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I reserved 2 rental vehicles in Florida. In the confirmation email from skyscanner, the price for the rentals was higher by 50% than what I had reserved. I canceled the reservations within 7 days of making them. Also the cancellation was more 48 hours prior to the time I was to pick up the vehicles. According to their refund policy, this should have qualified me for a full refund. Instead, they kept $113 of my money! I sent them polite emails asking for their help. Never got a response. This company is bad news. Stay away!
The complaint has been investigated and resolved to the customer’s satisfaction.
![Vacation Hub International [VHI] reviews, listed as Skyscanner](/images/business/48-48/123081/vacation-hub-international-vhi.png){kind=small}
Hi Onida - thanks for your feedback.
Skyscanner are a comparison site for flights, hotels and car rental.
We compare hundreds of prices then present these to the user, who then goes on to make their booking directly with the airline/hotel/car rental agency.
As a comparison site - we at Skyscanner are not involved in any transactions. All bookings are made direct with the supplier, hence this issue should be directed to them rather than Skyscanner.
However, we have investigated this issue for you which was made with CarTrawler and have found that refunds were made in line with CarTrawler's cancellation policy (http://www.cartrawler.com/booking-conditions/ ).
We believe this has now been resolved, but please contact CarTrawler directly if you have any further issues.
kind regards
Sam Baldwin
Skyscanner
Hmmm ... Skyscanner do not take bookings, so the complaint is not valid IMO.
They show prices from lots of different sources and then you click out to make the booking.
So your issue is with the car hire provider, not skyscanner. Really quite unfair to tarnish their name, given that you did NOT book with them!
Skyscanner list travel agents that are frauds like Tripsta
It's your responsibility to check the vendors that you list for your followers. If you list scam vendors then you are in cahoots with them which makes skyscanner a fraud too.