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I had a one day rental from Sixt that I picked up at the Frankfurt main train station at 9:30. It was a 1-day flat rate, all mileage included for a total of 39euro. The next day I filled up the car and returned it to the Frankfurt train station at 8:00 before I took a 9:00am train out of the country. I returned the keys directly to the Sixt agent at the station and provided her with the gas receipt.
Later when I checked my credit card, I saw a charge from them of $124 eur0-- more than quadruple the amount that I PHYSICALLY signed for. When I pressed Sixt for more information, they sent me an invoice showing that I returned the car late and in addition charged me to refuel the car. Amazing that the car was logged in LONG AFTER I left the country... nevermind that I filled the tank and dealt directly with the corrupt agent in Frankfurt.
Turns out this is a classic fraudulent billing scam leaving the consumer no recourse with disputing it with your credit card. The very least I could have done was stand there and watch the agent log the car in an get a final confirmation receipt... but with these f*ckers, I'm not sure that would have made much of a difference.
I got home the other day after a business trip where I rented from Sixt in Zurich. When I returned the car, they just told me to drive it up to the 7th floor of the parking ramp. Don't know why they couldn't do it as I was at their drop off area. When I came back down, I asked for a receipt since it's a business expense. Reluctantly, the girl put on a coat to go up & inspect the car. She came down and as she was keying in the receipt I asked if everything was fine, she said "yes".
Four days later, I get an email saying there was damage to the car ... a scratch on the rear bumper, passenger side. And they want me to provide a police report or else cover the damages. Say what?
Four days later, with me on the other side of the Atlantic, and all of a sudden the vehicle is damaged? If there really was some damage (I've never had an accident in either my own car or with rentals), then she should have shown it to me and have me sign to confirm this.
I will fight them on this, even though my credit card covers this type of damage.
Rent elsewhere.
The same situation with in Rome, 2008.
They billed me about 50% more, than was agreed. Sixt are scammers!
We had a very similar situation when we rented a Panda in Palermo from Sixti in 2008. It was supposed to come with 1200kms included, after which there was an outrageous surcharge for excess kms. They billed our charge card far more than we agreed upon - apparently allowing only 1000kms. At first we assumed that there was a simple misunderstanding, but they don't respond to e-mails from us.
Even though we have a copy of the rental confimation showing what the charges should be, 6 months later we're still arguing with our charge card company about the bill.
Avoid SIXTI like the plaque.