Severin review: appliances

We bought an expensive severin mixer from a shop called Versau at the Emporium shopping centre in bangkok.
We then went back to buy the attachments, meat grinder, pasta maker etc.
We were told " you no but here, you go Versau head office".
Ok, fight our way through BKK traffic to be told at Versau head office " We no sell in shop, use our internet site".
OK, drive 30 KLMs back home. Nothing on their web site.
Send e-mail to Versau, completely ignored.
send e-mail to severin head office in germany, completely ignored.
Anyone want to buy an expensive mixer, never used, still in the box? Going cheap.