SecurTel.us
reviews and complaints

This is a straight scam stay away from this website as soon as you log on within seconds you will be charged $45.95 I never gave any permission to charge me ! Then when I tried to get a refund they just put you on hold for as long as you will sit there waiting for no one to pick up ! They are preying on people who are already under stress and vulnerable because they have a loved one incarcerated! This is a 100% scam ! If you call any of the numbers on Google to try to find out how to put money on someone's phone in jail and you talk to someone who gives you another number do not call it or they will have your money! This is a scam please don't make the same mistake I did these scammers need to be shut down!

I inadvertently signed up without an amount, agreed to help my Son and immediately cancelled because when you sign up there is no amount and then charge you. I immediately cancelled due to wrong website they said would investigate and contact me,they never did, then they continue to harass me to sign up with them, I continue to request refund. Now they refused to refund me. Shame on this scam of a company. DO NOT GO WITH THIS SCAM!

I gotta say, I ain't too keen on SecurTel.us. Seems like a bit of a scam to me. I mean, it just ain't right that they won't give you all your money back if you decide you don't want their service. I reckon they oughta give you the full amount, you know? It just don't seem fair to take someone's money like that.

My experience with SecurTel.us was not good at all. I spent a total of 8 hours trying to get their "special" number to work with securus, but it was all in vain. I even tried to get a refund, but they only gave me back a portion of my money, keeping $15.00 for themselves. The following week, I tried again, but it was another 4 hours of wasted time. Despite sending numerous emails and making countless calls, the number still didn't work. The customer service was terrible, and the company was not helpful at all.

I was really disappointed with my experience with SecurTel.us. I had high hopes for their service, but it turned out to be a complete waste of time and money. The worst part was the customer service. They were not helpful at all, and it was really frustrating trying to get any kind of assistance from them. I would not recommend this company to anyone.

I was trying to put some money on my son's account and I had to sign up with this company called SecurTel.us. I didn't know how much they were going to charge me, so I gave them my credit card information and they took $50 out of my account. But guess what? They NEVER activated my son's account! I was so mad because they said all the fees were on their website, but I couldn't find them anywhere! I tried to email them several times, but they didn't respond right away. Finally, they said I could get a partial refund, but they were going to charge me $14.99 to do it and it would take 3 weeks! Can you believe that? I'm so frustrated because I'm out all this money and I still haven't been able to talk to my son in over 2 weeks!

I gotta say, I had a pretty bad experience with SecurTel.us. They straight up charged my card $45 without even asking me first! And when I tried to get my money back, they just kept giving me the runaround. It's like they were begging me to stay with them or something. But then today, they finally said they'd give me some of my money back, but not all of it. What kind of nonsense is that? They said it was in their terms and conditions, but I never even got a chance to read those! They took my money out of my account before I could even sign anything or see what was going on.

I'm not the only one who's been scammed by these guys either. If you look around, you'll see that there are plenty of other people out there who've had the same thing happen to them. It's not right, especially when times are tough like they are right now. These guys are just taking advantage of people who are already struggling.

Honestly, I think they need to pay up and give everyone their money back. And how is the Better Business Bureau even allowing this to happen? It's just not right. We need to do something about this and make sure they don't keep scamming people like this.

I recently visited the website of SecurTel.us, hoping to find a reliable service for making phone calls. However, I was disappointed to find that they did not have a phone number listed on their website. I searched online for their number, but to no avail. When I tried to contact them, they did not return my calls. This was quite frustrating, as I needed to know more about their plans and the cost of their services.

Eventually, I decided to sign up for their service, hoping that I would be able to get more information about their plans and pricing. However, I was surprised to find that they immediately asked for my credit card information and charged me for a plan that I did not select. The plan cost $45.98, which was quite expensive. I was not happy about this, as I had not authorized this charge.

When I tried to contact them to complain about this, they did not respond to my emails. I was very upset about this, and decided to file a complaint with the Better Business Bureau. I also contacted the local police department to report this fraudulent activity.

