Sun Sentinel
reviews and complaints

I have complained about missed delivery for 14 weeks . I do not have the solution to this problem until now. Last week I gave a negative review here , but nothing changes about it. My SunSentinel account is locked just to complain it.

2 weeks and still can't get a paper delivery to my 90 year old father! Zero customer service. Do they even care about customers anymore? If they want out of delivering newspapers then please just state that fact and not charge your credit card and not deliver!

I've been having delivery issues for the last 4 months. Customer Service has not fixed the problem. Seems like Conteactor delivers when they feel like delivering. SunSentinel Customer Service is horrible. I even spoke with Supervisors and it's the same script "were sorry" and promise they will do the best.

Your delivery of the newspaper in my Apt.Complex is horrible in Delray Bch. 6 yrs ago 20 papers sent to our building, now 1 only two days week. In the process of 3 months only 5 papers delivered on Sunday. Only And this was w/ letter to V.P.of Publishing. Apt complex are NOT taken care of,and this is were more assisted living is. Absolutely damning.

My Sunday 2/27/22 paper was not delivered I called the customer service number. They told me the paper would be delivered Monday morning by 11:30 am. The paper did not come. They told me by 3 pm. The paper did not come. They told me the paper would be here today. No paper. I found out this is outsourced to the Phillipines. No paper. I just get the run around.

I ordered the Sun Sentinel digital online newspaper just so I could access a local news report. I tried SEVERAL TIMES to figure out how to cancel online. Is it unreasonable to think that because you placed the order online that you would be able to cancel the same way? You're given a phone number to contact. I've made continuous payments to read one article. I attempted to cancel my credit card online, and it wouldn't let me without creating a new form of payment.

advertising, inexcusably poor customer service regarding digital subscription. You are lured into an online subscription for a low introductory rate, then a disclosed higher rate. THEN, a non-published 50% higher rate kicks in automatically. Cannot cancel online, only by phone and waiting for an hour on hold. THEN, they try to talk you into a new subscription at the originally disclosed higher rate, and promise that it won't automatically increase. THEN, in fact, it does increase automatically. Unbelievable.

I pay for the Sun Sentinel to be delivered daily and I have been using the Sun Sentinel missed delivery/credit my account for weeks now. I may get one or two papers delivered. I do not want the digital version of the l paper, I want the paper in my hands to read. Multiple complaints have been called in to their pitiful customer service line and I get the same response that they will look in to the delivery issue and get back to me. I am beyond livid and those people get an earful of unsavory language from me. They obviously don't care about their readers. I want my money back!

The Sun Sentinel has not delivered a paper to us or our neighbors for at least four days straight. We have called in and been told a replacement paper will be sent usually within 3-4 hours. No paper ever arrives. The out of country person we end up talking to apologizes, but that doesn't get us the paper. I asked to speak to a manager and was promised they would call back. Needless to say, NO call back. It's bad enough that they charge $3.50 for a daily paper that has been reduced in size to what was about two sections of the paper we got two years ago, but to not get the day old news at all is ridiculous. There is NO CUSTOMER SERVICE at the Sun Sentinel!

I have had to ask for my digital subscription to be canceled at least 5 times in the last 2 years. I last asked in July. I was told it was canceled and I'd get a confirmation email. It took a week to get the email. Looked at my bank statement today and I've been charged July, August, and September and NOPE my subscription is still active! I looked for the confirmation email and I didn't see the part where it said it would be canceled on October 12th and that my credit card information was taken off of EZpay. How, then, did you charge me for that month, August, and September without my express consent? I also wasn't informed over the phone it would take until October to cancel. How ridiculous to make your customers pay for months they didn't want service and didn't utilize it!

Renewal for digital paper was too expensive so called to cancel it. Customer service gave me a deal for a year and I renewed (credit card) at the new quoted price. Called back when they also charged (credit card) for the old price. Was told once again my subscription was renewed for year at new (reasonable) price. Few months later couldn't access account because subscription ended. Called back and was told account expired. After explaining my story, they "found" my subscription for a year and was told I would be able to access my account tomorrow. I am not holding out hope! This is total misrepresentation by "customer service" and the company. I was correct when I decided to cancel subscription in the first place. They are running a scam with phone workers in another country who aren't accountable.

