Shipt reviews and complaints

Inability to contact customer service, no receipt of delivery after purchase of items. Order #XXXXXXXX. Placed on March 30. I purchased a month to month membership of $14.00, and was able to select a delivery for Wednesday, 04/01 scheduled to arrive 8am to 1pm. The application states items will be left at the door and it is now 9:23pm and I have not received my items. Poor communication. Also, in purchasing a membership when I wanted to create a 2nd delivery for dire need items, there were no slots available, this is not indicated under the terms and conditions. How can one purchase a membership and not be provided the service provided under the terms and conditions. I purchased a membership seeing I was able to purchase (X) XXX CT of Clorox disinfecting Wipes and (2) 2 PK;75 CT Clorox Disinfecting Wipes total of 3 items. Under the terms and conditions "Substitution" it states "Such substitute items may differ from the item originally selected with respect to brand, quality or price. it does not mention quantity of an item" With this, if the 3 items were not available, and a subsitute was available i should receive the same quantity originally purchased. The shopper advised both items were not available, there was a substitution for Clorox Disinfecting Mop Wipes 24 CT, and a limit of one per customer. Why is "SHIPT" allowing customers to order (2) of such an item but in the store only (1) item allowed per customer. There is a lack of customer service as wait times on a phone are over an hour with no response, "chat" ability is 40 minutes with the frequent disconnections. As a paying member, where is the customer service and where is the service? I believe this company lures customers in through false advertising having customers purchase items online thinking they are able to purchase DIRE need items i.e. Clorox, Lysol, Tylenol etc., when there is a high percentage the customer will get a substitution, and not the same quantity .

The *** online (through target.com) delivery service (which uses Shipt through target.com) delivered only part of my order, and the order comprising perishables were all spoiled upon arrival, due to their arriving past 2 hours from the start of the shopping at about 7:59 p.m. My order wasn't delivered until close to 10:15 to 10:30 p.m. Furthermore, there were damaged non-perishables as well. And upon unpacking, I discovered that a substantial amount of items were missing from my order. Because the delivery person was late, I decided to wait downstairs in the apartment lobby to help her. But a man showed up at first, and she showed up afterward - not with my complete order. The man brought up the bulk of the items, and I had to show him where my apartment was. It is my understanding that Shipt shoppers through *** are not supposed to have anyone else with them. Additionally, I texted about 1.5 hours prior to their delivering my order about my concerns that the items were already out for 1.5 hours, and they delivered my items about 2.5 hours after they started first shopping for my order. The lady assured me that the items were placed in the freezer. But upon examination, the pizza was all sideways and both pizzas plus the other frozen items, including the ice cream, had very soft outsides and some were melting or perspiring - signs that they've been out for too long. My other perishable items (the cheese and bacon) looked sticky and like they were thawing. The two cookies were crushed, and one of the four cans of caffeine-free Diet Coke were damaged. The two pizzas were damaged, as was some of the frozen items, as the pizza boxes and one of the other frozen items were bulky and not flat, since they were delivered on their side instead of flat. The missing items include 3 Downy, 4 Olay, and 2 of the 2L caffeine-free Diet Coke. I waited from 10:45 p.m. to about 12:30 a.m. for my missing items. I called police after that. Order #:

Hello, i am writing a formal complaint against the company Shipt. As i seen there has been many complaints such as mine sent to said company so i don't feel bad writing this,I purchased some items off the app on Feb 06, 2022. The shopper didn't drop off said items to rightful place and ended up dropping them off at the wrong house, i have made large amounts of contact to both [protected]@payment and their support chat to get nothing helpful back from them, all i want is a refund and i will be good to go.If the company sees it the shipt order id is:XXXXXXXXX. I don't enjoy the company ignoring my problem, like i am nothing to them. I want to bring up the fact that in their terms and condition it says, "The risk of loss and title for items purchased by you through our services passes to you upon our delivery of the items to you. Replacement of products or credits to your account for shipped merchandise claimed by you as not received are subject to our investigation. After our investigation, we may credit your account in our sole discretion." so that means they have to credit you for lost items. "In the event that you are dissatisfied with services received by you through your use of the Site, you may be eligible for a credit or a refund. The circumstances under which credits or refunds may be provided are discussed more fully on *** Please be aware that a credit or refund will not be applied to your account without you first reaching out to Shipt and describing the issue with detail. The decision to provide a refund is solely within the discretion of Shipt. Nothing herein establishes any obligation on the part of Shipt to offer a credit or refund to you. Any acceptance by you of a credit or refund offered by Shipt constitutes a full release, waiver and discharge of any claim you may have against Shipt, Shipt's parent company or affiliates, or their directors, officers, employees, or agents, that arises from or relates to the incident giving"

