphone for a year now. As to the crappy out of the country customer service, the service allover is very poor. I have noticed over the last few cards purchased online are being used up a lot quicker. I buy online for the triple minutes. But, every time I have to beat...

TracFone / Lost minutes

El
Ellb on Sep 15, 2016
September 15, 2016 Bought a new tracfone- old one did not always connect clearly. Had over 400 minutes and 46 svc days left. Could not transfer online...talked over 1 hour online..result...said they could not transfer minutes since I was downgrading phones. I was left with 00 minutes and 45...

TracFone / Lost minutes

Da
Dan Bolton on Sep 2, 2016
My tracphone lost minutes 4 times over a month and then the phone stopped working. Tracphone sent me a new phone, but cancelled my phone number, minutes, and days of service. I'm out 753 minutes, 600 days of service and have no useful phone. Tracphone told me to buy a new airtime card and...

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