I strongly advise anyone who is considering using SecurTel.us to stay away from them. They are not a credible company, and they are only interested in taking your money. They do not provide any useful information about their plans or pricing, and they do not respond to customer complaints.

In addition, they give you a phone number to use for making calls, but I found that this number did not work. Other customers have reported the same problem, so it is clear that this company is not reliable.

Overall, I would not recommend using SecurTel.us for any reason. They are a scam, and they should be avoided at all costs. If you are looking for a reliable phone service, there are many other options available that are much better than this one.

I recently signed up for SecurTel.us with the hope of being able to stay connected with my husband who is currently serving time behind bars. Unfortunately, I have been nothing but frustrated with my experience so far. My husband, who has limited phone access, has been unable to make a call on this account. As such, I am now seeking a refund of my money.

I must say that the website was easy to use and the signup process was simple enough. However, I was hugely disappointed when I realized that the service I had subscribed to was not delivering as promised. It is extremely disheartening to be unable to communicate with my loved one and I feel like I have been let down by SecurTel.us in this regard.

In light of these difficulties, I have reached out to SecurTel.us customer service to request a refund of the money I paid for the service. As an unsatisfied customer, I hope that they will be able to rectify this matter as soon as possible. In my opinion, a service like this must work flawlessly to deliver on the promise of helping people maintain meaningful connections with their loved ones in confinement. As such, I hope that SecurTel.us can address these issues and provide better service in the future.

SecurTel is a communication service provider that offers a unique service that allows you to stay in touch with your loved ones who are incarcerated. From the first glance, the website may appear deceiving to some individuals, particularly due to its pricing plan. For instance, the company offers 88 postcards for $45 with no minutes on the phone. It's important to carefully consider the plan you want to subscribe to because it involves a lot of postcards that may not appeal to everyone's preference.

In terms of customer service, some individuals may have had bad experiences. While it's essential to point out that customer service plays a vital role in the success of any business, it's also essential to acknowledge that businesses may experience difficult periods. While this may be the case, it's essential to exercise caution and report any issues that you may have experienced to ensure that they don't occur in the future.

Overall, SecurTel.us provides an excellent communication service. Their postcard option may not appeal to everyone, but it's worth considering if you're looking for a unique way to communicate with your incarcerated loved ones. Additionally, while there may have been issues with the customer service in the past, it's always important to keep in mind that great service delivery is always a top priority for companies.

I recently attempted to use SecurTel for my communication needs and was sorely disappointed. To start with, I was charged almost $50 before I could even complete my profile. This was certainly unexpected, and I couldn't help but feel a bit taken aback by this process. Not only did I not have the opportunity to experience the product or decide if it was something I wanted to continue using, but I was also charged without any warning or explanation.

To make matters worse, when I contacted their customer service in an attempt to secure a full refund, I was met with resistance and denial. Despite the fact that I had not used any of their services or benefits, nor had I received any value from their platform, they refused to provide me with a full refund. This lack of accountability and transparency only served to further cement my opinion that SecurTel was not a trustworthy or reliable company.

Overall, my experience with SecurTel was a negative one, and I would caution anyone considering using their services to be wary. The business practices I encountered were unethical and unwelcoming, and I would not recommend this platform to anyone. Save yourself time, energy, and money by looking elsewhere for your communication needs.

I recently had a disheartening experience with SecurTel.us (securtel.us). My initial interaction with the company wasn't terrible, as I made use of their telephone services which are geared towards inmates. However, things quickly took a turn for the worse when I was charged a total of $45.00 on my debit card, which they promptly did without delay.

Upon realizing that I had been charged incorrectly and was suitable for a refund, I rightly requested for a refund the very next day. To my utter dismay, SecurTel.us went ahead and charged me again for $14.99 even though they had initially promised to refund me $31.00. To make matters worse, I never received the promised refund from them.

It's heart-wrenching to know that a company that provides an essential service to inmates and their loved ones would engage in such dishonest practices. It is quite clear they didn't honor their word, and they ultimately robbed me of my hard-earned money.

