Mastercuts Salon reviews and complaints
Management
The manager, Mariah Bragg, at the Huntington mall in Barboursville West Virginia is a horrible person to work for. I used to like coming to work but now I just feel uncomfortable while there. I believe in God and if you are not cool, lesbian, or a doper you are not part of her click and she will make work life difficult for you. She is totally full of...
Read full complaintPricing
Do not go to Mastercuts or any other Regis owned company. They profit from deceiving customers and dishonest pricing.
I took my wife to get her haircut because and adult haircut is advertised with a huge poster to only be 17.95. So she got her haircut and I walked to the register with her. She handed the stylist her debit card, assuming 17.95. But then the stylist stated that the total is 32.95! I interrupted, and seeing possible loss of money, the stylist quickly slid the card! I looked at the receipt to see that my wife was charged 8 extra dollars to have her hair dryed and 7 extra dollars for the straight ironing, As if customers should have their haircut but then walk out of the salon with wet, tangly unstyled hair? This is a perfect example of bait and switch and is totally dishonest to the customer.
The stylist and I got into a small cursing match, in which she said she's "not allowed to give me a damn refund."
I called the customer service number and after days of playing phone-tag with supervisors and managers I was insured the entire ammount would be credited back to my account. One month later I still have not been refunded.
Company Business Name: Mastercuts Salon
Country of complaint: United States
Address: Galleria Mall, Henderson, Nevada
The complaint has been investigated and resolved to the customer’s satisfaction.
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