I ordered same day shipt services yesterday with target. It was the worst experience I've ever had with them before! Upon ordering and waiting until my selected time (8-9pm) to come, I felt something was wrong. I will always get a text from the shipt shopper when they arrive at the store and begin shopping, this order I did not but didn't think too much into it at first. When it started getting closer to 9pm I was a little concerned I have not heard at all from the shopper so I log on to my *** account to see if they have any information. After logging in I see ALL of the items in my order marked canceled and below that it shows "on the way" items that I never wanted to purchase. The shopper decided to cancel all the items in my order and replace them with personal items for themselves! 8.45 came and I knew I wasn't getting my delivery so I called *** to see what was happening, even they were baffled by the incident. I got charged over $*** (which on the receipt shows 2 separate charges were done at target) I am not even sure how they allow that to happen! *** said they would give me a refund and they called shipt for the shopper to be flagged.. I still did not get the answers I was looking for so I called shipt to find out more information. Needless to say they did not give me anything. I waited on hold to speak with a "supervisor" only to give me a lousy email address to contact. How can they let things like this happen. Are no background checks/due diligence done before allowing someone to be shopper. I still see part of the false order pending and seems I will not get my money back for it. I would like to know what repercussions shipt has in place for employees of theirs who is practically committing fraud and theft! I will even look into taking legal action if none of their own is taken. This is absolutely unacceptable. They literally have thieves on payroll and something needs to be done. Now I worry this horrible human being has my home address!

Shipt shopper went Rouge and bought items I did not authorize and was way above the 25 percent allotment. Order number XXXXXXXXXXXXX was submitted for a Shipt shopper through Targets website in 08/24 to be delivered between 7 pm and 8 pm on 08/24. It was requested to be shopped through ***, CT Target store. The Shipt shopper did not go to that Target. No one knows what Target she went to. She was to purchase a $59 Duvet and chose to randomly buy a $139 comforter. I have no authority to by anything but the duvet. What was to be under $100 order is now a pending $180 order. I cannot return it because it shows it wasn't purchased and Target said they cannot accept it because their is no receipt and they have no knowledge of where it was bought. As well, it is a comforter that the Shipt shopper pulled out of the package and left on my front porch with no receipt or tag. Shipt who I've been on the phone with for 3 days and now spoke with a manager said "it isn't Shipt's problem". I have been told Shipt takes no responsibility for their shoppers for goods purchased through stores that didn't originate through Shipt. I'm being told by Target they cannot do anything and by Shipt they cannot do anything. I do not accept that answer. I want the $139 refunded back to my card. I just lost my home to a fire and have been trying to by little inexpensive things to make my temporary place feel like a home until our home is rebuilt. I cannot afford this type of charge nor would I EVER authorize to buy a $139 comforter from Target when I have to replace a pottery barn Duvet. This was to be a little inexpensive duvet so I could feel a little comfort until my items are replaced and then I could use it for a guest bed. I have no place for a comforter in my home. I am happy to have a Shipt shopper pick this back up and return it to where ever the shopper bought it or someone can take it and donate it. However I am not going to pay for an item I did not authorize to be bought with my money.

I just want my full refund and my trial canceled! I was charged a day earlier than expected for their $99 yearly fee. I contacted back the same day I was charged and they agreed to cancel and refund me, said it would be 5-7 business days. That came and went and I got nothing. I even got an email confirmation from a Caroline and said it would be taken care of. I replied to her and in the meantime contacted their online chat. Went round and round with the guy and he told me that it was Target that needed to refund me, not them, even though in my first interaction I was told I'd be refunded. So I contacted Target and they told me Shipt was the one to refund me. At this point, I got a response back form Caroline and she told me she's contacted Target and they will refund me. After a few days, I see the refund, but instead of the full $99, they prorated it to approx. $90 which was NOT what we agreed to. I contacted Caroline back and she informed me that because it's been some time in between now and when it was charged, they've prorated the refund. That is completely unacceptable as I contacted them the day of the charge, was told I'd get a refund and got nothing until the prorated refund. I never used their service outside of the one time during the free trial. I'm still waiting to hear back about the refund. On top of that, I forgot to mention, Caroline offered to extend my trial by 2 months for my inconvenience to give me a chance to use the service. I agreed as I figured OK, they're trying to make it right. April 5 was the last time I heard back asking if she wanted me to reach back out to Target to get the remaining refund. I confirmed and have not heard back. In that same email, I requested to have my trial canceled as I didn't want the same thing to happen again if they decide to charge me another $99 for something I'm not using. To add salt to the wound, today, April 22, I called Shipt's customer service, line, was on hold for over 2 hours and the call disconnected. I've called back and have now been on hold for 51 minutes and counting. Hopefully someone answers so I can get this thing canceled and be done with this company for good.

Shipt charged me more for the items I received -- shopper paid lower price as shown the store receipt. Shipt also does not honor delivery times. Problem 1: I was charged a higher price for the items by Shipt than what my shopper paid for it in the store. I purchased items that were shown as discounted on Winn-Dixie, and some that were not discounted. Several items were actually billed at a higher price when I received the final bill from Shipt. Shopper told me they could not provide me with the store receipt, but let me take a picture. When I compared the items, it was clear that the Shipt receipt had items marked up from the price paid for in the store and on the recipt. Shipt would not refund me the difference. They said they do this as standard practice, but I was misled thinking that the price I saw when I shopped, would be the price that I would end up paying. Shipt says they markup prices about $5 for every $35 spent. I only found out about this after I complained twice to their support. Problem 2: When I placed my order, I was able to pick "available" windows to recive the delivery. I signed up for 2-3pm, and I received a response asking if I would like the delivery as early as 11am. At about 1:50pm, I was then told my deliver was cancelled, but they automatically signed me up for delivery from 3-4pm. At 2:50pm, I received another message indicating delivery 4-5pm. This happened 3-4 more times until my delivery was finally delivered between 10-11pm. I had wasted the whole day waiting for the delivery because Shipt couldn't tell me that my order would not be delivered until 10-11pm. I will not be using Shipt again. They offered me a $10 credit towards my next order, and I asked for a refund to my account instead of the difference. They did not refund me. I ended up paying $10 for shipping, $20 to the shopper, who was very nice, and another $25 in unexpected markup charges on an order showed $158 on the recipt. So instead of going to the store at 9am when I placed my order and paying $158, I ended up waiting for my order until almost 11pm and ended up paying $55, a total of $213. This may have been one of the most frustrating online purchases I have ever made. It could have been avoided if Shipt had warned me about fees and potential delays.

