Safeway
reviews and complaints

On August, 23, 2021 at 5:00 PM I went to the Safeway in Lakewood, WA. Store # 1645. Located 10223 Gravelly Lake Drive SW, Lakewood, WA 98499.
There were many other shoppers not wearing masks. When I asked the manager on duty about this, he did not know the meaning of a Mandate. He also told me that his store would not do anything until his high ups told him what to.

I would love to buy your cookies that you make in store but you put them in those awful plastic clam shell containers.
I really want to stop adding to the plastic in our environment.. A paper bag is fine, or something I can compost. Please find a solution to this issue.
There are other area in store that have too much Plastic. All of your baked goods could be in paper bags with a display of what's in them. Really, this is an easy solution.

When I bought the gift card and try to redeem it. It told me that it was redeem on another account

On 08/14/21 my wife and I were driving SW on Hwy. 18 Tiger Pass in Washington State), when we were passed by a Safeway delivery truck. When the truck passed us, we noticed the driver was older than we expected (had gray mustache). Within minutes of following the truck, we noticed the truck weaving in and out of it's lane, at one point coming very close to striking the concrete center barrier. I don't know what was wrong with the driver (drunk, sleepy, on cell phone?), but his driving was very unsafe (see attached video).
The truck had an Illinois license plate (437019D).

Haven't complain since Thursday when no baskets, 1 checker, took 20 minutes in line and rude checker -, refer to other emails Today Saturday - no carts no more checkers I am 84 years old and will have to drive 30miles to shop.
Dad that u can't accommodate your customers

The new app design is absolutely horrible. It takes so much more time to scroll through all the products and is a major pain in the butt. As always, there is still no 'check all' so I don't have to spend 30 minutes tapping every product individually. What a waste of my time. I'd rather shop at a different store than endure the mind-numbing, time-wasting app

I am disgusted with the changes in Just 4 U. Before, I could pull up my choices and see the expiration dates. Now, I cannot do that but have to open each item individually.

I have gone to this Safeway for decades, and every year it gets worse. You no longer have Items I want, so I go to Walmart. If this tech nonsense goes on, I will not be going to Safeway anymore. When something is new and improved, it might be new but is never improved.

My motto: "If it ain't broke, don't fix it".

Upset in Santa Clara

I was at the local Safeway today getting groceries when 3 times I encounter someone with bad attitude. First it was the guy in produce, I asked if he had any green grapes that were on ad and in a crappy attitude he says "I can't get them"! Then when I was done shopping I told the curiosity clerk I had my own bags he proceeded to bag my groceries in a plastic bag!. Then I get home only to find I was over charged for three grocery items. This is the third week in a round this has happened, I will NO longer be shopping at Safeway, at least in this town. The total overcharges was over $6 which is a lot when your a senior on a limited income.

I have week after week gone to the Hood River Safeway. I have gone for Deli specials and for each week I GET A RAINCHECK. I have complained to the manager time after time. This has gone on for weeks and for the same thing in the Deli. I am constantly given excuses. I have gotten NO results for week after week. It was a plan to use for dinner so I have started going out rather than even try. I have seen others with the same problem.

I hope you can resolve this for customers in the future. As for me I have actually given up and my business is gone.

The produce has gone down so much that it ALL has mold on it. The summer fruit is mushy, moldy and just inedible. We spend on average over $300.00 per week and have FINALLY decided to go to another store. No more of our hard earned money. You discontinue items without notice, including products that sell. You keep [censored] that doesn't sell and just get more of the crap in that sits on shelves. Your prices go up and your quality goes down. Items that are for summer such as Pam For Grilling you can not get anymore even though it is BBQ season. When you ask them to order it, they don't. I guess you are more into money than your customers, What a shame.

Lost customer for life
Naomi Kalvin

They never answer their phone calls, never return calls and when I choose the option for them to call my doctor for a refill, they never call my doctor, ever. When I go in there, it's not busy, no line or people. Just someone staring at the computer. It takes them 10 minutes to acknowledge that you are there. I'm taking my business elsewhere and people should consider doing the same.

Of the last 7 of these milk cartons I purchased, 4 leaked. Not a lot but enough to make a mess in the refrigerator. In one case the whole spout popped off when I pulled the ring .

The cartons appeared to be leaking from the seams in the bottom of the carton.

I don't know if this is a large problem, but I don't think it needs a whole 350 characters to be taken seriously. Oh my gosh, I did take over 350 characters so I will expect the problem to be taken care of.