I had been a subscriber to the Sun-Sentinel for around 20 years for home delivery. The pricing for home delivery became outrageous and the delivery service was beyond pitiful. We had a great person for many years and that changed about 8 or 9 months ago. We frequently got wet papers and sometimes never even delivered. So on 12/30 when I saw they had auto-renewed my account for 13 weeks, I called to change my account to digital-only for $15.96/month. They credited what I had been charged on 12/30 except for the $15.96 that would cover January. Then on January 3rd they billed me again $15.96 for January...in other words, double-billed. Then they charged me $15.96 on January 27 for $15.96 for February. I have called and to get someone that actually speaks English and understands what you are trying to explain to them is impossible. Then the person you get just randomly disconnects you. Based on the above, no wonder newspapers are dying! I may file a claim with the Complaintsboard.com.

If I could give the Sun Sentinel a ZERO star review I would. So I've called - I've Facebooked - I've Tweeted - NO PAPER Sunday 3/13/2022 - NO PAPER - Called asked for the Sunday Paper to be delivered on Monday Monday 3/14/2022 - Received Monday's Paper - NO Sign of Tuesday's Paper Tuesday 3/15/2022 - NO PAPER - Called - they delivered at approx 12PM Called - asked for a Credit - Spoke to a Representative assured me that they would take care of the issue Wednesday 3/16/2022 - NO PAPER - Called - asked for a Credit Spoke to a Representative assured me that they would take care of the issue Thursday 3/17/2022 - NO PAPER - Called - asked for a Credit Spoke to a Representative assured me that they would take care of the issue - at this time I asked it to be "Escalated" and for someone to contact me back about the issue. WHAT IS THE ISSUE? an acknowledgement would be nice - Also when I called Customer Service - I can't speak to someone in the Continental US (just in case there is a language issue)

7/17
I was stunned to read my Letter of the Editor emailed to the Sun Sentinel with a completely different subject title. I had a special purpose to list my letter with "Miami Collapse" and the paper changed it for "too many hi-rise condos" which is completely wrong and not to the point. I was not commenting about the quantity of condos built in Miami but the QUALITY. When I complained, *** from the Editorial dept., responded to me that it was 'unintentional". How come that serious mistake happened unintentionally? It is without saying that those staff working in the editorial/publishing department are not skilled enough with the English language and make a difference between my thoughts and theirs. IT CANNOT BE UNINTENTIONAL COMING FROM A NEWSPAPER. That is ridiculous. I should be working there and show them how I can use my English skills to the best.
As for the above, I decided to end my home delivery subscription when it will be due. Reading the news online as most of the population does, would be free even being long time subscriber. Yes because home delivery paper is a luxury item nowadays. One star is too much for that mediocre level of fake news.
Won't recommend that paper to my best friends.

At the South Florida Fair, we signed up for delivery on Wednesday and Sunday on 1/20/2024. We received our 1st. paper on Wed. 1/24/2024. No more delivery. Spoke to 4 different customers services reps.

said we are sorry we will credit your account and delivery the paper. One rep said I am paying for the paper on a discounted price. Ok very nice, does not do me any good if I do not get the paper! The fifth person I spoke to a supervisor on this Wednesday morning, no paper. She said I will have the paper delivered to us later that Wednesday. Surprise she lied, no paper.

I left my Infor with #6 rep, who told me no supervisor or managers were working.

Missing papers they have missed delivery for the last three thursdays in a row I have contacted your call in number for missing papers was told they would reissue a paper after calling a neumerous they said it was to late to issue the days paper but would include it with fridays paper well never received the thursdays with fridays can anything be done to eliminate this continuing problem

Address: Pat Hance Realty
6991 West Broward Blvd. Suite 100
Plantation FL 33317
Account: [protected]
Contract Paid through July 1,2024.
We have not had a delivery since January 1,2024.
There is a slot on office door for paper delivery purpose.
Please resume the service or contact us if a problem was identified.
Thank You
[protected]@gmail.com

The dates (of death) were left out of my brother's obituary in today's (10/29/2023) edition of the Sun-Sentinel Broward County Florida issue. This must be corrected and republished asap! We paid $480 and expect it to be correct. I previewed the submission and have a screenshot of preview (attached). This is what was expected to include the dates. Obituary for Robert Keyser

I am the brother - Dan Keyser and can be reached at [protected] or email [protected]@gmail.com

About 6 months ago I started getting billed by sun sentinel. I only noticed when I looked at my bank statement. I never signed up for it. I have no email receipts (I keep all important emails). Once I noticed I went on their webite and cancelled immediately. I was billed again and called customer service. The operator said my subscription hadn’t been cancelled so she cancelled (again). I insisted I never signed up for it and she was very rude and said “oh well”. She told me to mail proof of purchase so I did with an explanation letter. This never got resolved. I would never sign up for a $16/month newspaper that I don’t even read! I am disgusted with customer service and ashamed that they are a local newspaper.