ON 5/21 I ORDERED VIA TARGET.COM GROCERIES THROUGH SHIPT DELIVERY. I NEVER RECVD. MY GROCERIES & WAS CHARGED & NEVER REFUNDED ON 5/21 I PLACED AN ONLINE ORDER THROUGH TARGET.COM FOR SHIPT DELIVERY. FOUR HOURS PASSED AND I DIDNT GET MY GROCERIES AND SO I CALLED TARGET THEY INFORMED ME I HAD TO CONTACT SHIPT DIRECTLY BECAUSE THEY DIDNT HAVE ACCESS. I CALLED SHIPT THE REP. I SPOKE TO INFORMED ME I HAD TO CALL TARGET DIRECTLY BECAUSE THE ORDER WAS PLACED THROUGH THEM DIRECTLY & FOR FUTURE REFERENCE TO PLACE ORDER DIRECTLY THROUGH SHIPT SO THIS DIDNT HAPPEN AGAIN. THAT SOUNDED WEIRD BECAUSE I THOUGHT TARGET OWNED SHIPT AND WHEN YOU CALL SHIPT IT GIVES YOU AN OPTION TO PRESS FOR TARGET ORDERS. BUT REGARDLESS THE LADY TOLD ME NOT TO WORRY SHE WOULD PERSONALLY SPEAK TO TARGET TO MAKE SURE I GOT MY REFUND FOR GROCERIES I NEVER RECEIVED. BEING I NEVER GOT THE REFUND JUST LAST WEEK I CHATTED ONLINE WITH TARGET SINCE THE WAIT TIMES ARE OVER AN HOUR WAIT TIME. THE MAN I CHATTED WITH LOOKED INTO IT AND STATED I WOULD BE REFUNDED AND HE APOLOGIZED WITH A $5 GIFT CARD HE LATER EMAILED ME. STILL NO REFUND AS PER THE MAN ABOUT 48 HOURS I WOULD HAVE IT. I GAVE HIM PLENTY OF TIME AND TODAY 6/2 I CALLED MY LOCAL TARGET STORE THEY TOLD ME THEY DIDNT HAVE ACCESS TO ONLINE ORDERS SO I CALLED TARGET.COM OVER AN HOUR WAIT PER USUAL AND SO I STARTED A CHAT WITH A LADY BY THE NAME OF RILEY WHO STATED SHE DIDNT HAVE ACCESS TO THIS AND I WOULD HAVE TO CONTACT SHIPT DIRECTLY. AT THIS POINT I AM BEYOND FRUSTRATED BECAUSE LAST WEEK I CHATTED WITH ANOTHER REP. FROM HER SAME DEPT. WHO LOOKED INTO MY ORDER GRANTED ME $5 GIFT CARD AND EXPLAINED I WOULD HAVE MY REFUND SO SOMEONE IS OBVIOUSLY LYING, DOESNT WANT TO WORK & OBVIOUSLY IT'S NOT THEIR MONEY SO THEY DONT CARE TO HELP! I PROCEEDED TO THEN CALL SHIPT DIRECTLY PER HER INSTRUCTIONS AND THE MAN WHO ANSWERED TOLD ME IT HAD TO BE DIRECLTY WITH TARGET BUT HE WOULD LOOK INTO BECAUSE PER THE SYSTEM IT SHOWS TWO REPORTS HAD BEEN TURNED IN FOR THE REFUND BUT TARGET STILL HAD NOT GIVEN IT. HE ASKED TO PLACE ME ON A "BRIEF" HOLD AND NEVER CAME BACK INSTEAD I THEN HEAR THE AUTOMATED TARGET VOICE WITH A WAIT TIME OF OVER AN HOUR! SO THAT WAS SOME HELP! MEANWHILE, AS A CONSUMER I AM UPSET, THE WORK ETHICS ARE HORRIFYING AND NO ONE WANTS TO HELP ANY MORE!

