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Toys

Toys "R" Us Customer Care Service

Toys“R”Us, Inc.

One Geoffrey Way
Wayne
New Jersey
United States - 07470-2030

Customer Support Phone Numbers

Phone:
+1 973 617 3500 0 0
 

Toys "R" Us Complaints & Reviews

Toys R Us / Stay away from Toys R Us!

Tr
Troy on May 19, 2016
I made an order about three months ago and later received a message from Toys R Us that my order was shipped, but they did not give me a tracking number. Few weeks later received another email that my order was cancelled because my item was no longer in stock. That was strange because the...

Toys "R" Us / Horrible experience

In
Intucitis7 on Feb 2, 2016
I purchased an item from Toys „R” Us back in December. They promised a 2 day free shipping. Two days later I received a message from them stating that my order was cancelled. I was disappointed, but decided to do nothing because things like that sometimes happen. But, several days later I...

ToysRUs / Online orders

Re
Reviewer98317 on Jan 14, 2016
Toys R US operates there online orders from web site and e-bay as illegal slush fund. I ordered from store web site and from E-Bay. Both times they accepted order. Billed my account. Then never shipped my purchase. Each time giving a false tracking number. Several calls to customer service...

Toys "R" Us - Arizona, Chandler / The Customer Service

Bo
Bonnie Backer on Dec 27, 2015
On 12/26/2015 @3:30pm I took my Children who are under 4 years old along with my service dog to Toys R Us, so my children could spend there money from Christmas . I went to 840 N 54th St, Chandler, AZ 85226, this is the exact location of store. I shopped around the store for about 30...

ToysRUs - Michigan, Coldwater / Imaginoriam pretty garden mansion

Sa
Sarah_suz on Dec 25, 2015
I ordered this doll house weeks before Christmas. The week of Christmas I started trying to call looking for the soil house. Nobody had any information at the store. I got a hold of customer service after being on hd for 45 minutes. The lady who barely spoke English still had no tracking...

Toys"R"Us - South Australia, Adelaide / The whole store

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Reviewer25118 on Dec 21, 2015
DONT SHOP HERE they do not care about the customers. Every Isle was full will toys on the floor. I could not find one single person working on the floor putting toys back on the shelf. The only people who were working was the ones on the checkout!!! I have photos and will be sending them to safe work sa.

Babies "R" Us - Illinois, Bloomington / Worst customer service

Ks
kswat on Dec 20, 2015
I ordered a baby crib for my daughter at the Bloomington, Il store on December 2, 2015. Was told I would receive an email or phone call when it arrived at store. By December 12, I didn't hear anything so I went on website to check on order. Put my order number in and was told no such...

ToysRUs - California, San Jacinto / Shipping

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Reviewer47722 on Dec 13, 2015
I ordered 2 headphone that were on sale for 50% off in November. I received a slip on my door from USPS on 12/5 that my items were available for pick up and there was a $32.96 outstanding balance on the postage. I sent the package back. I called ToysRUs on 12/5 and was on hold for 48...

ToysRUs - Tennessee, Johnson City / Customer Service

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Reviewer18182 on Dec 10, 2015
Went into store and went to baby register where a friendly associate help me send a gift. The associate made a misstate and put the shipping address and destination address the same (mine). She tried to fix it but the system will not allow her to change an address after its completed? She...

Toys R Us / Incorrect item shipped, incorrect refund, poor customer service

On
online warning on Aug 10, 2015
I would warn about shopping online with Toys R Us. I ordered a product from them that stated was in stock and then was shipped a duplicate item from the order that the cost was less on. I did the online chat to report that it was incorrect the same day I received it and to see if the part...

Toys R Us / Gift delivered to recipient that didn't include senders name

Li
Lisa A Murray on Apr 6, 2015
I received a link to a friend’s baby registry for BabiesRUs and decided to order a $100 gift card to be delivered to her electronically (via email) on 3/26/15. I typed in a nice message, reviewed the preview they presented of the note that would be attached and submitted my order...

Toys R Us / Cancelled order

Ta
Tara Turner on Dec 8, 2014
I would strongly advise people not to shop at toys r us for anything, especially christmas! This is truly a greedy, crooked company that doesn't deserve to be in business. It's companies like toys r us that only worsen an already poor economy. My son wanted a wii u for Xmas. I...

Toys R Us / Customer service; order online, pick up in store

Lo
lostinny2003 on Nov 29, 2014
Purchased item online for store pick up. Was told and emailed that total was $24.06 (for Wii game and protection on disc). Second email from toys r us stating confirming purchase stated total $23.88. Email stating item ready for pick up stated total was $21.59. Waited much longer at store...

Toys R Us - Australian Capital Territory, Canberra / Extremely poor customer service

At
a-thomas on Dec 7, 2013
In this Baby R us store in the Capital city of Australia they expect customers to carry 20kg products over their heads( no shopping trolley on repeated request!!!) I had very bad shopping experience at Majura Park Toys R us today( in Australian Capital Territory). I went into the ToysRu...

Toys R Us / Ebay - District of Columbia / POLICY VIOLATION IGNORED BY EBAY

Go
gosselinfree on Oct 9, 2013
Toys"R"Us operates not less than FOUR separate seller accounts on ebay: eToys http://stores.ebay.com/eToys/Policies.html#aboutanchor fao http://stores.ebay.com/fao/Policies.html#aboutanchor Toys"R"Us http://stores.ebay.com/ToysRUs/Policies.html#aboutanchor KB Toy...

Toys R Us / work

Ja
Jay69 on May 8, 2013
I worked for this company until just May 8 2013, When I decided to quit not only do they try and threaten you constanly with taking hours from you! They don't take into considetaion other things/Family and they have no idea how to treat customers not only would I not shop there I...

Toys R Us - Ontario, Pickering / Baby Registry Debacle

Ma
MAG78 on Apr 11, 2013
I am writing this as a cautionary tale to all expectant mothers - do NOT use Babies R US registry nor patronize Toys R Us as a company. I registered my baby shower exclusively with Babies R Us - FIRST MISTAKE. Then when I returned to the Pickering Store 2 weeks later to add a few more...

ToysRUs - Colorado, ENGLEWWOD / EXPIRED BABY FOODS

Er
ernest batam on Feb 11, 2013
TOYSRUS ARE SELLING EXPIRED BABY FOOD TO CUSTOMERS. LAST YEAR I DID BUY WHOLE GRAIN BABY CEREAL AND YOGURT BLENDS AND OTHER BOTTLE BABY FOODS SUCH AS APPLE SAUCE, PEARS ETC. MOST OF THE FOODS WERE EXPIRED AS LONG AS 3 MONTHS TO A YEAR. THIS WAS AT ONE OF THEIR STORES IN COLORADO AT AURORA...

Toys R us, Concord, North Carolina - North Carolina, Concord / Didn't deliver toy and haven't given a refund

Co
Connie Byers on Jan 16, 2013
I placed a "Hot Toy Order" in October and was encouraged to pay for the total amount that I was promised would be available to me by mid-December for Christmas. I was never notified that the toy was ready for pickup and when I called to check on my order they couldn't find my original...

Toys R Us Express - Florida / Pricing

Tr
TRG71 on Dec 20, 2012
Do NOT shop at a Toys R Us Express Store. Their prices on almost every item is $1-$5 higher than the online price and the regular Toys R Us stores. We have 2 Toys R Us Locations in our town and a nearby Toys R Us Express so its very easy for me to compare pricing. I learned the hard way...

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