I sincerely hope that others are cautious when doing business with SecurTel.us. Their actions are unscrupulous and cannot be tolerated. As a society, we must call out companies that exhibit such dishonesty, and I implore everyone to do the same.

Recently, I had an unpleasant experience with SecurTel.us. I noticed that they had deducted almost $46 from my account without any valid reason. When I spoke to their customer service, they informed me that the number they charged for is associated with my account. However, I was shocked because I had no idea about the number and never authorized the transaction. Furthermore, when I requested to speak with a manager, they informed me that there was no such person available.

Unfortunately, this left me feeling extremely frustrated and vulnerable. I had to take the step of contacting my bank to report the charge as fraudulent. This is not something anyone wants to experience, and it has certainly affected my trust in SecurTel.us.

In conclusion, I believe that there is a critical need for SecurTel.us to improve their customer service and billing processes. It is critical for companies to be transparent and accountable, and for consumers to have the necessary information to avoid such situations. I am hopeful that this review will bring attention to the challenges I have faced with SecurTel.us and help prevent others from going through similar experiences.

I must say that my experience with SecurTel was nothing short of a nightmare. First, let me start by saying that I was unable to even start setting up my account before they charged my credit card a whopping $4599. I was not happy about this and immediately contacted their customer service department, hoping to get a refund or at least some clarity on the issue.

To my dismay, I was told that $1499 of the charge was non-refundable. I was shocked! They didn't even give me the option to select the payment method I wanted and yet they were now telling me that I would be stuck with the charge. This is not fair, in my opinion.

The worst part is that I don't even trust this company to provide me with good service, now that I have interacted with them. They seem like shady characters who will do anything to make a quick buck, even if it means ripping off unsuspecting customers like me. I am convinced that they are scammers, who have no qualms about running a criminal enterprise.

I would advise anyone out there to steer clear of SecurTel.us. They are not worth your time or money, and the last thing you want is to fall victim to their schemes. Save yourself the trouble and seek out a reputable company that will give you value for your money. These guys are crooks, thieves, and criminals who deserve to be brought to justice.

If you're looking to communicate with a loved one who has been incarcerated, it's important to make sure you're using a legitimate and reliable service. Unfortunately, SecurTel.us is not one of those services. As someone who has unfortunately fallen victim to this website, I cannot stress enough how important it is to avoid using this site.

First and foremost, the website is designed to look like the actual jail securus site. This can be very misleading and cause individuals to mistakenly believe that they are using a legitimate service. However, this is not the case. If you use SecurTel.us instead of the actual securus site, you will not be able to successfully communicate with your loved one. Not only will you fail to achieve your goal, but you will also lose your hard-earned cash as this site is just another way for people to scam you.

To make matters worse, there is no way to contact someone at SecurTel.us for assistance or to voice your complaints, which is something that a legitimate service provider would offer. Instead, you're forced to rely on email communications, which can take days or even weeks to be answered. This can be especially frustrating when you're dealing with a time-sensitive matter such as communicating with an incarcerated loved one.

Overall, I highly recommend that you avoid using SecurTel.us unless you want to end up disappointed and frustrated. There are many reliable and trustworthy communication services that you can use to speak with your incarcerated loved one, and this website is not one of them. Save yourself the trouble, time, and hard-earned money by using a reputable service instead.

My experience with SecurTel.us was unfortunately not a positive one. Initially, I was impressed with their website and believed I had found the perfect service for my needs. However, it turned out to be the wrong website with a similar name that had led me astray. Nevertheless, when I unknowingly signed up for their services, I was charged $45.68, despite never having made any phone calls or purchased anything from their site. As soon as I realized I had made a mistake, I promptly reached out to their customer service team via both email and phone to request a refund.