I signed up for shipt just over a month ago. I'm sure they are extremely busy. However I've been trying to reach someone ever since my first order! Ok so I was able to reach customer service pretty quickly about my first few orders because I received a shriveled pineapple and stale loaf of bread...i can see the bread refund on my order history but not the pineapple, never went through I guess...it was ordered March 20 ..order # ***. I didnt even realize pineapple refund was missing until now while looking up info for this message... Then some days later I made another order.. all was fine except I was charged for an extra bag of goldfish crackers... order # *** on march 25 ..I have spent HOURS trying to reach someone... in the meantime I've made a few orders, no big problems..but all the while still trying to reach customer service... I had enough this past week after making another orderon april 18, order # ***. ...this order sat on my porch almost an HOUR. Out off all the orders I made, this was the only time I never got ANY notification or communication whatsoever, which is why I didnt know it was sitting there! The account is set up to notify me of items out of stock while order is fulfilled in store so replacements can take place...as well as ALWAYS receiving a greeting and update when the shopper starts the order and when its complete and it's on the way...I got none of that...absolutely nothing that day. The only reason I found out the order was even on my porch was because I opened my EMAIL (not text...much faster & more direct) and found an order "receipt' I waa sent...after i waited almost 2 hours for any notifications at all! So EVEN if texts didnt "come through" or anything dumb like that, a simple knock on my door would have alerted me...Instead my food sat going bad, my bag of ice just sitting there melting away... soooo frustrating... and here's where I lose my composure...I started, well continued just with greater need, reaching out to customer service after being pretty angry about the order sitting like that going bad to FINALLY get a response to one of my emails (I've been trying live chat, email me and actual phone calls) saying they canceled my account! I didnt ask for or want that..especially not before getting my money back! I'm pretty angry!

I signed up for Shipt on 3/21 thru Target.com. I canceled via email as requested 4/17. Have received no refund after 4 requests. After signing up on Saturday 3/21 through Target.com, I did not feel this was the right avenue to reach our family's needs and did mark on my calendar to cancel at the 4 week mark after the promotion ended to avoid the $99 fee which would be charged at that time, to the card on file (my Target card). I chose 4 weeks due to some people counting a month in this fashion, and not thinking of it as "4/21" being the end-date. In this respect - 4/18 would be 4-week mark. I canceled on Friday 4/17 via email per the instructions on Target's website - I emailed [protected]@shipt.com with my full name, email address from membership, and full phone number. On 4/18 I received a confirmation email which says "Your payment has been processed." Their site said at that time that they were behind on customer service, overwhelmed with calls and to have patience. If i recall correctly their emails stated they could take up to 10 days to review. I did not worry at that time. I heard back on 4/21 magically saying "We're sorry to hear you go. We've cancelled your service as you've requested and appreciate you giving Shipt a try. We have also reached out to Target Guest Services, and they will process your refund, if applicable, within 5-7 business days." this was signed by Tyler C from Birmingham Alabama. I waited the full 7 days, and emailed again on 5/1 - "Target has not refunded my $99 charge and I did reach out to cancel within the timeframe where this should happen. Pleas review and fix. Thank you. I do not want to be charged interest on this." Hear back on 5/2 from Karen R in Birmingham "We're sorry to see you go!..." same blanket letter - will process in a few business days back to my account. on 5/7 i email again asking "How many more days should this take?" I canceled this on the 17th I believe, was charged April 18th and have yet to see this refunded STILL. This was the second time I was notified it would be refunded and 4 business days have elapsed. Thank you." No reply. I resent that email again on 5/12 and have no response yet. As I see it - unless Shipt clarifies with Target that this SHOULD be refunded, Target will not refund to my account and remove the interest it has now accrued which it should not have.

Takes advantage of those in need of grocery delivery, FALSE advertisement, shopping days never open, does not support their site communication model. As many individuals have done during this virus crisis, I have turned to grocery delivery for safety reasons and with my age and my weakened immune systems due to stem cell transplants for my Multiple Myeloma cancer. I saw Shipt name on an article sharing grocery delivery services and also were represented in the Meijer's store we use in Grand Haven, and thought I would give it a try without do any of my normal research. WORST decision I ever made! I was forced to sign up for a fee before even seeing inventory or availability. After paying such fee that the wife thought we should, I then had to spend an hour to find items due to an incredibly poor interface on the app to only find there is no delivery times available whatsoever an ended up for 5 days with no results. Up to this point I could understand given shortages with demand for grocery delivery. However this would have been great to know before being forced to pay to find out and then let alone a reoccurring fee. To make matters worst. The only way to cancel your membership is to call a number [protected] where no one answers the phone and I attempted a CHAT that was always posted with a busy remark for a return to your question. I waited an patiently and called MANY times. I have emailed 2 times at two different email address that were give on the Shipt's Website ([protected]@shipt.com and [protected]@shipt.com ) with no response. I simply wanting to cancel my account and be refunded my money and felt a reply to one or the other emails would give a return in three days AND I'm hoping the PNC Bank and VISA organization do not take a loss because of my transaction! So Simply Put - SHIPT's is a poor business model and candidly a scam to take advantage of those in need of grocery delivery AND does not support the communication model the companies has set up . Absolutely shameful. The following site has documented from other individuals the negative issues they had come against. This company has 24 pages of negative comments dating back to 19July2018. https://www.trustpilot.com/review/shipt.com I never had an opportunity to purchase items at Meijer's and waited over 5 days to submit a order. Went to Meijers directly and ordered and two day later the order was processed and was able to pick it up.

