Sedgwick Claims Management Services
Reviews and Complaints

It took me close to 3 years to get my surgery! Denied everything for years. I now live with severe nerve pain. they even had doctors that never seen me diagnose me without a MRI which they kept denying. The surgery I ended up getting was two artificial discs, two brackets, three sets of bolts and a support bracket at my L-3. To this day they deny milage and nerve pain medicine. They come up with reasons. The latest is only place they had for a workmen's comp provider is 178 miles round trip reimbursement. They don't provide a provider list but are objective when there becomes one closer. I recently had to take this to the workmen's comp board of appeals.

After my work injury, this company has been a nightmare to work with. The progress was very slow and now, I discover that they did not pay the 3 co-payments for my hospital visits. This debt has already been turned over to collections and may impact my credit.

Absolutely unacceptable. They are also very difficult to contact for any attempt of resolution.

Avoid if possible!

Please take the time to read this - I believe sedgwick is being illogically bashed! I have had three - count them - three - separate extended leave claims through sedgwick as a lowes employee, and i've only been their employee for two years! First, a proper shout-out to them for putting up with my apparently hazard lightning-rod life! The first accident, a rather odd pallet lifting and stacking incident in which I partially tore a tendon in my right forearm! This required surgery, a month and a half of recovery and physical therapy! Next, a winter, right shoulder ligament injuring trip-and-fall in the parking lot of my apartment complex. This occurred over a mid-parking lot cement "parking guide" with no raised markers. This structure disappears when it snows more than 6 inches! I'm still addressing the safety hazard this poses! Again, over a months rehab and recovery! Thirdly, and worst, a severe auto accident involving a practically head-on collision with a cement embankment! (i'm starting to feel that murphy is somehow a relative of some kind!) this fractured my sternum, and though no treatment could help, I was again out for over a month! Each and every time sedgwick immediately accepted my claim, expediently processed it and kept me updated through their my sedgwick website! By the way, all claiments have 24-hour access to this site, and are informed of this in the snail mail and emailed claims documentation! This is how to contact your case manager with any questions you may have! Sometimes I must wait a day or so for a response, but I simply consider how many injured people there are - then this becomes totally acceptable! Remember; patience is a virtue folks! You are not the only claimant they have! Also, I have always been paid by sedgwick no later than two weeks after my claim was approved, and that only takes, at most, a week - as long as you provide the understandably required documentation! My goodness! A three week wait - to me, that's a pretty fast response to an unpredictable and processing-required occurrence! Face it - they are a health-care business, ever heard of hipaa?!? It's a paperwork nightmare that they must correctly follow to protect you! In the future, look more closely at whether you are actually working "properly" with them — or simply, judgmentally, and selfishly, against them! Please think about it! Sedgwick is not evil or out to get you - just an insurance company filling a much needed. Service! Thanks to anyone who reads this in it's entirety - I hope it helps! Thanks sedgwick for all you've done for me!🫡👍

Insured Hilton, Claim# 4A2307R2H66-0001 Gene Frank
To: Reid-Stockwell, Nancy
02/26/2025
Once again, you offered to me, no one else the $2,500. You FAILED to inform me that you needed to check out any medicare lien when you made me the offer. I consider this to be Bad Faith on the part of Sedwick Claims.
See the offer you made to me : " I am willing to offer you $2500 to resolve this matter "
If you owe medicare any money that is fine, but don't deduct any payment from the offer you made to me alone.

From: Anna.[protected]@sedgwick.com
To: [protected]@optimum.net
Sent: Wednesday, February 26th 2025
Re: Insured Hilton, Claim# 4A2307R2H66-0001 Gene Frank
Gene,

We are required by law to report any settlements over $750 to Medicare if a person is Medicare eligible. Medicare has a right to place a lien against any settlement for funds they paid out and they have the right to seek reimbursement.

We are offering you a $2,500 settlement because of the misinformation provided as to the facilities (i.e. type of bed) but this is not an acceptance of liability.

