San Jose Mercury News / Bay Area News Group review: Home delivery of the San Jose Mercury News

I am extremely disappointed in the subscription service to the San Jose Mercury News. Since March 1, I have not been receiving the paper. I am a long time subscriber and this is the first time that the paper has not been delivered to my home for an extended period of time. I call each day to schedule a redelivery and the automated machine states it has notified my carrier and scheduled a redelivery. A redelivery has not happened. Since my subscription is paid through April 2023, I expect better customer service than this. It is the District Manager to ensure that newspapers get delivered and have a reliable alternative to delivering a replacement.

I also did not get the Special Edition released on March 5, 2023 that comes with my subscription. I expect a full refund of my subscription through April 2023, including the cost of the Special Edition for which I paid for in my subscription. I also expect a response from the editor of the San Jose Mercury News as to why my paper is not being delivered and if there is even service coverage in my area.