My wife is On deployment in New York City as part of a rapid deployemnet of paramedics and emts sent to help with the pandemic. So I am taking care of our 3 kids ages 2, 4 , and 11. So I decided it would be easier to set a pick up of geoceries instead of going in and risk further chances of contamination. On Friday April 3rd at 4 pm I arrived at the Plainfield,In location to pick up my 252.00 grocery order that I had ordered online due to the covid-19 pandemic I did not want to go inside the store and risk any more possibilities of contamination then necessary. As I waited I asked the shipt shopper how this worked she explained it to me at 5 after 5pm I still hadnt got my groceries. That shopper came up to me and asked if everything was ok. I explained that it said my groceies order was completed. She informs me she gave them to the car parked infront of me, she further states that she is going to twxt him to bring them back and give them to me. Well I never heard oseen her again. After 30 minutes I go into the store and explain the situation the store manger tells me that there is nothing he can due because shipped is a third party vendor and proceeds to give me the phone number. I tried calling it and everytime was on hold for at least a hour and then would get hung up on. On Saturday morning after being on hold for over a hour again that they where sorry but they could offer half the amount spent to be spent on there online store well thats all and good except I would have to pay 100.00 dollars to start a account and pay 15 dollars for delivery. Leaving me with a whole 10 dollars for groceries. Then I was told that it would take 3 to 7 business days for the refund paper work to be sent to miejers to issue it to me. I asked if they can just copy the list make a temperary account redue the shopping and deliver them to me they said no aftera few minutes on hold. There company has not had any follow thru with this situation since talking Saturday morning with meijer. They instead chose to pass the buck on and in total make me due 11 hrs of waiting on the phone and have to pull money out of my account I didnt have and borrow money to replace the groceries that I never recieved. I want them to compensate me for the time spent getting this situation taken care of a situation that I should not have had to take care of in the first place. Product_Or_Service: Grocery pick up Order_Number:

If Shipt shopper substitutes an item, and does not change it in the app, you are charged for the original item, and not based on the actual purchase. I requested a certain jar of peanut butter that was $11.99. The Kroger was out of stock. The shopper asked if I wanted to sub for smaller jar that was $5.59, I said yes. She did not change it in the app. This was a small order so I noticed when I got my emailed receipt that it was still showing the large jar and I was charged for it. When she arrived and gave me my actual receipt (which is against their practices apparently, according to two separate people I have chatted with), it showed the smaller jar purchased. So, because there is no connection between what was actually purchased and what the shopper enters in the app, we are left to the human to ensure it is done properly. When you order $150 in groceries a week, and with a pandemic and groceries out of stock and lots of substitutions happening, I, as a target customer base as a busy working mom of two, do not always check every single item against the emailed receipt. Therefore, if a substitution is made, and the shopper does not change it in the app as they are supposed to, I can be overcharged for that item. Although Shipt says that there is a picture of the receipt required, no one will give me copies of my receipts so I can see how many errors like this have been made. They are not allowed to. I order every week from them and have for months and months. If this 38 dollar order has a 7 dollar error, I can only imagine what a $150 order with a lot of substitutions would cost me. How am I to go back and see how many times this error has been made if I have no way to know what was actually purchased and delivered to me. Shipt informed me the shoppers are not allowed to give the actual receipt as it does not reflect the actual purchase. However, this is the only way to audit them to know whether or not what was actually delivered was what was purchased. If every item is not checked the moment it arrives, you have no way to check it at a later date. Can this actually be legal? How can I not request a previous receipt actual Kroger receipt from Shipt? Also, if there is a discrepancy on the shopper's card, for example, Shopper A's credit card bill is $100 this month, but she only had $80 worth of deliveries, who is looking at that to say, "Who did we overcharge due to one of OUR employee's errors?"

Overcharged for grocery order by Shipt from Winn Dixie grocery store. I placed an order for groceries from Winn Dixie which uses Shipt for delivery I had 2 different charges on my American Express one for $128.90 and the nex day $112.46 which also by the way they not even apply my discounts which I'm not even worried about that,The shopper was wonderful we exchanged phone numbers I texted her to tell her what had happened and she told me she submitted receipt of my total groceries of $155.76 and I don't even no if that is correct with everything that has happened, I have tried several times to contact Shipt by phone and email to no avail. I have been working with American Express to help Today after a month of trying to contact Shipt I get an email stating they will issue a credit for $52.79 towards my next time order. There will be not be a next time I cancelled service why would I order again plus that is not the full credit amount I'm due the total amount I'm due would be $85.60.I went to Winn Dixie of course I realize that its not their fault I was told that have had many complaints regarding the same thing.I've since received a text message from the shopper who informed me she has since resigned due to same issues with customers and she was unable to contact the company as an employee to discuss discrepancies in her pay check. My husband has cancer and went through surgery now radiation his immune system is severely compromised I can't take chances going out I feel this is a very unprofessional company and customer service is nonexistent I have used another delivery company with no problems what so ever. I did not have an address to give you for the company they didn't provide one only Birmingham Al I feel they owe me more like I said I did not receive my discounts and or coupon for using this awful company I also took pictures of items they totally over charged me for while the shopper is doing your shopping your communicating by text example I purchased 2 chuck roast one was $6.98 and the other was $7.07 I was charged $52.99 by Shipt I have several online receipts I printed out they all have different amounts so many other examples olive oil buy one get one free I was charged regular price for both of them several bogo I was charged for, I have pictures and documents. Times are difficult just now in our world money is hard to come by to pay for essentials let alone be ripped off and overcharged. I don't know how to forward pictures or documents to you not a computer wiz Thank you