I have since the end of last year,have been having a hard time receiving ALL of my Sunday Newspaper or even getting it period. I am writing again,many months later, because calling is useless! My building 5 months ago had 12 customers left getting there newspaper delivered. We're down to 2! And we can't even get those lately. OR, delivered the next day. There is NOBODY to talk to on the phone to correct this problem. Our Community is Senior Citizens & Assisted living. PLEASE HELP. Charlotte Setter [protected]@gmail.com/. 1010 Dotterel Rd.Apt#406, Delray Beach, FL 33444/ pH.[protected] I look forward to some results.

I have made multiple phone calls to try and get the newspaper delivered to my email account. [protected]@comcast.net. They keep telling me that it will come in the next day or two. This is going on for over a month. I am paying every month to have the paper delivered to my email and I am not getting it. They told me to go to sunsentinel.com to get it for the time being, now I cant get it at all.

In September I purchased 2 tickets from the crest theatre old school square for $138 for an April 9 concert. They refuse to refund the money. In September I purchased concert tickets for $138 from old school square crest theatre for an April 9 concert which did not take place. Crest theatre claims the concert is postponed not cancelled and they do not have an obligation to refund the money. The concert was for April 9, almost 5 months ago. There is no new date for it to take place. I challenged the refusal to refund me with American Express, which is reviewing the complaint. Crest theatre is a non profit but it's directors are stealing money from its patrons by using slick words so that they can keep our money without providing the service. I have had email communication with them and have been brushed off. The transaction id for crest theatre is PT-XXXXXXXXXX. I bought tickets for a specific event on a particular date. I met my obligation- I bought the tickets- the crest did not stage the event when it promised it would. They did not . I deserve a refund not some vague promise of a rescheduled event.

I am submitting a complaint for the second time in the past two months for the South Florida Sunsentinel delivery of newspaper.Our paper has not been delivered for the past six days. Our prior complaint was registered in May 2022 for the missing papers of the prior four weeks from April to May. After the Complaintsboard.com investigated in May and contacted the vendor our paper started being re-delivered for approximately 28 to 30 days and then they stopped and now again I have not received the paper since June 6 2022. We have called customer service every day and gone online and register the complaint and submitted feedback in addition and requested someone follow up and get back to us from the south Florida Sunsentinel but no one has contacted us no papers have been delivered and we need to now file a new complaint as the issue and problem has reoccurred please reach out to the Sunsentinel and ask them to contact us at our email address and phone number this is in reference to newspaper subscription for *** at ***.Apartment number 411 J *** thank you

I dont even know where to begin At this point Im ready to give up. I have been a home delivery customer of the Sun Sentinel for decades. Within the last five years things have slowly gotten worse. Meaning late newspapers no newspapers and no explanation. The last two weekends when I get my paper Thursday through Sunday I got no paper on Thursday I got both Thursday and Friday paper late on Friday I got no paper on Saturday and I got Saturday and Sundays paper on Sunday. This cant continue. As a working adult I also need to receive the paper before 8:30 in the morning on a weekday which is never the case. Ive tried to ride the waves of their service over the years but this is just gotten to be ridiculous. Why offer a service you cannot deliver? Cant even offer an excuse.The reason that Im filing a complaint is that I have sent a customer service email to them and have heard nothing.With my new *** in hand its pretty obvious that I need to stop the pseudo service I am receiving , as each new *** that I receive rises monetarily with less and less service. Please advise any resolution if you hear from them.Thank You.

No Sunday delivery for the past two weeks. Assured by Sun Sentinel Customer Service that I would get a delivered copy in the a.m. but never came. I pay for Wednesday/Sunday delivery. Last Sunday (9/6) and today (9/13), did not receive a paper. Contacted Customer Service by 8 a.m. on both mornings and was told that they would escalate it and that someone would deliver a paper to me. Sunday 9/6 no paper received later in day. Monday 9/7 the Sunday paper was delivered to me. Why would anyone want Sunday's paper delivered on Monday morning? Today 9/13 no paper delivered after being assured by Customer Service that I would get one. Their Customer Service people assure you that someone will bring a paper to you when the normal delivery person misses you but obviously this is not the case for two Sundays in a row. I was reminded by their Customer Service rep that of course I can access the digital edition since I didn't get the paper version. If you order a printed version, this is a cop-out to offer you to read the digital version. I believe that they truly do not have anyone available to deliver papers to you when you are missed by the original delivery person.