It was then that I began to encounter some serious issues. Not only did the company refuse to give me a refund, but they were insistent on persuading me to keep their services despite my repeated refusals. Additionally, when I asked for clarification on what exactly I had been charged for, I was given vague answers that left me feeling confused and frustrated. To me, it was clear that this was a scam, and I knew that I needed to take action.

I quickly decided to reach out to the Better Business Bureau (BBB) and file a dispute in order to get my issues resolved. I felt strongly that I deserved a refund for this accidental charge, and I was determined to see it through until the end. To my disbelief, however, I learned that SecurTel.us was actually attempting to charge me even more money for the refund itself, despite clearly being at fault for the entire situation.

All in all, I was incredibly disappointed with my experience with SecurTel.us. It was frustrating to be charged for services I never intended to use, and even more disheartening to face such unhelpful customer service representatives. I would caution others to do their research carefully before signing up for anything on their site, and to beware of similar sounding websites that may mistakenly lead you to something entirely different.

SecurTel.us definitely left a bad taste in my mouth. Truth be told, I was quite disappointed in my experience with this company. It was my mistake to confuse them with the jail phone provider, assuming they were the one and the same. Regrettably, they didn't request any final authorization or even inform me of the charges I was about to incur. You can only imagine my surprise when I realized I was charged $45 without any prior notice or explanation.

As a result, I contacted the support team and requested a refund, explaining my honest mistake. Unfortunately, they seemed unwilling to grant me a total refund and instead insisted on charging me a $14.99 cancellation fee. What's worse is that they didn't even exhibit any form of remorse or show any signs of wanting to help me resolve the issue. Instead, they seemed almost smug about keeping $31 of my hard-earned money.

In my opinion, this type of dishonest business practice cannot go unnoticed. I strongly believe that SecurTel.us should be held accountable by the federal communications commission for their questionable behavior. With all that being said, I would advise anyone to steer clear of SecurTel.us and avoid the unpleasant experience I had to endure. Save yourself from any potential heartache and seek out other, more reliable providers.

Recently, I had the unfortunate experience of using SecurTel.us to add some funds to a friend's account so he could make phone calls from jail. I had zero experience with this type of service before and was completely clueless. My friends recommended SecurTel.us, so I decided to give it a try. After logging in and putting in some money, I realized that my card was immediately charged $45.98, even though there was no warning about it. I figured out that I was on the wrong website through a screenshot from my friend and tried to deactivate my account and get my money back. However, the customer service was terrible and only available through email. They showed no empathy or willingness to help and refused to refund my money.

I strongly believe that SecurTel.us is a scam. They have multiple websites that lead you to different locations and do not have all the United States jails listed on their platform. They do not allow you to choose a jail or a state before signing up and putting in your credit card information. I searched for reviews online and found out that many people had similar experiences and believe that SecurTel.us is just out to get people's money. They charge a considerable amount of money per transaction, and it seems like they are making a lot of profit from it.

Although the website claims to provide a legitimate service, my experience with SecurTel.us was a complete disaster. They do not have good customer service, and their pricing is ridiculous. I'm planning to report them to the Better Business Bureau and write negative reviews wherever I can to warn others not to make the same mistake as me. I recommend that you do extensive research before using any jail phone services to avoid getting scammed like I did. Please stay away from SecurTel.us and find a trustworthy service provider instead.

I recently signed up for SecurTel.us with the hope of being able to stay connected with my husband who is currently serving time behind bars. Unfortunately, I have been nothing but frustrated with my experience so far. My husband, who has limited phone access, has been unable to make a call on this account. As such, I am now seeking a refund of my money.

I must say that the website was easy to use and the signup process was simple enough. However, I was hugely disappointed when I realized that the service I had subscribed to was not delivering as promised. It is extremely disheartening to be unable to communicate with my loved one and I feel like I have been let down by SecurTel.us in this regard.

In light of these difficulties, I have reached out to SecurTel.us customer service to request a refund of the money I paid for the service. As an unsatisfied customer, I hope that they will be able to rectify this matter as soon as possible. In my opinion, a service like this must work flawlessly to deliver on the promise of helping people maintain meaningful connections with their loved ones in confinement. As such, I hope that SecurTel.us can address these issues and provide better service in the future.