I am willing to offer you $2500 to resolve this matter
To: Nancy.[protected]@Sedgwick.com
Tuesday, February 25th 2025,
RE: insurance matter 4A2307R2H66-0001 Gene Frank

Nancy, see your offer below of $2,500 made to me only. It does not state anything about medicare getting any of this amount. Therefore, I demand that you issue me a check in the amount of $2500 NOW and resolve this matter now.

Nancy.[protected]@Sedgwick.com
To: [protected]@optimum.net Cc: Nancy.[protected]@Sedgwick.com
Sent: Thursday, July 18th 2024
Claim 4A2307R2H66-0001
Mr. Frank
based on the review of your medical records, you suffered a soft tissue injury with conservative treatment.

I am willing to offer you $2500 to resolve this matter.

[protected]@optimum.net
To: Nancy.[protected]@Sedgwick.com
Sent: February 25th 2025
RE: matter # 4A2307R2H66-0001 Gene Frank

You NEVER stated to me that your offer had any bearing on the lien.

The medicals as you know are probably at least $10K. If there is a lien I would get nothing ? That is ridiculous. You offered me $2,500 and I have complied with your requests for info all along.

I am demanding that you issue me the check to me now for $2,500 and stop stringing me along ! Otherwise, I will start writing very strong complaint letters to the PA insurance dept and the NJ Insurance depts. You are only getting me very upset with the way you are treating me.

SEND THE $2500 NOW
You can send medicare any other amounts you decide upon, But don't make me wait any longer !
Gene

Nancy.[protected]@Sedgwick.com
To: [protected]@optimum.net
Sent: Tuesday, February 25th 2025
RE: #4A2307R2H66-0001 Gene Frank

Mr. Frank
We are required to research the lien prior to payment.
And our offer was not “in addition” to any lien that may be found.
I will work on that process.

Nancy Reid-Stockwell Senior Claims Examiner -

[protected]@optimum.net
Sent: Tuesday, February 25, 2025
To: Reid-Stockwell, Nancy
Subject: Re: 4A2307R2H66-0001 Gene Frank
Hello Nancy,
Please issue to me the settlement check in the amount of $2,500.00 per the offer you made to me once you review the faxed documents to you of yesterday. The Settlement offer to me $2,500.00 has no bearing on any money you decide to reimburse medicare.
Gene Frank

To: Nancy.[protected]@Sedgwick.com
Sent: Monday, February 24th 2025
Re: #4A2307R2H66-0001 Gene Frank

Hi Nancy, sent the docs per email below to you via fax. Just received confirmation from my fax machine that the docs were sent to you at [protected].
Gene

From: [protected]@optimum.net
To: Nancy.[protected]@Sedgwick.com
Sent: Monday, February 24th 2025
# 4A2307R2H66-0001 Gene Frank

Hello Nancy, I have completed the medicare form and the proof of authorization forms that you requested I complete. I am sending the documents via fax this evening to you once I finish typing this email.

Please issue to me the settlement check in the amount of $2,500.00 per the offer you made to me once you receive the faxed documents. The Settlement offer to me $2,500.00 has no bearing on any money you decide to reimburse medicare.
Gene Frank

I filed a claim with this company because they are affiliated with my job Whole Foods
They never waited for the information from the doctors office
They rushed the claim through and they denied it without any verification
They never really did any work and never waited to verify any of the documents
They closed my case the same day that I faxed them the medical records
They made 9/2/2024 (holiday) the deadline for submitting the documents

