ServPro review: Basement restoration

We hired Service Pro out of Maumee, Ohio for a basement restoration and clean up. Service Pro arrived with three team members out of Maumee. Dean not sure of last name was very rude to my wife and was very demeaning. We were told when we signed our contract there was a deposit but did not indicate how much we owed. It was 1,900. We did not have 1,900. Our insurance is covering the cost of the restoration. Our insurance is going to pay Service Pro directly. We have molding items just laying in the garage. Calls were made to the Maumee office. Our insurance company even contacted Service Pro and explained the deposit would be covered by insurance. My wife has asthma. Our house smells like mold and this is a major health risk to my family. We were told we would get a call today to reschedule and never received a call. I am very disappointed in the care we received. We were told my Nate from the Maumee office this would be resolved today and it was not. We had major flooding in this area. If this is not resolved I will take legal action. It has been a week now.

Date of incident: 8/30/23 @ 10:00 a.m.