Menu
Shipper's Choice Customer Service Phone, Email, Contacts

Shipper's Choice
reviews and complaints

Shipper's Choice's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.shipperschoice.com
www.shipperschoice.com

Learn how the rating is calculated

2.3 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shipper's Choice complaints 6

ComplaintsBoard
S
5:56 am EDT

Shipper's Choice Practice time

I started the class in March and Newport News, my class ended in June. I had weekend classes. I missed a couple afternoons. I tried to do some make up time, which normally would’ve been time on the range, but they sent me to the classroom for the make up time. I’m not able to get the practice time in timely manner. There’s so much time between my practices that I have time to forget. Not all the instructors have the patience or understanding to explain how to correct mistakes. There are frequently not enough trucks or instructors for the amount of students trying to operate them. The Freightliner, and the International trucks, combined with certain trailers, are difficult to operate correctly. Their mirrors are not good. The Volvo so much easier, but it’s difficult to get use of the good trucks frequently. Because the lot is gravel, they have to use ratchet straps to mark the box. The ratchet straps break, and then the lines for the box are all over the place. Hearing the whistle makes me makes it hard to stay calm. I had the parallel parking down, but because each instructor has a different opinion, and they switched instructors, now I’m confused on some of the things I need to do.

Desired outcome: I really need a good trainer, a good truck (with good mirrors), and a lot of consistent practice time, so I can properly and comfortably complete my test. I don’t mind coming to Richmond. I’ll even go to Chesapeake.

Read full review of Shipper's Choice
Hide full review
ComplaintsBoard
A
10:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife and I have completed the school that we graduated from shippers choice but we're still waiting to get tested out which is been already another two weeks it's crazy that they say you can get your license to drive a tractor trailer in 20 days and here it's been over 2 weeks after graduating and still haven't got a test day. The whole time we were in...

Read full review of Shipper's Choice
ComplaintsBoard
B
10:45 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

According to email sent from cafepress.com, order number [protected] was shipped December 16, 2015. As of Thursday December 24, 2015 this same order has not arrived. If possible, I would like another apron sent in hopes it will arrive at same address given for order [protected]. Thank you Gerald Sousa.

Read full review of Shipper's Choice

Is Shipper's Choice legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Shipper's Choice to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Shipper's Choice is known for their high standards and safety. If you're thinking about dealing with Shipper's Choice, it's wise to check how they handle complaints.

Shipper's Choice earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Shipper's Choice. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for shipperschoice.com can be seen as a positive aspect for Shipper's Choice as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Shipper's Choice's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Shipperschoice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shipperschoice.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Shipper's Choice have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Shipperschoice.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Shipper's Choice's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
ComplaintsBoard
R
12:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a horrible school. The equipment is in terrible condition. Some of the instructors are okay. But, a couple are impatient and rude-not cut out to teach anyone how to drive commercial vehicles. There are way too many students enrolled at one time to accommodate the small number of instructors. After a week of class time, students are required to stand...

Read full review of Shipper's Choice and 1 comment
ComplaintsBoard
O
3:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipper's Choice Bootleg Trucking School

I'm currently attending (Shipper's choice trucking school) in hampton, va. This school is a (Bootleg) i don't know how truck pass inspection i think they buy the ticker and the dot (Examiner) at the (D.M.V) must be on the pay roll, the tires are bald, holes in the muffler, clutch mess up, mirrors don't stay up while you are driving and the truck leaking oil etc.. The hampton school makes 80, 000 monthly, class ends 10/22/2010 only 4 guys so far each have an hour drive time everybody else 20mins. They told us the trucks are new, alot of companies will come in and offer us jobs all lies, stay away from shipper's choice trucking school is a big joke for trucking school...

Read full review of Shipper's Choice
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
4:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipper's Choice Refund and Customer Service

So I was told that this CDL training school was a good one. I was completely wrong!, When I went in to talk to the admission guy he was friendly enough and willing to help out. He stated that there would be carpooling when I started. He would connect students up with people in there area to help out with transportation. I call asking about the carpooling and he said they didnt have it at all. LIES! So I had family issues and couldnt attend the school. I withdrew and was willing to take the fee for withdrawing. It has been about 3 months now and I havent seen my refund. I would call and call and the finance guy is never in his office or answering the phone. So I decided to look up this school through the better business bureau. They have a rating of an F! They have 21 complaints and that is only the people who have complained. I do not suggest that anyone goes to this school and if you are looking to get your CDL class A at this school you should look them up and the finance guy, who I found out is the owner as well, there are some really interesting things about him as well.