I was working for Walgreen on a reset that was in the freezer and adjusting shelving when my shoulder popped and shot pain and electrical shocks throughout my shoulder and my back/spine. My boss at the time, Damian Miller, informed me to call the nurse triage line. The nurse triage told me to use ice 15-20 mins off and on and to call back if I needed to. Also, that if need to go to the bee seen at any time to inform them. My shoulder could not move, and I was in so much pain that I was crying and could not sleep. I went to my local ER which was Eastern Regional Medical Center. It was a work related and Workers Compensation. The ER Dr referred me to a specialist to see because I needed an MRI. He was pretty sure I tore my shoulder. I have had so many adjusters changed on me, and I was neglected services to even get my shoulder seen. So, I did not get to have my shoulder looked at over the course of several months. The adjusters also failed to put in notes when I called begging for them to help me be seen. I complied with everything they asked of me. They even closed my case without me knowing. I received two bills in the mail from the date I was seen for my shoulder this year in the beginning. So, I tried to call and figure out why I was receiving a bill and my NEW adjuster Kiah had told me everything would be taking care of, and I would not have to pay anything, I was not even aware that I had a new adjuster either. She is the one who told me that they did not even put my phone call notes in. I called several times and left voicemails with these adjusters, and no one even called me. Kiah game me a fax number so the hospital could bill, and she also gave me her phone number there. The hospital has not got any response from Worker's Compensation and here it is over a year. I was completely neglected by the whole entire crew. I could not even receive services to get my shoulder looked at nor fixed! I still have problems to this day!

Been 2 1/2 years !

----- Forwarded Message -----

From: Cindy Hartford

To: [protected]@sedgwick.com

Sent: Friday, April 19, 2024 at 11:20:13 AM CDT

Subject: Fw: Shaw's - L1790005-0001 - hartford, cindy - 10/11/2021

This insurance adjuster contacted me straight away. She was acting actually human ! After March of 2022 a different entity took over = Erica Howell. She acts like the $ is coming out of her pocket. She's impersonable, unpleasant , abrupt, uncaring, & I can't believe she has had no other complaints. It's over 2 1/2 years now, she's NOT budging ! I'm having trouble getting an attorney because I don't have injury enough for a 6 figure settlement for ambulance chasers. I believe I'm entitiled to a 5 figure amount. Above adjuster is only offering a very low 4 figure amount. Actually ridiculous @ $5,000 ( slip & fall ) $2,000 medical bills / self $ 3,000 ; very insulting. I had an attorney , but he had retired before I could have him file in Court or discuss / negotiate w / you = insurance company. I am writing this e-mail to have a supervisor look @ this case ; & above all , give me a different Sedgewick adjuster. Thank you for your time,

Cindy Hartford

:

Unable to deliver message after multiple retries, giving up.

---------- Forwarded message ----------

Laughable !

Pain & suffering , loss of consortion, scar , kept from month of yearly celebrations & traditions etc. Not just injury ! ; have back & forth several e-mails / still have.

----- Forwarded Message -----

From: Howell, Erica

To: Cindy Hartford

Sent: Wednesday, September 7, 2022 at 04:28:42 PM CDT

Subject: RE: Shaw’s Personal Injury case File: 47990

Good afternoon Ms. Hartford,

I just called and left you a message. Unfortunately, we are too far apart in settlement. Are you still treating regarding this incident? The medical records received did not indicate that you were still treating. We only settle the claim when you are done treating. We do not consider future treatment. The records did not indicate fractures or tears in the MRI. Your injury per your medical records is a soft tissue injury. I can offer $5,000.00 in settlement of your claim. $2,555.49 will be paid to Medicare and $2,444.51 will be payable to you. Please advise of acceptance of my offer and I will draft up a settlement release.

From: [protected]@aol.com

To: "[protected]@aol.com"

Sent: Friday, May 24, 2024 at 01:39:40 PM CDT

Subject: Failure Notice

Sorry, we were unable to deliver your message to the following address.

:

Unable to deliver message after multiple retries, giving up.

---------- Forwarded message ----------

ATTN : Administration of Albertson's or Sedgewick

----- Forwarded Message -----

From: Cindy Hartford

To: Cindy Hartford

Sent: Friday, September 2, 2022 at 11:29:13 AM CDT

Subject: Re: Shaw’s Personal Injury case File: 47990

$ 50,000 -negotiable w / i reason. That would be from pain & suffering severe , to moderate, & continuing in the future.

