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SunTrust Bank

SunTrust Banks, Inc.

NMLS #2915, 901 Semmes Avenue
United States - 23224
Customer Care
Tollfree:(800) 634-7928
Phone:(800) 786-8787
American bank holding company.
International Toll Free: 800.ST.TRAVEL (800.7887.2835)
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SunTrust Bank Complaints & Reviews

Suntrust Mortgage - Escrow miscalculation

Posted: 2015-06-09 by    John567
Complaint Rating:  0 % with 0 votes
My previous insurance company made more than one mistakes calculating the escrow for my mortgage. One time they under calculated the escrow for taxes after I paid (i always paid early) the bill and applied the over payment to the principle, which I never got refunded from the escrow and was...

SunTrustBank - Excessive fees

Posted: 2014-05-26 by    Reginald Gardner
Complaint Rating:  0 % with 0 votes
I have had an account with Suntrust for a number of years for a number of years ( at least 7). When I first opened my account there were no monthly service fee. A couple of years ago I started getting negative balances when my account was hit with a non consistent service charge. On this last...

SunTrust - Unfair banking

Posted: 2014-01-30 by    Joanna Samford
Complaint Rating:  0 % with 0 votes
Over the last 2 years suntrust has implemented
A program that maximizes their NSF fees.
Customers are getting ripped off because checks
Are not paid in the order they recieved an example
I had a certain amount of money over 1000 in my checking
I bought a few...

SunTrust - Unfair NSF fees

Posted: 2014-01-30 by    Joanna Samford
Complaint Rating:  0 % with 0 votes
Suntrust instead of taking the checks as they come in.
Uses a program that maximizes the amount of fees they charge.
I had a small amount overdrawn in my account I knew after
My mortgage cleared I would be assessed a 36 dollar fee.
Instead of paying a few small charges...

SunTrustBank - Georgia, Atlanta - Excessive Overdraft Fees

Posted: 2013-10-20 by    Ex-Suntrust Customer
Complaint Rating:  100 % with 1 votes
I have gotten misleading information about how to cancel my debit card when I attempted to cancel a card due to identity theft, they did not tell me to change the card number and pin number to prevent any unaurhorized transactions, but instead had me change only the card number which meant the...

SunTrustBank - Georgia, Atlanta - Fraud

Posted: 2013-09-10 by    Jenn Cole
Complaint Rating:  0 % with 1 votes
My son and I deposited a check into my sons checking acct. We were told once the funds post the check was cleared and was good to go. 2 weeks later we find out the check was a scam. At that point my son was contacted by a Timothy Bass, who demanding payment in full or my son and I would go to...

SunTrustBank - South Carolina - Inflated Overdraft Fees

Posted: 2013-08-17 by    cwestwoman
Complaint Rating:  0 % with 0 votes
I would never recommend Sun Trust Bank to anyone. Their overdraft fees are inflated, excessive and unfair.

I had an overdraft of $10.00 and was charged the $36.00 overdraft fee. I am on disability and only get paid monthly. I transferred from another account the $10.00 to cover...

Suntrust Mortgage - Florida - refiance denied after 5 months

Posted: 2013-08-02 by    sarajade5560
Complaint Rating:  0 % with 0 votes
We started a refinance after being with Suntrust mortgage for 5 years, we made all of our payments on time and all we were doing was lowering out interest rage with the same company. We paid the fees they required to start the process and after 5 long months of submitting paperwork over and...

SunTrust - Maryland - outragious balance of overdraft fee

Posted: 2013-04-14 by    fst61
Complaint Rating:  0 % with 0 votes
I closed a account at Suntrust Bank back in 2008.with a 35dollar overdraft fee. I had forgot about it, but planned on paying it off. When I went to my credit union for a car finance loan. I had discovered that my overdraft fee was now over 300 dollars. with no letters from the bank or reminders...

SunTrust Prepaid Visa - 'security information incorrect'

Posted: 2013-04-07 by    mnmisor
Complaint Rating:  0 % with 0 votes
Was given three 25.00 cards on April 5th, 2013. Front of card sticker states "Card is active and ready for use, " but I went to site to register it on April 7th and I keep getting the message, "security information incorrect." I can't register, I can't email customer service and when...