Read full review of Shipper's Choice and 37 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
37 comments
Add a comment
S
S
shiino Tesgate
, US
Jan 11, 2016 11:12 am EST

Don't make the same mistake that I did. I wished I could have done little research before registering for this illegal school.
I went to this school as weekender student for two months which is eight weeks. I went in with my CDL permit a long DOT card so all I expected was to be trained for skills and over the road training. However, that become my wishful thinking. The first 6 weeks all we did was stand in the lot and watched people who failed the test more than 10 get practice. Six weeks which is 56 hours, we only spend behind the wheel 3 hours in total. This is not to mention the conditions of the trucks which are horrible. By presence there are two truck but one of them never works while the other one runs out gas most of the time. If this school is investigated, it will not operational because of all the safety issues. i have seen people with injuries from the metal clutches that if it gets little wet slips off your feet. Luckily I pass my CDL test and it's not because this school was great but I had to pay extra money outside to just sufficient training.
If you are foreign, please to not attend this school because they are racist and don't like foreign people at all.

R
R
Robert Wainwright
, US
Dec 28, 2015 1:34 am EST

Shippers Choice is honest to god terrible. Im trying to get out of my monthly payments. If anyone knows how, please let me know. BUM ### Allen, Crackhead Juice, and Poor pitiful Patrick of Newport News are all sorry excuses for trainers. 8 hours a day and in the truck 20 minutes out of a day. How the F&#@ could anyone learn something that never drove a truck before. Allen acts like if you listen to him TALK for 1 hour you should be able to pass the test. Allen you gets no respect. Ugly ### missing teeth, bum cloths wearing mid life crisis having dork. ALL FACTS NO FICTION. All the trainers are rejects from the trucking world

D
D
Dylan Blanton
, US
Nov 18, 2015 12:09 pm EST

I went to shippers choice from December 2014 to February 2015 they never brought me the truck to test in the new instructor was a fool and only cared about showing off Jason was my original instructor he got fired but he actually taught you how to drive the new instructor was a stuck up punk and now they are fighting me over the 6000 I owe them for the bull

B
B
beekylah354
, US
Sep 17, 2015 7:37 pm EDT

All above comments were actually helpful. I am debating about which cdl school to attend. I thought shippers choice would be convenient considering the fact that its about 10 min from my home. Now I have a lot to think about

C
C
cptchrunch1234
, US
Aug 24, 2015 5:38 am EDT

Shippers choice is completely different now. They replaced most of the instructors, and they actually just want to teach. The instructors actually get upset if you do not pass and show that they care now. This business has basically been overhauled apparently in the past six months according to a couple of the instructors. The only problem I had was all the homework, but it make sense why they had us do it. With my experience it is nothing like what you guys have said, the instructors have all kinds of little tricks they teach to help you with backing. I didn't have any problems with the financial part, and any time I asked an instructor about the money students spend the instructors just said they are here to teach and the finances were not their business. Then they directed me to talk to the people in the office for any other questions about it. Now not everyone passes on the first try but by what I see the students that are always late or off doing their own thing have the most trouble. But that's not the instructors fault because we are adults and shouldn't need teacher keeping track of us all the time.

Doug Story
Doug Story
Manassas Park, US
Jun 27, 2015 3:53 pm EDT

I went to Shipper's Choice back in Oct 2013 to get my Class A license (have had a B since '95), I attended from mid October to 10 January 2014 when I went for my DMV road test (passed on my second try).
It's a 'meh' school, they give you what the law requires but that's pretty much it.
One thing they DON'T mention is NOBODY will hire you unless it's an OTR company (I have 20 years experience driving straight trucks but outside of Shipper's Choice, NO experience driving tractor trailer).
My wife's handicapped and I'm not comfortable leaving her alone for weeks at a time. Also, if you have a felony (like my entrapment felony from 2012, and my ONLY arrest for anything, EVER), very damned few companies will hire felons, unless your felony is more than 5 years old.

R
R
Rompapa78
Gaithersburg, US
Mar 25, 2015 3:34 pm EDT

Thank you all so much for posting the truth about this sham of a school! I was about to enroll but decided to google a review for this school needless to say I will be looking for other schools. Once again I trully appreciate everyones comments.
Thanks

N
N
newfishforshipperschoice
Richmond, US
Jun 27, 2014 3:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ATTENTION NEW STUDENTS! AVOID THAT SCAM SCHOOL!
Reasons for not choosing that school!
1. they have 1 truck for 25 students which is 2007 volvo with manual stick shift
2. the school instructors were taught to make u fail on the road test because it brings money to owner
3. third pary that gives u loan for school is controlled by owners himself
4. instructors are just clowns they dont even know how to teach u in a proper way.Actually students teach each other as stated above
5. 75% students fail in thier 1 first trail
All in all i think that The Federal Law Enforcement Officers Association such as FBI should investegate that scam school.