Not being able to remove the future arthritis pain , scar , lock up, & unannounced pain when that happens

in the future. Knee giving out , fell x2 since injury. Also ; for ALL I missed out on the day (reminder - birthday ) & month this happened ;

due to the store's negligence.

Wouldn't all fit under claimed loss below...soft tissue injury scar still can't kneel,continued & worsened arthritis age 58 now 60 61 in Oct 2024 over 6 months pain suffering including day of injury ! Happened on my birthday ruined! Loss of consortion , entire month of Oct. could NOT follow through w / yearly family traditions involving the month of Oct & Halloween. Our anniversary ! Many trips celebrations 1st month destroyed !

I had a fence installed that I purchased from Lowes in August of 2023. The contractor Chris Smay shorted me two panels of fencing totaling 4 feet. I have asked numerous times for him to come back and complete the installation of my fence. This was after he and his crew & stole my materials to complete it. He did so much damage in the yard and now to the fence. He didn't measure properly. Causing numerous damages. I will send pictures. I had to send all of this to the Attorney General's office just to get a copy of my contract. I never did receive a copy of any receipt until just recently that I had never seen before. Mr. Chris Smay and Lowes stole fencing materials from me and expect that I have to pay for that and accept this eyesore of fence. I have pictures of the guy that came and took my materials. I want my fence, all of it, and my underground drainage system repaired.

On March 15, 2024 my vehicle was damaged while parked at the lot of one of their clients. Their client filed a claim on my behalf. I waited over a week with no contact from Segwick. Finally, there was communication via US mail acknowledging the loss and requesting that I reach out to my adjuster to discuss details. After a few attempts to reach her, I emailed her with no response. Finally I do receive a call but from an office assistant not the adjuster, conveying a message denying the claim. I ask for assistance from the client but to no avail, they won't respond to their own client. Icing on the cake, 3 weeks in I receive a single paragraph letter from Segwick claiming that they don't feel their client responsible (they are) and suggesting that I could call if there were any further questions. ..right?! This is not claims management.

On 02/13/2024 A contractor was hired to cut down a tree in my back yard. He supplied a Certificate of Liability Insurance he did not have a policy of what was covered just the limits on the damage that may occur. He cut the Tree and Landed in my Neighbors back yard trashing her Fence, Trees, and a swing. I ask for a policy to see what was covered and they refused to give me one to read. Yet they told me I should have read the Policy before he did the work. Does not make sense. The tree was cut in the limits he paid for coverage. They said they sent an Adjuster out to survey the damage I never saw them or got an estimate. I paid for my neighbors damage myself cause it was not her fault. I had to hire another Firm to do the work cause the guy who cut the tree ran, never saw him again. It cost over $12,000 the repair out of my pocket. I am an elderly man and do not have 12 grand to throw around. They have been giving me the run around since the day I filed the claim which was soon after. They say they have to go over the Policy to Make sure of everything, how long does it take to read a Policy. Every week the say I will let you know something in a few days. Thimble and their Insurance hacks are holding me hostage. I have never delt with such incompetence. I do not recoment Thimble or there adjusters Sedgwick. This has been a stressful disaster. As of todat its been 38 days.

Hi vivian langlias this is esther rose. Mueller-ketz [protected] bd 11 16 1957.

I live in santa barbara county ca I worked forsmiths food king, lucky, scolaries.

When lucky s brought in the lazer scanners cash register s they adjusted their stregth on day when we were workingon them it was turned up from level 4 to level 7 4 readsupccodes, level7 is for cateractsurgeryand can burn fine nerve tissue.

As a result many of us cahiers, key carriers, price changers were diagnose with repetition injury.

Ron haugen, focus rehab counselor was in charge of my case esther r. Mueller aka ketz, aka finck [protected], bd 11/16/1957 michael stevens in santa barbara ca was workers comp atty, his assoc is still alive and michaels son still alive

I was able to retrain but had much problems since I hadn t had surgery now I need it. I was unable to type faster half way through had 3 small children and had moved to santa rosa ca to attend school at heald.