My complaint concerns delivery problems and the neglect in fixing the problem.Our Sun Sentinel carrier was changed as of July 25,2022. Since that time there have had constant problems : 7/25,26, 8/01 ,08 and 08/15 papers were not delivered . July 31 received wet,08/02 wet, 08/09 wet.With the exception of August 15, I have dutifully contact the delivery department about the problem. Also on August 9th I registered a written complaint direct to the paper.I have been told by two different supervisors, *** and *** ,respectively ,at the out of country call center that credits were in place on my account.August 15 I received my subscription renewal notice without explanation or credit given.The information on subscription prices is complicated. I would like the paper to address and correct my delivery problem ,issue me the credits I deserve and let me know the actual price of the daily print editions and the Sunday print additions that I am paying for minus digital ,which I never use.This complaint would not have been necessary if the Sun Sentinel had a department where in a live representative familiar with delivery and subcrition costs could clarify and correct problems.

I signed up for a digital subscription for a price of $1.21. I dont check my statements regularly and just noticed that they have bene charging me $15.96 per month since January. I have called and cancelled, but they said it is what it is on what they have charged me so far. I did not receive any notice of the monthly charge prior to it posting. I did not get any renewal notices and when I go to manage my subscription there is no information on when and how much I will be charged. I called and cancelled this morning, since there is no option to do so online. I was offered a new price of 25 cents a week for 26 weeks which I declined based on principal of being charged almost $80 in six months which apparently nothing can be done about.To me this seems like a bait and switch situation, and if I had noticed immediately would have brushed it off as $15 down the drain, but I'm sure this is happening to many others and frankly it's just dishonest. That's fine if the price changes, but you need to send a notice. The person I spoke to on the phone claims they did, but I get several emails a day from the sun sentinel with news stories etc and have never seen one regarding billing.

Sun Sentinel Circulation Account Number - [protected] ARM Solutions Account Number - [protected] I spoke with Haze at the subscription phone number in April about getting a 12-month Sunday only subscription of the Sun Sentinel for my mother who suffers from dementia. The paper was to start April 4 and I was to pay $103.48 when the bill arrived. An electronic payment of $103.48 was sent on April 14. The paper came for about 1 month and then stopped. I was going to count this as a loss and not order the Sun Sentinel ever again. In February, 2022, I received a bill for $28.11. I do not understand why I received the bill seeing as 1) my mother has not received the Sunday paper that we paid for since May and 2) the 12-month subscription had not expired. I sent a letter disputing the amount along with supporting documents by the indicated deadline. Instead of getting a response to my letter, I received another bill from ARM Solutions requesting payment. I would like the $28.11 debt erased and either 1) a reimbursement of the prorated amount of the subscription we did not receive (11-months - $95.52) or 2) delivery of the Sunday newspaper for the 11 months that my mother did not receive it.

I have been a subscriber to the Sun Sentinel for home delivery of the daily newspaper for over 23 years. On Sept. 21, 2021 I paid for a full year in advance. Five months later, March 7 2022, a delivery problem arose and I started receiving the paper only sporadically or not at all. I placed a call each day to customer service and would sometimes get the delivery later in the day, sometimes not at all. Now they have ceased delivering all newspapers in my neighborhood and people are angry. I have made daily phone calls, as have many of my neighbors, and am told the paper will be redelivered, which it is not. I have sent numerous emails, spoken to customer service reps many times, all to no avail. I informed the last person I spoke with that I want to cancel my subscription and I want a refund of 7 months home delivery charges. I was told that the Sun Sentinel will not refund my money, even though I am not receiving the newspaper. I have begged to speak with a supervisor and been assured that someone will call me. I have never received a phone call from anyone from that organization. The bottom line is that they are holding on to the monies paid by hundreds of customers in the west *** area and not providing the product and service as promised.

