Scribd
reviews and complaints

Today, November 30, 2022, I looked at my checking account and noticed a payment I didn't recognize. A $10.69 USD charge from "Scribd Inc [protected] CA" on Nov. 20th, 2022.

I went through my billing statements, and I have been billed monthly starting May 20th 2022 for a total of 6 charges. This adds up to $64.14 CAD.

I never subscribed to this service. I checked all my regular email addresses and I have never received any mail from them. Before today I had never even heard of Scribd.

The only way to get some attention from your company was to say I would take this month's charges off which was $10.69 and they said they would give back $9.99.

I want a full refund of all charges.

I can provide statements for every affected month. I would contact Scribd directly, but I their Contact Us page did not take my questions.

I requested to cancel my subscription 3 months ago, and then realized I kept being charged this whole time.

When trying to cancel again, I found the website (only place to unsubscribe from) not working at all, which has stayed so for the past two weeks.

So now I have the fourth unwanted payment coming in, and apparently o don't have any other way to avoid it other than brute bank force, which is absolutely ridiculous...

I tried to write a mail to the customer support (which they did NOT make easy to find contacts for), now i'm curious to see if I'm still going to keep being charged.

P.s. It didn't take long to find many complaints online from people having the same issues, so it seems just like this is the company's way of operating.

Scribd has to have one of the worst customer support experiences out there. For over a year I have been requesting a solve to a problem regarding their free perks (In this case a complimentary Curiosity Stream subscription I've still yet to gain access to). I am unable to change our profile name, account password, or any other details including not having my childs profile public because it wants an email verification. When we follow through as prompted it enters this infuriating loop of verifications and never actually allows changes to be made. I There are consistent issues with being unable to gain access to and or change account information and absolutely no helpful customer service agents. They say no problem just do x, y, z but it never actually works. I am appalled, frustrated and thinking it's time to switch to a different audiobook platform who actually care about their customers.

I never signed up for this service - I don’t even know what it is they do. I don’t know how they got my credit card and I’ve never received anything from them. I have statements to verify this. I can’t login because I never signed up to begin with, so how exactly can I cancel? I think I should get a refund since I’ve paid for many months now. Super unhappy about this and fully intend to tell people this company acquires credit card numbers without authorization and begins charging people without their knowledge.

I recently noticed a charge on my bank account. When looking into it, I found out your company is charging me. This is really unacceptable.

Although I have an account, I never subscribed to the free trial plan or other.

Checking my Scribd account, there is no information about the payment method. How did you get my credit card information? This is really unethical practice.

Please resolve the issue right away.

I recently noticed a reoccurring charge on my bank account that went unnoticed for just shy of a year. When looking into it gas come to my attention that although my membership was cancelled after the trial this company has been charging my account.. sometimes 2-3x month- totaling $257.74 in unauthorized fraudulent charges! BAD BUSINESS at its finest! I will be persistently perusing a complete refund and continue to report them until resolved to full satisfaction!

I signed up for a free trial plan in August and cancelled it only a week or so after signing up. Now I have charges on my credit card and when I went back to my account on Scribd, it shows an active plan. When trying to cancel once again, I see the dark web pattern in use here. After selecting to cancel your plan, it sends you to a page where it says how many days left you have on your plan and then shows rows of content on the site.

Many are mislead to believe that their account had been, indeed, cancelled and the number of days being an indicator of how many days were left in their plan before the plan is officially cancelled. Yet, unfortunately, to actually cancel the service, you must scroll past all of this to the bottom of the page to keep finding the cancellation buttons. I literally work in tech and missed this. This is a highly unethical business practice. Please refund my money immediately!

I am not happy with what i experience from the company. Supposed to get trial only. But, unknowingly it deducted my account for 1 year already. Good thing i enrolled to online banking and was able to see my history and find out about unauthorized subscription of Scribd. Already done my part in changing the number my Card but recently it did again. Please resolve the issue right away or i will sue.

This is to inform that scribd has charged their membership fee from me even after I have cancelled their membership. This is so unfair since they have charged from me for about six consecutive months without my consent. I recognised this only after checking my bank account. Please look into this matter and please take some actions to refund the while amount that has been charged from me if I haven't taken any advantage of it. 54$ has been charged in full. This is a very huge amount when it comes to my country currency and a great loss to me. Please do something to payback the amount that you all have charged from me. I would be so grateful for you all if you all could refund the total payment.

I am being charged 23 Ron every month, I don't know what is being charged from my credit card. I don't remember subscribing to anything, please stop charging me immediately. 23 Ron is being charged for almost a year. I am asking for full refund, I am going to the bank to stop payment if I don't get any answer from you. I tried calling and nothing can be done.