My last tested speed was wpm 54 but heald susan barns dean said it has to be 60 wpm because they changed office mang to secretariial major reqiuir wpm 60 typing speed

Ron haugen said I would grad any way at 50 wpm, susan d. Said it was only 45 but it wasn t it was 54.

Now ihavent had surgery I can t do anything I cant pull appart an envelope I cant prepare foods, cant tear toilet paper cant hol or carry weight or wald distance 40 testing cant lift more than 2.5 pounds and cant do repetitions

Now what ive been waiting to hear my husband said about the surgery letter but then no other letters came monies qwere awareded I hope but an apt manager at 1049 elm ln carpinteria ca joe o' singa may have syolen all this money he s illiterate but smart. He had moved and had lots of beer money he and lots of lsdies, cleaning, shopping, cooking, while I and paul my husband had less. Injured I couldn t clean, shop, cook, laundry, carry my kids etc.

I heard joe may have passed like his wife margarite and like my husband paul has.

I have beenon disability since 1992 waiting for surgery and monies non has come nor tracer checks. Contesys came but the bankr took the car and gve it awayi was there when the trailer with ared ford mustang came up etc but juanita ortiz talked on the phone so I couldn t her her. And ihad deposited the 16,000 in the night dep box it didn t come into my account.

Any way can you scedule this surgery to be done and monies should hve come it s been a long time I m worried that the drs that were chosen gurtler may hve passed but I heard dr ahart cardio can sew the nerves up too frayed and leaking.

So, I moved back up to santa rosa ca and kayser permenete has good hospital dr ahart can come up here. My dr. Is christopher crossland in rhonert park [protected] kayser mem no. And he has me on driver saftey hold.

1. Schedule surgery soon for me

2. I m trying to rent a room from eric mossman he can help me after? He goes to shrombre torrie jewish synagog and ihas an bookeeping business in santa rosa on susan dr. Or else my aunt june, roy livingstone in fresno ca can let me stay at there house relatives. After surgery...

3. Or I could rent a apt at pullman new apts cost 895.00 in santa rosa ca.

4. I don t have a hud cert but that would help if you could call the county or city and ask.

Conclution: I m sorry I wish I could have worked all these years but couldn t. I think I was the best employee 37 npm and garnold brock and lice sealy said I be the first woman manager but I thought my dads first in line vern ketz of course

Esther r. Mueller cell [protected]

5441 carpinteria ave

Carpinteria ca.

93013

Phone to notary debbie murphy or fax [protected] cell [protected]

Please talk to ron haugen focus rehab counselor for degree with heald granted at 50wpm typing speed and I did complete ddesktop publishing the samre time grenedite did with an a grade also mrs. White said I was her best student the legal sec teacher. And contact debbie murphyor fax your response reason is my sis. Please don t talk to crystal steinke shes stealing my 10 vested retirement. My employe dates 1975 to 1988. When with 10 key reg I worked finewhen pregnant but lst two with lazer scanners couldn t work

I had a new stacked Electrolux washer/dryer installed and delivered by The Home Depot on January 12th, 2024. The installers set up the machine and they put on an empty cycle, instructing us to not touch the machine for at least an hour for it to finish the initial cycle. As instructed, we left the machine untouched.

24 minutes after that, we noticed water flooding into our kitchen from the laundry room. The machine was actively gushing water onto the floor. We had to turn off the water supply on the back of it in order to stop the flooding. The entire laundry room was covered in water. We immediately dried the floor, called Home Depot, and opened a claim. We also aired the floor and insured all water was dried/mopped up.

I took video of the flooding, and you can see the time stamp of that compared to our home security footage showing when the installers left, marking the 24 minutes.

Electrolux sent a technician out who stated that the water hose had not been secured tightly, allowing air into the hose line which prevented the valve from closing the flow of water. The technician was unable to find any issue with the machine itself.

I have provided the videos, receipts, and Electrolux's documentation to Sedgwick. They have told me that they need proof of it being an installation error, but won't tell me what I need to provide them to satisfy that request. Again, the only people to touch the machine had been the installers up to the point it was actively flooding, a mere 27 minutes later, and the technician can find no fault in the machine.

