Sui Northern Gas Pipelines [SNGPL] review: Gas load shedding

Dear Customer Service Manager,

I hope this letter finds you well. I am writing to express my deep concern and dissatisfaction with the ongoing gas load shedding issues that I have been experiencing as a customer of Sui Northern Gas Pipelines Limited (SNGPL). I am hopeful that this complaint will receive your prompt attention and that the necessary steps will be taken to address the matter effectively.

Over the past [mention duration], I have been facing frequent and prolonged gas load shedding in my area, [mention your locality]. This situation has caused significant inconvenience and disruption to my daily life. The unpredictable and extended periods without gas supply have adversely affected various aspects, including cooking, heating, and other essential household activities.

I understand that certain measures, such as load shedding, may be necessary at times to manage the gas supply efficiently. However, the lack of a predictable schedule and the prolonged durations of gas unavailability have made it challenging to plan and carry out daily tasks, especially during the winter season when the demand for heating is high.

I request SNGPL to thoroughly investigate and address the root causes of these frequent gas load shedding incidents in our area. Additionally, I urge you to improve communication with customers by providing advance notice or a schedule for planned load shedding, allowing us to make necessary arrangements accordingly.

As a loyal customer of SNGPL, I believe in the commitment of the company to provide reliable and uninterrupted gas services. I trust that appropriate actions will be taken to rectify the current situation and prevent such inconveniences in the future.

I kindly request that you keep me informed about the steps being taken to resolve this matter and provide an estimated timeline for the improvements. I appreciate your attention to this issue and look forward to a timely resolution.

Thank you for your understanding and cooperation.

Sincerely,