M
M
Mom59
Manassas, US
Nov 20, 2013 8:34 am EST

Well to all you complainers. My son went to this school and got a job before he even finished this school. You get out what you put in. If you put in nothing, you get out nothing. They are not going to just hand you your CDL, you have to earn it. Get off your dead hind ends and work for something and stop waiting for handouts.

D
D
drivingmissdaisy
Arlington, US
Jul 17, 2013 10:06 am EDT

Wow its funny how people can just blame everyone/everything for the reason they didn't get there CDL! First off I wanna say if you look hard enough you will find complaints on just about any business because that's just the way it is! Also I wanna say that trucking isn't for just anyone so if you attend and for some reason didn't get what you came for it was probably because you were the idiot who just sat there in class watching YouTube or something when you should have been outside practicing or talking to one of the instructors to better understand why your having such a hard time! I was a Veteran and went there and got exactly what I came for and it makes me sick to see all these complaints on why people didn't get there CDL or there money back. If you weren't so ignorant you would see clearly in the papers that you sign(before you pay!) That the refund policy is actually quite fair. If you attended school for a week then you pay for a week, what because you realized trucking wasn't for you, you think you can just say " I want all my money back or "its not fair I'm getting charged"? People are ignorant to think like that. A College is the actually worse but most of the people above complaining wouldn't know that because they know nothing about education. If you put money down for college and quit you owe ALL of the tuition. Shippers Choice only charges for the time you attend unless you complete more the half the class. I think that's fair, more than fair. All my instructors were cool and taught me a lot. I still use the things they taught me to this day. Also the guy "Charlie" everyone's talking about has passed away and his son actually took over and purchased a lot of newer trucks that are way nicer than any competitors in the area! Also department of education recognizes them along with VA services! All I can say is I went to check out other schools and shippers choice is by far the better choice! There's 3 of them and they've been in business for over 20 yes! Hope this review helps and remember it doesn't matter where you go to school for a CDL you have to Learn how to drive a truck!

Overview of Shipper's Choice complaint handling

Shipper's Choice reviews first appeared on Complaints Board on Jul 19, 2010. The latest review Practice time was posted on Sep 1, 2022. The latest complaint Bootleg Trucking School was resolved on Oct 20, 2010. Shipper's Choice has an average consumer rating of 2 stars from 6 reviews. Shipper's Choice has resolved 2 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.7
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Shipper's Choice contacts

  2. Shipper's Choice phone numbers
    +1 (410) 266-5685
    +1 (410) 266-5685
    Click up if you have successfully reached Shipper's Choice by calling +1 (410) 266-5685 phone number 0 0 users reported that they have successfully reached Shipper's Choice by calling +1 (410) 266-5685 phone number Click down if you have UNsuccessfully reached Shipper's Choice by calling +1 (410) 266-5685 phone number 0 0 users reported that they have UNsuccessfully reached Shipper's Choice by calling +1 (410) 266-5685 phone number
    +1 (800) 874-7131
    +1 (800) 874-7131
    Click up if you have successfully reached Shipper's Choice by calling +1 (800) 874-7131 phone number 0 0 users reported that they have successfully reached Shipper's Choice by calling +1 (800) 874-7131 phone number Click down if you have UNsuccessfully reached Shipper's Choice by calling +1 (800) 874-7131 phone number 0 0 users reported that they have UNsuccessfully reached Shipper's Choice by calling +1 (800) 874-7131 phone number
    +1 (703) 396-8822
    +1 (703) 396-8822
    Click up if you have successfully reached Shipper's Choice by calling +1 (703) 396-8822 phone number 0 0 users reported that they have successfully reached Shipper's Choice by calling +1 (703) 396-8822 phone number Click down if you have UNsuccessfully reached Shipper's Choice by calling +1 (703) 396-8822 phone number 0 0 users reported that they have UNsuccessfully reached Shipper's Choice by calling +1 (703) 396-8822 phone number
    More phone numbers
  3. Shipper's Choice address
    130 Lubrano Dr Ste 316, Annapolis, Maryland, 21401-7061, United States
  4. Shipper's Choice social media
Shipper's Choice Category
Shipper's Choice is related to the Driving Schools category.

Most discussed Shipper's Choice complaints

Everything
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.