SunTrust Visa Orlando, Fla. - took my payment in dispute...unfairly sided with vendor

Posted: 2013-02-21 by    hedy s. borenstein
Complaint Rating:  0 % with 0 votes
A guarantee of a return within a few days of receipt of merchandise (hair extensions) The hair was misrepresented and not what was described on the internet. I emailed the customer service and was first told I couldn't return it, then after reading them their own policy that said I could...

SunTrust - Florida - Tellers

Posted: 2012-11-02 by    FATMAN WALKING
Complaint Rating:  0 % with 0 votes
My Mom is 89 years old and has been going to Suntrust for years...Every time I take her to this bank they have new people...Every month they are all new so they have no idea who my Mom is...She did not bring her ID this time and it was hell...They treated her like she was robbing the bank of...

SunTrustBank - North Carolina, Hendersonville - HOME LOAN & CLOSE'N CHECKING

Posted: 2012-10-31 by    8o8 david
Complaint Rating:  0 % with 0 votes
I got a conventional home loan cause suntrust said it was better than V.A. HOME LOAN. SHE KNEW I was 100% srevice connected veteran but they wanted more money. after the crash. in 2009 may 1st. I closed my account on my debt. cause they kept take'n money... they did not close it till......

Suntrust Mortgage - Virginia, Richmond - Don't respond and cost me money

Posted: 2012-10-12 by    Juliemine1
Complaint Rating:  0 % with 0 votes
I have a short sale with this company. We started in May.
My buyers have cash and we had all the paper work in by Aug.
We were informed in Sept that we had to start over again because our contract expired.
Why because they let it go. No communication no nothing!!! We called...

Suntrust Mortgage - California - Customer Service - Refi info

Posted: 2012-07-31 by    UnderwaterButStillMakingPayments
Complaint Rating:  0 % with 0 votes
When calling to get information on the possibility of refinancing my 1st mortgage (which is underwater) under one of the new government programs, SunTrust has set their phone system up to deter borrowers. After inputting identifying information, I am met with a recording that simply says "Due...

Suntrust Mortgage - North Carolina, Charlotte - Unfair Labor Practices

Posted: 2012-07-29 by    Vernette Holt
Complaint Rating:  100 % with 1 votes
Okay, this is complaint is target really against 3 different co conspirators: Suntrust Mortgage, Zenta, and Accenture Credit Services. Here is the interplay: I worked for an "outsource" company by the name of Zenta, that was taken over Jan 1, 2012 by Accenture Credit Services and I was dedicated...

SunTrustBank - Bank Loans

Posted: 2012-06-12 by    Rock Star
Complaint Rating:  0 % with 1 votes
A quick note to inform the general public that SunTrust Bank is a snake-in-the-grass banking firm. Had an auto loan with them paid in full and never missed a payment . VG credit rating and when I asked them for a rate quote on a new loan they declined my application with a lame excuse that my...

Suntrust Mortgage - They have reported false information since day one to my credit

Posted: 2012-05-03 by    Tiesso
Complaint Rating:  0 % with 0 votes
Suntrust is a joke, I have had the unfortunate oppertunity to work with them since my mortage was sold to them by my previous lender. I work in the banking and insurance industry and cannot fathom how they can possibly continue to operate with such evil and sharp tongued representatives. I have...

SunTrust - customer service

Posted: 2012-04-23 by    pipman
Complaint Rating:  0 % with 0 votes
I'm a GM for a pretty big corporation and I was shocked by the service provided by Suntrust. As a GM, I know that you must treat all guest nicely and was shocked by Suntrust. They refused to give me singles because I didn't have an account with them, really??? Aren't you guys...

SunTrust - SunTrust lost my assumption paperwork

Posted: 2012-04-19 by    Olipaike
Complaint Rating:  0 % with 0 votes
I cannot get anyone to help me in this matter. According to my divorce, and as guided by a SunTrust representative, three years ago I re-assumed a mortgage on a property my Mom and I co-own and used to own with my ex. In order to remove my ex from all liability, we went in to a Fort Myers Branch...

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