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Rock Auto is horrible. Absolutely horrible!
I have ordered three headlights from Rock Auto, the first two were not assembled correctly so I had to pay their ridiculous fee to ship it back roughly $90.00 (not my fault for your faulty product) I want to be refunded.
So I ordered another light and upgraded by roughly an additional $400.00 To hopefully ensure the product would not be faulty/improperly put together. I received the third headlight today September 13,2023 and it’s missing all the electrical, it’s only a shell, all this for over a $1000!
This was not in the description.
The description and the picture clearly stated a fully assembled headlight assembly with adaptive control, why would the first two you sent have all the parts but the third one at $400 more doesn't?!
Rock Auto clearly sent the wrong product and are expecting me to pay roughly $90 (again) to ship it back to them.
Their service attendant said it was my fault!
My fault? Unbelievable, disgusting in every sense of the term.
They owe me close to $180 in shipping costs.
Desired outcome: I want them to refund the first shipping I had to pay for a faulty product and want them to send me a return label for the third product that is missing major parts for operation.