Paid two 13-week subscriptions and Sun S has stopped delivery twice In late July paper was stopped- Sun S stated no payment were made since 2019. Sent their own My Sun S receipts from4/2 and 7/XXXXXX which shows amount-13 week subcription and on the bottom the credit card and last 4 digets Customer service stated these were not good enough-needed credit card statement to confirm payment- Reluctantly sent to [protected]@tri. A few days later got a call from Barbara fromCSVIP that finance did not apply payment to my acct, -Paper started a few days later. Paper again stopped on Oct X XXXX-called customer service-paper stopped because of non-payment-was sent email stating that I owed $73.51 for delivery from May20,2020 to Oct X XXXX. Sent the same info, receipts and photo of credit statements. Today 10/7 got email from customer service that the last payment on my account was $59.08 on October 13. TIhis is out of hand I paid for 2 13 week subcriptions-one Apr 3,2020 AMEX -one July23, 2020 VISA . So far the experience with the Sun S has not been good. Problem with the customer service dept is-customer can never get the same person -the email addresses are not to the individual you discussed the problem with.- the one email address they gave me was 20 digits long before the .com I have no where else to turn- after 7-phone calls and 5 emails this is my last resort.

I purchased newspaper delivery for Wed & Sun. I have not received my newspaper in over a month. Repeated customer service calls go unresolved. I recently purchased a subscription for delivery of the newspaper on Wednesday and Sunday. However, I have not received my delivery in over a month. I have gone through their automated service to report delivery issues. They never send a replacement paper. I have called their customer service several times including 12/03, 12/1, 11/18, and 11/05. They say a replacement paper will be delivered. The next day nothing comes. They say they will escalate the matter to the delivery contractor but when i call back the customer service rep has no evidence of the issue being escalated previously. I have asked to speak to a manager. That didn't help at all. It is also shame that they outsource their customer service to a foreign country. I requested to speak to someone at Sun-Sentinel that works locally in Broward county. I told someone would call me locally within 24-48 hours, no one has called. Its not like I live in a remote town. I live in a city with a large senior citizen population that would be their main customer base. As mentioned in complaints by others, they always apologize for bad service but never fix the issue. It is terrible. Sun-Sentinel should be embarrassed by their lack of professionalism and lack of consistency to deliver their product. Account number is XXXXXXXXXX.

We have been contacting the Sunsentinel for over 2 1/2 weeks for not receiving our home delivery paper we have requested re-deliveries when you call customer service of course you are transferred to the *** who just looked up your account and says yes will re-deliver we dont get it though and we keep calling every day as a matter fact weve called several times a day to let them now for the past 12 days I have emailed *** who is supposed to be in charge of home delivery I have emailed *** who is supposed to be the editor of the Sunsentinel at *** have not received a response my mother is 91 years old and practically deaf and the only form of communication for the news is the newspaper that she is supposed to receive they are impossible to reach in person in *** they do not let you leave a voicemail they do not monitor their voicemail All we want is our paper delivered and I would like a phone call explaining what the problem is I also understand that theyre in the middle of a bankruptcy from their parent company the Tribune and re-organization if this company cannot deliver service because they are in bankruptcy I would like to know that as well I also check to make sure account was paid in full and they confirmed that it is the address for the home delivery is ***., Apt. 411, J *** whoever is in charge of this area needs to handle this personally I have also went onOnline and submitted the redelivery requests online besides calling and my poor mother has had to call as well

I have been a home delivery customer of the Sun Sentinel for decades. Within the last year things have slowly gotten worse. Meaning late newspapers no newspapers and no explanation. I have not received the Saturday paper three times in the last two months. Each and every time I call customer service, they apologize and tell me it will be delivered the same day. Not the case. I can n on Sunday and they say it will be delivered with the Sunday paper. Not the case. I call on Monday and they apologize and credit my account. I DO NOT WANT A CREDIT. I WANT MY SATURDAY PAPER. I then ask for a supervisor in the delivery department to contact me. Never happens. Last Sunday the delivery driver there my paper so hard he broke my security sign. Thankfully I have cameras showing the entire thing. I will be sending this video to the news since they love showing *** Amazon, and *** drivers doing damage. The reason that I'm filing a complaint is that I have sent a customer service email to them and have heard nothing. All I wanted was for a supervisor to contact me and resolve the paper issue and the sin issue. After TEN calls to customer service and three emails, no call yet. Meanwhile, they ASSURE me each and every time that I will be contacted/. I will also be posting my review and video on all social media platforms. This can't continue. Why offer a service you cannot deliver? Can't even offer an excuse. I need my sign replaced (account credited) and my Saturday paper delivered each and every Saturday on time. I also expect a call from a supervisor in delivery. I will also be contacting the corporate office. Please advise any resolution if you hear from them. Not likely! Thank You.