So, I tried to use SecurTel.us for my phone needs, but it didn't go so well. My bank declined my card three times when I tried to make a payment. I was pretty frustrated, so I called up their fraud department to see what was going on. They told me that they don't do business with SecurTel.us, which was a huge red flag for me. Needless to say, I won't be using them again. It's a shame, because I was really hoping to find a reliable phone service, but it looks like I'll have to keep searching.

I recently attempted to use SecurTel for my communication needs and was sorely disappointed. To start with, I was charged almost $50 before I could even complete my profile. This was certainly unexpected, and I couldn't help but feel a bit taken aback by this process. Not only did I not have the opportunity to experience the product or decide if it was something I wanted to continue using, but I was also charged without any warning or explanation.

To make matters worse, when I contacted their customer service in an attempt to secure a full refund, I was met with resistance and denial. Despite the fact that I had not used any of their services or benefits, nor had I received any value from their platform, they refused to provide me with a full refund. This lack of accountability and transparency only served to further cement my opinion that SecurTel was not a trustworthy or reliable company.

Overall, my experience with SecurTel was a negative one, and I would caution anyone considering using their services to be wary. The business practices I encountered were unethical and unwelcoming, and I would not recommend this platform to anyone. Save yourself time, energy, and money by looking elsewhere for your communication needs.

SecurTel.us is a company that I recently used to make phone calls from jail. I was not impressed with their service at all. First of all, they didn't tell me how much they were going to charge me for their services. I was shocked when I saw that they had charged me $45! That's a lot of money for just a few phone calls.

To make matters worse, when I tried to use their service at a different jail site, it didn't work. They claim that you can use their service at any jail site, but that is a lie. I was very disappointed because I had already paid them so much money.

When I contacted their customer service, they were not very helpful. They only refunded me $30, which is not even close to what I paid them. I felt like they were trying to cheat me out of my money.

Overall, I would not recommend using SecurTel.us. They are not transparent about their charges and their service doesn't work at all jail sites. If you want to make phone calls from jail, I suggest finding a different company to use.

I recently had a disheartening experience with SecurTel.us (securtel.us). My initial interaction with the company wasn't terrible, as I made use of their telephone services which are geared towards inmates. However, things quickly took a turn for the worse when I was charged a total of $45.00 on my debit card, which they promptly did without delay.

Upon realizing that I had been charged incorrectly and was suitable for a refund, I rightly requested for a refund the very next day. To my utter dismay, SecurTel.us went ahead and charged me again for $14.99 even though they had initially promised to refund me $31.00. To make matters worse, I never received the promised refund from them.

It's heart-wrenching to know that a company that provides an essential service to inmates and their loved ones would engage in such dishonest practices. It is quite clear they didn't honor their word, and they ultimately robbed me of my hard-earned money.

I sincerely hope that others are cautious when doing business with SecurTel.us. Their actions are unscrupulous and cannot be tolerated. As a society, we must call out companies that exhibit such dishonesty, and I implore everyone to do the same.

Recently, I had an unpleasant experience with SecurTel.us. I noticed that they had deducted almost $46 from my account without any valid reason. When I spoke to their customer service, they informed me that the number they charged for is associated with my account. However, I was shocked because I had no idea about the number and never authorized the transaction. Furthermore, when I requested to speak with a manager, they informed me that there was no such person available.

Unfortunately, this left me feeling extremely frustrated and vulnerable. I had to take the step of contacting my bank to report the charge as fraudulent. This is not something anyone wants to experience, and it has certainly affected my trust in SecurTel.us.

In conclusion, I believe that there is a critical need for SecurTel.us to improve their customer service and billing processes. It is critical for companies to be transparent and accountable, and for consumers to have the necessary information to avoid such situations. I am hopeful that this review will bring attention to the challenges I have faced with SecurTel.us and help prevent others from going through similar experiences.