Sedgwick has continued to act in bad faith to address this claim, and refused to get on a phone call so that I can get clarity on what they need. I'm happy to work with them to ensure they have proper documentation but they refuse to participate in good faith.

Cigna my current insurance provider is denying my provider claims stating I have another primary policy. This is incorrect. Cigna stated to call AIG. Called AIG said Sedwick is 3rd party administrator. Sedgwick does NOT answer the phone. I need this incorrect info removed by Sedgwick calling Medicare coordination of benefits and removing / closing out a claim/report dated 07/29/2013. I was told by AIG that policy # was [protected]. At the time I worked for either USAirways or American Airlines. There was a merger so I do NOT know which name the company was under at the time. Medicare coordination of benefits # is [protected]. I need this done ASAP/today. I will hold Segwick legally responsible for all unpaid claims resulting from the incorrect info on my current Cigna policy. Debra Stefano.

10308 Glenmeade Rd. Cornelius NC 28031. Phone [protected]. Please send written notification that this has been done. Include date, time, who called Medicare and who they spoke to and then result of the phone call/ notification. Todays date is 2/26/2024

Sedgwich Claim# A24004104

Date of Incident 10/18/2023

Rental Agreement/File#[protected]

Hertz Rental Company Claim #: [protected]

We filed a claim for the damage to the windshield due to a rock or something on the road. Hertz filed a claim for $761.10 for the replacement

Allstate paid $61.10. They would not pay the $200 admin fee Hertz added and I had a $500 deductible on my Comprehensive.

I settled with Hertz for the $500 and they dropped the additional admin fee.

Sedgewick is refusing to pay the $500 deductible claiming my Allstate Insurance should pay it all under my liability coverage. That coverage is the minimum required in Texas and only covers the other party damaged if the accident is my fault. I think most know that. Collision and Comprehensive are addons that we pay for to protect the car we are driving.

They claim Texas requires Alllstate to pay which is wrong. I posted the Texas Department of Insurance information for them to read.

I have a claim with Sedgwick for about $2000 in lost damages. I had 2 professionals look and they agreed with me. So I thought I would have no issues. But Sedgwick has treated me like a criminal! Refuses to let me appeal.

Refuses to help me prove my case to them

And on top of all this -

They never came in person to look at the damages! So u tell me - how can they deny my claim without looking in person?!? While I had 2 professionals at my place?!

They have been rude. And suggested I see a lawyer. How can I? I just list over $2000 in damages. I contacted BBB - they refused to respond to the them. This shows what kind of company this is! And by their reviews - I’m not the only one complaining. This would be a company where I would REFUSE to work at!

unresolved slip and fall 6/6/22 11/23 sopke with someone refered to sedwick claims communications always stop been a year never spoke to no one in department at all no return phone call emails complaints.un resolved slipand fall unprofessional decision with out knowing were i fell and didnt look at camera asking me were i fell when thats the camera job i dispute discission unprofessional make on 6/15/22 splip and fell on bank of america parking lot grass looking over my injury disable not professional. refered 12/25/23 for camera details no response regarding details have called emailed person .making this a neligent complaint.

I Cassandra Smith Had a Unresolved Claim File starting 6/15/22 never were resolved are camera pull of slip and fall 7/16/22 a sign complaint and still unresolved not responding to complaint a online complaint with Board online last 12/23 still unresolved been 1 year with complaint and unresolved on my slip and fall in the parking lot. back in Nov reopening with new complaints that I were told were going to pull camera and refered to a person for details on case nonthing yet months later management claims noth responding I has contas and names spoke with and comlaints conf no.

For more than a year I have been denied, as a matter of right, income from my LTD claim. I am finally at the end of my rope after a new team lead, Gabrielle Sleasman, inferred that I was a fraudster for demanding that payment be deposited into my account. Ms. Sluseman has not only committed an illegal act, but I found out that she has left notes on my account that will deny anyone else from fulfilling my request.

