Select Portfolio Servicing review: NY mortgage

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COMPLAINT ID

230831-[protected]

SUBMITTED ON

08/31/2023

PRODUCT

Mortgage

ISSUE

Struggling to pay mortgage.

We are deeply disturbed and devastated to find out that SPS has withdrawn our assistance application. I was under the impression that you were working on a new plan that would be affordable to me.

I need answers to the following questions:

Why was our assistance application withdrawn?

Who set up the repayment plan?

What income and expenses did you use to structure the repayment plan.

Why is the payment so high?

What details did you use to design such a bad plan.

Why did you not use my new income and expense information?

Why did you ignore my hardship letter?

Why did you ask what payment I could afford, then take away the amount I gave you.

How do you expect me to accept a repayment plan when it was based on wrong information?

These concerns need to be addressed and need your immediate attention. Please reconsider and take a hard look at my income and expense report, I feel that your proposed repayment plan was designed using wrong information such as income and expenses.

Thomas Deal