SD Bullion inc. review: Sent my order to my former address.

Yes on 4-27-22 I purchased some silver bullion and some silver Kennedy Half Dollars. When I made my order I changed my address and billing address on their website. Reason being I moved in September 2021 from NC to SC. When they sent me a confirmation of the order I didn’t pay much attention to the address because I changed it on their website, so I assumed 1- if it was ordered under the wrong address, my credit card co. Would not approve the order. Well I got a notice that my order was delivered on 5-4-2022 with no signature required, but they said the package was insured. I contacted SDBullion Customer Service and talked to Lane In the shipping dept. he was very rude and said it was to bad, but I ordered it under my old address. I asked for a manager, he stated to me one was not available and said he will not do anything about the order, he said it was my fault. Well I called back and asked for a manager from the sales department. They gave me to Rachel, again she refused to help me with my order. We went back and forth, I told her that my address was changed during my order. She continued to blame the situation on me, and said that Credit Card companies approve orders all the time with the wrong billing address. And she said there was nothing she would do, I got a little upset about them not helping me with the situation. So she said if I’m going to be upset and mad that they billed my order to my old address and credit card old address and raise my voice she will have to terminate the call. Well needless to say I’m out my order of $884.58 with no chance of recovering my money back. I don’t know how they can say it’s all my fault when I changed my address on their website at the time of order.