Ms. Sluseman falsely notated that the matter was resolved when it was not because the payment was direct deposited in the account. I would like to note that at no time was there a conversation with this individual; all exchanges came via email only. There was no mention at any time that the direct deposit was not completed but that the deposit was converted to check, complete with the check image. One should assume that once there is a check printed, the deposit has cleared the account.

Ms Sluseman, with the evidence of clearance has chosen to engage in libel by leaving disparaging notes, she has refused repeated accommodation requests and stated that she will no longer respond to emails sent. What is apparent is that this lead seems to equate clearance with cashing of the check. Additionally, she also did not look at a shred of evidence sent as I had asked her to do in writing. She did nothing but check an electronic link for a paper check. The paper check weas due to an account closure and as such, looking for an electronics void, as Ms. Sluseman did, was impractical and impossible since the void MUST be manually done. Ms Sluseman therefore ignored my request to verify that the check was indeed voided as I claimed it was and not cashed. Instead, she did nothing and tried to pass the buck to PNC; solid evidence that she never read PNC's statement that contradicted her assumptions.

She was also told that PNC had placed a stop on the payment of the check due to the amount as I was told that a voided check was needed to release payment. That was done several months before and I have yet to receive the equivalent sum in my account leaving me without check or funds thanks to team leadership. To think that the company issuing LTD would commit the offense of bias is unthinkable. It is also unfair to the work both myself and my case manager did. Ms. Sluseman could simply have initiated conversation for clarity but chose to cease responding, a gross abuse of power from a brand new team lead. With an incurable condition, a potential nightmare of retaliation through defamation

Disability is not an elective and her behavior to cease communications led to an EEOC filing for her blatant code of misconduct, ordering staff to engage in willful discrimination in lieu of conversation. Additionally, falsely claiming resolution by ignoring the facts and checking for electronic transmission with a paper check shows that more training of officers is needed if employees cannot comprehend that the status of an account requires a separate set of procedure. Ms. Sluseman had both the check information and snapshot as well as PNC's verification of a stop placement. The only conclusion that can be reached is the company poor selection of Ms. Sluseman for leadership. In short, the team leader chose the lazy approach and did not want to resolve the matter if she chose to cut communication rather than be exposed as incompetent.

For more than a year, I have been trying to get Sedgwick to reimburse my account after the direct deposit sent was to a closed account. The account was suddenly shut down by PNC without time to switch and sent me a check for the deposit. I sent a copy to Sedgwick and it has been a nightmare! Not at the case level but the team leader. Now they have appointed yet another team leader who has frustratingly refused to help me save for telling me that it was accepted by PNC and not their problem but PNC's

WHAT? All this woman had to do was check the PNC check to see if it was cashed. Obviously if there is the existence of a check, PNC's role is complete. Second, if the check exists, there can be no dispute it was delivered. The dispute is I AM DISABLED. I cannot physically cash the check. The case manage was highly professional, so this is not a bashing issue but a competency one. The leader is another story. Obviously, it was received but because it is a paper check, it can't be cashed as my health has declined and no longer do I go out at all. The RIGHT thing is to validate the check, void it and place the equivalent in my account as a reasonable accommodation. She won't even do THAT. I asked if the check was cleared; her response is that the bank accepted the deposit. I asked her to call PNC; her response was the deposit was accepted. I told her that PNC in writing said there was a stop payment and sent it to her; her answer? Yep! it was accepted. There is no attempt by this new leader to resolve the matter but to state the obvious. She plays the game well buy prompt answers but that is a front. She has done nothing to resolve it though I even sent her federal laws that state my right to prompt payment. It has been a year of this back and forth of if PNC did not void they can do nothing. That is a flat-out lie. There is nothing to void but the check itself which clearly is not the same as electronic. Why they look for electronic void on a paper check is a clear indication that choices for leadership fall short.