Charging customers for services and amounts without informing them ahead of time. On 2/28 I placed my first Shipt order requesting groceries to be bought and delivered from Lidl. The confirmation email specifically stated - "Your card will be temporarily authorized $103.72. This amount represents your order total plus a small allowance for special requests and substitutions. Once your order is complete, you will receive a receipt, and your card will be charged only for the items you received." When my order was delivered, the receipt reflected my total being $70.98. I received a receipt via email from Shipt for $83.36. I sent Shipt an email with a picture of my receipt and I asked why there was a difference. I received the following answer- "We apologize for the cause of concern. When you place an order with Shipt, our system preauthorizes the estimated total of the bill for your order plus a small allowance for substitutions and additions. These should be pending charges, and we will only charge the amount of your order total when your order is delivered. Please note that if you have special requests on your order, you may see a higher pending total because we estimate the cost of the special request into the hold placed on your card. If for some reason we do not preauthorize for enough, we will take the remaining amount out as a second payment. If the preauthorized amount is more than your actual order total, we will partially refund part of that preauthorization and only charge you based on your accurate order total which will be reflected on your itemized receipt you receive via email." On 3/4, I noticed that my debit card had been charged $88.36 and I still hadn't received a refund for the difference from the receipt. I emailed Shipt and asked them to look into the difference and asked them for the status of my refund. I received the following answer stating that I would not get any refund - "I am sorry for this, but you were misinformed on the total of your order. There is not a refund, and the receipt online should be the only receipt you receive. Shipt prices will vary slightly from in-store prices to help cover the costs of your Shipt Shopper. Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves." I believe this completely contradicts the information in the order confirmation email stating that "Once your order is complete, you will receive a receipt, and your card will be charged only for the items you received." I was definitely charged over $15 that I did not authorize. Nowhere in there service do they advertise or inform customers that arbitrary amounts will be added to your receipt. I think this is a dishonest business practice and completely unacceptable.

I placed an order for delivery from Target through this grocery delivery service, and I was charged for the items but never received the delivery. I placed an order on April 6th on the Target app to have grocery items delivered to me on April 7 from 5:00pm to 6:00pm. I received a confirmation email and Order #***. I was informed that if any items were not available, I would be contacted for substitutions. On the scheduled day of delivery, the status of my order in the Target app had not changed by 6:00pm. I contacted Target and was informed that they could not assist me and I would have to contact Shipt. I was not able to contact Shipt as their website inquiry submission tool is not functional, their chat is not functional, and their phone number leaves you on hold for hours with no representative answering. I thought perhaps the delivery person was running late and continued to check the status on the Target app. At around 6:45, the Target app showed that my items were being delivered and unavailable items were canceled. I was not contacted regarding substitutions. It takes no more than 20 minutes to drive from the selected Target to my apartment complex. I waited at my home until around 7:45 when the app then showed my items had been delivered, but no delivery had been made. I was not contacted at any point regarding delivery. The delivery person cannot enter my apartment complex without contacting me. I had provided my cell phone number, but was never contacted. The Target app prompted me to rate "Bridgett M" and leave a tip, which I declined, and then I submitted feedback that I never received my order. I then read reviews online of other customers who have had similar complaints. I contacted Target again, and again they informed me that they could not assist me. I expressed my shock that Target would be associated with a company that has such terrible reviews online and appears to be a scam. I once again attempted to contact Shipt and was on hold for an hour with no success. I sent them an email, but have still not been able to use their chat or inquiry options on their website. This company appears to be engaged in deceptive trade practices by presenting fraudulent and misleading information, by making false claims regarding their service, and by providing no meaningful recourse to refund customer's money or cancel the subscription. There are numerous complaints online that customers have been charged a sum of $99.00 for a delivery service that does not deliver and the customers cannot reach any representative to cancel the subscription. Furthermore, customers are being charged for items that are never delivered; promised calls to permit substitutions are routinely not provided; and the company provides no manner of recourse or way to dispute the charge.