Today 6 august, 2022 was the last payment I want it stopped this! I am not using and even in my account is not any card mentioned

I don't know what product I am paying. Please help

Dear Sirs,

Your company has been charging my debit card with Standard Chartered. Please. Please note that I never subscribed to any of Scribd services, was never registered with your company. These your charges were un-authorized.

They never sent notification of my free trial period about to end. When I tried to login to end my subscription — I could not get in. Scribd support never replies to emails for support. When they billed my PayPal account, I was furious. I started a dispute with the charge at PayPal. PayPal denied my dispute after whatever Scribd told them. Scribd never answered any of many emails about this. I DO NOT RECOMMEND THIS COMPANY! Thankfully, I was able to end my subscription via PayPal. You have been warned.

I requested for this subscription to be cancelled shortly after the trial period but can see that I have been charged every month for over 15months from my credit card! You can see through my downloads and activity I do not use this platform. I have tried to contact scribd but seems impossible to be able to receive any customer service...

Please ensure this is investigated and I am refunded back these monies.

I am being charged $10.81 every month, I don't know what is being charged from my credit card. I don't remember subscribing to anything, please stop charging me immediately. $10.81 is being charged for almost a year, this adds up and it's some kind of books, I don't even read. I am asking for full refund, I am going to the bank to stop payment if I don't get any answer from you. I tried calling and nothing can be done.

July 18, 2022 was the last payment I went back to several others June 18, 2022 , it might go as far as 6 months, but I want it stopped before it goes to a year .

I don't know what product I am paying. Please help

I have canceled my subscription but I am still being charged. The last charge was made on 17.07.2022. I didn't receive an email with the order number, this is also not the first time this has happened. This also happened when I paused my membership in September 2021.

I don't have an email from you with the receipt confirmation of any kind, just a charge to my account. I have also checked my other accounts and emails, and I don't have any active subscriptions on any of them. The same goes for my google pay.

The following has happened on several occasions between November 2021 and February 2022 when my subscription was paused. I only got the receipts for the charges made through my Paypal account, but not through my debit card account. This is basically theft.

I have also filed a ticket through the help center. The email which was connected to the subscription [protected]@gmail.com

Four months ago I registered and subscribed to scribd for a free trial, I read four free documents and canceled my subscription after 22 days. Today (24.6.2022. EU)  my bank called me and said that your company from the USA has unauthorisedly charged me a sum of 65,32 kunas or 8,99 USD, I was in complete shock to find out that this was not the first time but the fourth. The bank sent me via mobile app the charges as you can see in the photo. I went on my page and saw that the subscription was not cancelled but, I canceled it four months ago, I canceled it again today, refreshed the page, logged out, and it is still not cancelled. I waited for a few hours and it finally cancelled. It is not my fault, it is your system unfortunately. I request a full refund, I am a student and I truly want to use your services again next year but I am mortified by the fact that you charged me without any notice.

My ticket is #4138322

I am logged under the e mail [protected]@gmail.com

Hi

My name is Sarafina and you are still taking money out of my account after i cancel the subscription.

Please can you obtain from taking any money from account,

Register email address is [protected]@gmail.com.

I EVEN CHECKED TO MAKE SURE I AM NOT A MEMBER. PLEASE STOP.

On 9th June 2022, the amount deducted from my account of Rs.352.82

VIN/Scribd inc/[protected]/[protected]

gowda.[protected]@gmail.com

To Whom It May Concern:

I'm complaining in regards to unauthorized credit card charge. I canceled my Scribd subscription when I was notified 8 days ago (06/01/22) that I will be charged after my free trial, yet yesterday (06/08/22)somehow I'm notified that I'm charged, and it was even $10.79! I clearly remember clicking on "Cancel subscription" and after that in app appeared a message that I still have 7 days of my free trial left. Today when I saw receipt I canceled it again and just now unsubscription is confirmed to me by mail. I didn't get this confirmation last time, but I didn't know that I'm supposed to, I canceled it at app so I thought I won't be charged! This made me feel deceived and frustrated. Mail which I was registered with is [protected]@gmail.com and my username was jelena6arnautovi6, order number [protected].

My request ref. no: #4095546

I cannot access to my account for the cancellation of the purchase. The screen stay the same after I put in my details to the system as requested. I have been trying to reset the password but no email from the Scribd have been received for resetting so far.

I have been paying money for the service I have not used since I opened it couple months ago. I sought help and your staff replied me in the email that they cannot locate my account associated with my email. It's ridiculous that the Scribd took money again from my bank account yesterday.

I have sent 4 emails day by day to [protected]@scribd.com for help. However, it is no longer reply from the Scribd since the first one. Therefore, I decided to make complaint to see if there is anyone who would help.