At the start of this ordeal I had a life. Now, due to avoidable stress piled on by conduct unbecoming of its leadership and noncompliance with a demand letter, I no longer can do simple tasks or drive. Worse, they are a claims company but yet consistently deny my basic rights for fair and honest treatment. if PNC stated the check is void in WRITING, how is it their responsibility and not the issuer of the check, Sedgwick? I am beyond frustrated as to the negative treatment suffered over such a simple task by poor leadership. It is biased all the way and an obvious and deliberate slight. I have now chosen to go public as all other avenues have failed and a prior incident by another in leadership unethically ended in being dropped. I had to go to the top for reinstatement. Thia time, I at least have a judge confirming there is a disability which offers some defense against it happening again while SSDI application from last May drags on.

It is unbelievable how this has turned out and nullified the efforts of everyone else to that point. These leaders need additional training if they expect a paper check with have an electronic attachment, then boldly send it as acceptance. what she stated as acceptance was also wrong. ACH confirmations are established point to point only and does not guarantee deposit will be completed without an event to interrupt such as hacking or fraud.

Sedgwick denied a denied a claim of mine. And I want to complain. I had 2 different experts hired to look at my damages. Both agreed with me that it was their fault. Yet Sedgwick NEVER had anyone look at my damages. So how can they deny it?

I invited them to look many times. Especially since we have a Sedgwick 3 miles from me! They refused.

I have sent more proof to my claim than they did. I have videos, pictures, receipts and more. They have been beyond rude! Treated me like a criminal! I talked to 3 people there - none of the care! They seem to have no ethics or morals. And who gives them a right to deny a claim? Their statement says they care ! No they don’t. And that statement is fraud. I want an apology from the Naperville Illinois Sedgwick team, my claim opened and pay me my loses. No company should treat a person the way they do. Look at their reviews! I’m not the only one complaining. I even contacted the BBB. They refused to answer back. Which they told me - it does not look good for a business to ignore them. If u can’t help me. Please forward this to someone who can. I know I proved my claim. And they didn’t. I will fight for what is right.

My son was in need of some mental health help. Sept. 21, 2023 I called S.T.D. to report that I needed an absence from work. My son did 2 evaluations on the 21st & ended up going to psych care cuz he wanted to commit suicide. went back to work on Sept. 22nd even though I thought I was approved, because I was told that by Sedgwick representative. I extended with Sedgwick until Sept.27th since I wouldn’t know my son’s situation for a few days at least. I was suspended from my job on Sept. 22nd & told they would let me know when I could return. It wasn’t Oct. 20, 2023 that I received a letter from Sedgwick, the letter dated Oct.18 that their finding was: the certification they received doesn’t support my absence as qualifying for FMLA. I faxed his in patient Dr. twice her side of the paperwork which she never signed or sent back. I received a phone message from my job prior to that stating I couldn’t return to work until the Sedgwick ordeal was resolved. I then received a letter from my employer Oct. 20 stating since I didn’t provide the paperwork from Sedgwick so I was terminated. Fast forward to me trying to collect unemployment & they said I quit my job & didn’t qualify. Around $3,000 that should’ve been mine until I could find other unemployment but because of Sedgwick’s original denial ? my job ended up getting terminated, I was denied unemployment & am currently still looking for work. Claim number: 4A2309NNVJT0001GI. I now have to interview with employers that I quit a job which I didn’t.

First they don't list any phone numbers for you to call. Second their Chat bot is useless. I got hurt due to my employer fault, back in October 2023. I had to pay out of pocket for the ER visit. I was told by Sedgwick rep I would get all my money back. Over 3 months later I get a check from the hospital for less than 30 percent of what I paid. Rep then tells me I have to fight with the hospital to get my money back, hospital claims Sedgwick shorted them. Sedgwick rep never returns phones calls, gives misleading information. Employer at the time is even more useless than the rep. Had to call the technical support line to get another number that eventually led me to the the reps supervisor, no one answers their phones, message on system is very vague and you are not sure if you reached the correct person, their motto is "we care". [censored] they don't care.