Charged a membership fee - did not authorize. My account was then changed to add another address - not authorized. Shipt Wouldn't delete my data. I had a trial membership to shipt which was extended a couple of times (at their offering) for free. I hadn't used Shipt since December . I was recently charged a membership fee, and then noticed that a new address was just added in IL...I lived in CT (previous Shipt address: ***, XXXXX). I recently moved to NV (on June 20) and could not have been the person that set up the IL address. Shipt should investigate who lives at this address. I requested for my data to be deleted and to be provided with - under GDPR, there is the right to erasure...understand this is for EU but I believe some US companies still follow this rule, especially given that this is a result of a fraudulent act. Section 5(a) of the FTC Act provides that "unfair or deceptive acts or practices in or affecting commerce . . . are . . . declared unlawful." 15 U.S.C. Sec. 45(a)(1). Safe Web clarified that "unfair or deceptive acts or practices" in Section 5(a) include such acts or practices involving foreign commerce that cause or are likely to cause reasonably foreseeable injury within the United States or involve material conduct occurring within the United States. 15 U.S.C. Sec. 45(a)(4)(A). Doesn't this justify an unfair practice to withhold my information that:is not necessary to keep because: - it is not necessary for reasons of freedom of expression or information - Shipt is not legally obliged to keep hold of my data such as to comply with financial or other regulations - I am not a member of these subscription services. - keeping my data is not necessary for establishing, exercising or defending legal claims. - erasing my data would not prejudice scientific or historical research, or archiving that is in the public interest. - keeping hold of my data is not necessary for reasons of public health. I simply asked for my data to be deleted and for proof of the deletion along with my data and who my information was shared with. Shipt's Supervisor (*** responded saying they would require a search warrant, subpoena or court order. WHY would this need that kind of documentation when it was clearly MY information that was compromised and resulted in fraud? This is unacceptable business practices and Shipt should be held accountable for investigating and resolving fraudulent acts. Why would they not investigate the new address that was added to my profile? Wouldn't that give an idea of who committed this fraudulent act? Why should my information be subject to any further abuse by this company? It is a simple request to DELETE MY DATA, AND PROVIDE ME WITH PROOF, ALONG WITH DOCUMENTATION AS TO WHO MY INFORMATION WAS SHARED WITH. In the supporting documentation is the chat with myself, a customer service rep, and then finally a supervisor, who clearly declines my request to delete my data without a warrant.. -

I placed an order (#***) on Target.com on 12/2/22 @ 11:16am for same day delivery and my order was to be delivered between 1:00 - 2:00 pm, but it wasn't. I checked my email and saw that I had received am email from Shipt stating they cancelled my oder because the items were out of stock, but in the body of the letter it said it was due to technical issues. So, I contacted Target and I was told that the issue was with the driver's phone, they were having trouble scanning the order. I was also told that the diapers were in fact in stock at the time of my order. i called Shipt and I spoke with several representatives and one even hung up the phone in my face. I called back after that and asked to speak with a manager/supervisor. I was kept on hold for over an hour and finally I was connected to ***, who did ABSOLUTELY nothing to assist me except for to tell me that he would check the transcript from the call where *** up in my face and he would report the driver that didn't deliver my order. Foolishly, I placed a second order (#***) for the exact same items and they were to be delivered between 6:00-7:00pm, but nothing. I tried to contact Target at 1:25am on 12/3/22, but they were closed so I called Shipt. I spoke with *** @ 1:34am and explained why I was calling andall I got from her was a bunch of rambling. I told her that I wanted to speak with a manager/supervisor and she told me there were none available. I asked her how was that possible when all the do is email them or call them to let them know that a customer wants to speak with them. She put me on hold and came back after about 20 minutes and offered to unpin the driver that didn't complete my order and make sure they would not be assigned again, as well as, to give me a $25.00 credit on my account. I told her that was fine, but I still wanted to speak with a manager/supervisor. After being put back on hold for another *** minutes, i was connected to someone named ***. I explained to him why I was calling and he gave me a big spill about nothing. He said the order was set to be delivered at 10:00 on 12/3/22, but I told him that was unacceptable. After going back and forward with him for about 15 minutes, I asked what they intended to do to rectify this situation. He told me that I was offered a $25.00 credit and I told him that it wouldn't benefit me unless I used same day delivery again with them. He then asked what I wanted to do and I said in terms of what? He said they could redeliver the order or they could cancel and give me a full refund. I told him that I didn't want to take another chance on them not delivering the order a third time. So, I told him to cancel the order and then he told me that since I canceled the order, the $25.00 credit was no longer on the table. He told me that Target would issue me a full refund and I told him they would be giving me back the money that I paid and I would not be receiving anything as compensation for them messing up two of my orders on the same day. This company has terrible customer service because all they do is give excuses as to why your orders wasn't delivered or they try and deflect the blame from themselves.

