RIU Hotels & Resorts review: Customer service

One week between 13th -20th October 2023, All Inclusive, Riu Bravo, Majorca. No one to take luggage to room or when we left. It was not offered, told to do it ourselves, we are both in our 70's. Room located in other building, long walk dragging our cases. Although access to Wifi was printed on our paper work, it was not explained to us. Service in dining room, only once did Maitre D, show us to a table, otherwise it was a shamble, find it yourself. Waiter service much to be desired, when wanting to order a drink or do it yourself. No coffee making facility in room or water and drinks in fridge. So we had to carry water bottles to our room. We have for many, many years always used Riu hotels and have found them to be over and above for customer service. A manager is always available, but on this occasion, no one. The pillows were awful, had to ask for others. There was a leak in the shower room, but was sorted once reported to reception. This one however, was the worst ever. Really spoilt our holiday. However, the cleanliness of our room was very good.