BILLED AMOUNT DIFFERENT THAN WHAT WHAT ADVERTISED ONLINE - WON'T RESPOND - HAVE EMAILED 3 TIMES SINCE DATE OF PURCHASE On Wednesday, April 22, 09:41:15 AM EDT, *** wrote: This is my 3rd request to resolve this issue. I have recvd no response at all since the 10th of April. Please refund my annual membership today as well as address the billing issues below. If this does not occur I will be filing a Complaintsboard.com complaint and contacting the corporate office as well as disputing all charges from Shipt on my card to have reversed. *** ----- Forwarded Message ----- From: *** To: [protected]@shipt.com Sent: Friday, April 17, 10:40:17 AM EDT Subject: Fw: Your Shipt order receipt. I have waited one week for an answer. Please respond today with a solution. *** ----- Forwarded Message ----- From: *** To: Shipt Sent: Friday, April 10, 10:41:05 AM EDT Subject: Re: Your Shipt order receipt. There are a couple of issues with this order. I was actually charged 17.49 for the physicians formula when it should have been $4.29 The paper towels were charged as 12.52 when the sale was for the same item and 4.99 Please address. These are large discrepancies. *** On Friday, April 10, 09:43:38 AM EDT, Shipt wrote: Shipt Thanks for your order, ***! Total: $45.97 ORDER NO. *** ORDER DATE 4/10 Renuzit Snuggle Super Fresh Original Air Freshener Renuzit Snuggle Super Fresh Original Air Freshener 7 oz $0.00 x 1 $0.00 UNAVAILABLE Tide Pods Simply Clean Fresh Laundry Detergent Pacs Daybreak Fresh Tide Pods Simply Clean Fresh Laundry Detergent Pacs Daybreak Fresh 13 ct $0.00 x 1 $0.00 UNAVAILABLE Physicians Formula Super Bb All-In-1 Beauty Balm Cream, Light/Medium Physicians Formula Super Bb All-In-1 Beauty Balm Cream, Light/Medium 0.25 oz $4.29 x 1 $4.29 Dr Pepper Bottle Dr Pepper Bottle 2 liter $1.14 x 2 $2.28 ON SALE Bounty Basic Sas Print 6 Big Roll Bounty Basic Sas Print 6 Big Roll 6 ct $4.99 x 1 $4.99 ON SALE Nature Made Hair/Skin/Nails Dietary Supplement Gummies Nature Made Hair/Skin/Nails Dietary Supplement Gummies 90 ct $4.99 x 2 $9.98 ON SALE Betty Crocker Fudge Brownie Mix Betty Crocker Fudge Brownie Mix 18.3 oz $1.49 x 4 $0.00 ON SALE SUBSTITUTED WITH Betty Crocker Fudge Brownie Mix Betty Crocker Fudge Brownie Mix 18.3 oz $1.49 x 2 $2.98 Dove Deep Moisture Body Wash Dove Deep Moisture Body Wash 22 oz $7.99 x 1 $7.99 ON SALE Gold Emblem Abound Walnut Halves & Pieces Gold Emblem Abound Walnut Halves & Pieces 9 oz $6.19 x 1 $6.19 Robinson Dairy Vitamin D Milk Robinson Dairy Vitamin D Milk 3.78 liter $4.99 x 1 $4.99 Subtotal $43.69 Delivery Fee FREE Bag Fee $0.00 Tax $2.28 Total $45.97 Card ending in *** Have questions about your order? Reply to this email and we'll be more than happy to help. Show your shopper some love. If you had a great experience (that's our goal!), tap Orders in the app to rate your shopper and leave a tip. Give a Tip Shipt Facebook Twitter Instagram Pinterest Contact Copyright (c) 2020 Shipt, All rights reserved. 17 20th St. N. Birmingham, AL 35203 Don't Sell My Data Privacy Policy CA Privacy Rights InterestBased Ads Terms of Service

Shipt has not held up their part of the deal with grocery delivery and I cannot get ahold of them. My last delivery from Shipt was on March 8th. When the pandemic and quarantine hit ***, I was unable to get a Shipt delivery time (due to high demand, I'm sure). I tried everyday. Nothing. I called several times, but was put on hold with an estimated wait time of 30 minutes, then disconnected after 45+ minutes. $99 was automatically taken out of my account (the Visa that I have on my Shipt account that is connected to my bank account) on April 22nd as a renewal fee without my consent. Called that day, and for 5 days after that, and still was not able to get through. I also emailed through their website and have never gotten a response (today is June 21st). I emailed and called again in March, same scenario that I described above. Today I put in my first order since March 8th. I thought, well the money has already been taken from me, the quarantine n *** has been lifted, I will give it one more try. My order was scheduled to be delivered between 6:00 and 7:00 pm (and I allowed early delivery starting at 3:00 pm). I received a text message at 6:00 pm saying that my order is not able to be delivered at the original time, you are now scheduled for 7:00-8:00 pm. It said to call if this time does not work for you or make changes on the app. There is not a cancel delivery button available on the app, so I called. Due to high call volumes (the recording declared) there is an estimated 30 minute wait & the next representative available will take your call. I listened to horrid music and the same monotonous recording for the next 40 minutes, then it got silent, and I was disconnected after 45 minutes on hold. I called back 5 times. Same thing every time. I tried to live chat with a representative on the app and on the website where I was told there was a 40 minute wait time. I received a text message from Shipt HQ at 7:00 saying my order has been rescheduled to between 8:00 and 9:00 pm and to call if I need to make a change (same as the last message). I received additional texts from them at 8:00 pm, 9:00 pm, 10:00 pm and it is currently 11:09 pm and I have not received a text (although I can see on the app that no one has started shopping my order, and Meijer closes at midnight). Considering that I cannot get through to them by phone or live chat, the total amount that I spent on groceries ($281) is already pending from my account as soon as I placed the order earlier today, I am completely stuck. Unable to get ahold of anyone. Unable to get the groceries that I ordered. The countless hours that I have spent calling, emailing, using the app to try to cancel, and now writing to the Complaintsboard.com is time that I will never get back. Time that I could have spent shopping for my own groceries ten times over or more. Time that I could have spent feeling much more relaxed than I do at this moment. A renewed membership fee, that I never consented to, that does not deliver on its promises. Money wasted. Time wasted. It is now 11:30 pm, and I just got another text informing me that my new delivery time is to tomorrow between 10:00 and 11:00 am, while I am at work. I really don't want to inconvenience an innocent Shipt shopper, but I still cannot get through.