Makro reviews and complaints

I purchased a hisense fridge from makro in september 2016
It stopped working on the 30th december 2016
I called makro
Was promised help within 72 hours
A hisense tech came out 3 days later
He mentioned that the fridge can not be repaired
We were promised a new fridge
10 days later I am still waiting
In this recent hot weather can you manage living without a refridgerator? In durban
Being a buisiness woman I have to shop every day as I donot have a fridge, an inconvenience and financially killing me,
My previous items all went off. On the eve of new years day I had to throw out r2000 rands worth of luxury food gone bad, purchased for a new year party
Your services are pathetic
I spoke to customer services several times
Tracy is aware at the springfied branch - I logged complaint with her twice.
So is pricilla
I was told by pricilla today that I did not come back to her and complain after the technician came out. I should have got back to them.
What happened to customer services?
Was I supposed to contact them?
Do they not do followups with the tech. Is the client happy? Was the problem resolved etc.
I am appalled at the way this matter was handled.

Was this fridge on special because it was about to break down?
I am sitting for 13 days without a refridgerator
I am not happy.
If the fridge is not in stock I want another fridge with no additional. This is unfair.

I bought a car tape for my wife on the 10/12/16 and on the the 16th I took it to the professional and he founded that the receiver no sound on it .I
took it back yesterday on the 19/12/16 and I told that I must wait for 4 weeks . they going to repair it and I told the manager I don't want repaired stuff and was rude told that will see bout it . I will never buy anything from
makro crown mines never .

MAK 287804

So here is my list of problems and yet I have not received any communication as to why my order has not been delivered..I would have been happy to collect.. yet have gone through the following list of serious concerns:

1- I placed my order which is for my kids for Christmas and amounts to over R6000
2- I placed my order online with the conditions of delivery within 2 –5 working days..this was on 7th Dec 2016
It is now 16 Dec 2016 and I am NO closer to receiving my order.
3- I have now phoned 5 times to find out what is happening: twice on tues 13th Dec and consultant promised to phone me back twice yet never did.
I phoned again today 16/12/2016 and was told I would be phoned back without luck again.
I phoned on 14th and 15TH Dec and was told order was with Dawn Wing – yet having phoned them and tracked your order with them and they do NOT have order
4- I sent 2 emails on 13 Dec without response

Would you consider this to be fair service if you were in my position? All I have done is place my Christmas order for my kids in your hands . I have worked all year long to be able to buy my children a special gift for Christmas and now it is very likely they will never get it despite me having paid for it on 07/12/2016
I have had NO communication as to when order will be delivered or why it has exceeded 5 working days . I am deeply disappointed in your service and would suggest you remove online service if you can not live up to your promise of 2-5 working days.

I urge you to communicate what is happening and suggest a speedy resolution to this problem else I will have to take further action.

Leanne Honey

Ref: MAK272593
Purchased a printer and hosepipe more than 2 weeks ago, cannot track the parcel. After numerous calls to the online support centre, we were told to contact Makro Germiston store directly as they are not answering their phones...but still no joy.

Have also now tried on the customer service number only to be told that I will be transferred to the Manager of the online store...been holding on for 8 minutes until line dropped.

Can someone please look into this urgently?!

I do not believe in complaining, because negativity doesn't accomplish much. Today however, I am saddened to be complaining. I guess my heart is hurt most by how we treat each other. When one is in a managerial position, one would think there is a level of experience in handling tuff calls. Lerato Sekele had decided that I was not worth being treated fairly and courteously. Listen to the conversation (Lerato said it was recorded) and you will understand why I say this. The assistant in the office apologized when she saw my tears. Bless her. I Left feeling demeaned, belittled, shocked, etc. Lerato is a senior in Makro, her aggressiveness towards me was appalling. In a almost recession climate, one would think that Lerato would choose to save a sale as opposed to losing a sale based on her customer service. I am so disappointed in Makro. You can do better Makro.

On 26/08/2016 I purchased the above mentioned unit from your Carnival store. I specifically told the sales staff that I required the unit to keep the wine cold. Unfortunately, I now discover that the cooler can only reach a minimum temperature of 12 degrees centigrade! Hardly what I require. A cold bottle of white wine should ideally be 7 degrees centigrade. I feel that the sales person 3219 Winnie Masombuka incorrectly advised me. Therefore I request a credit or an exchange for a more efficient product. I even took out an extended warranty contract!
The invoice number is [protected] Fri 26/08/2016.Extended Warranty policy No. 002838.

I look forward to receiving a favourable reply at your earliest convenience.

Regards,

John Howard

On saturday the 24-09-2016 I purchased some goods at Makro
I came across a bargain for Organics Shampoo & Conditioner, where you receive 2 1 litre's for just R100 bucks.-(Serial number [protected])In the month of October I only made use of this product and now have an open wound on my daughters head which refuses to go away, that i literally had to consult the doctor's first now a specialist that is treating this.

What was I sold? why was this so cheap? pathetic service provider I will never use your product again!

I have searched for a complaints dept for Organics directly and guess what?
I could find nothing that is the reason I am on Makro's complaints page.

I demand feedback, imagine how many other people are affected and nothings been done about it.

Cheap products that suck! I prefer spending more money on GLISS/ELVIVE they never disappoint me!

I have attached my proof of purchase including a picture of my daughters head at this very moment, Organics would you put up with this?

On tuesday, 18 October 2016 around 15h50 I went to Makro Wonderboom to purchase the two packets stayfree for R40.00 special. I received a quotation first and then asked for assistant as i needed to buy for R3500.00 for a CSI project. When I got to pay the items the cashier couldn’t capture the items with the amount as indicated on the pamphlet. it needed her to punch the items one by one and it was 175 packets of stayfree sanitary pads. She called in the supervisor to assist with capturing the items at once but the supervisor struggled as well. After the long struggle they called in the manager Trevor and still the struggle continues and they called the other Trevor. Then after struggling one of the Trevor s told me to go and come back the following day because head office was close and there was nothing they could do. The item doesn’t want to be captured in bulk even when tried by four or five, them the other sanitary pads price increases to R37.00. I was so angry, disappointed, disrespected and humiliated by the level of bad, poor, incompetent service i was provided. No one wanted to take responsibility for changing the price as they didn’t want to be accountable. I was frustrated when i was told by the manager that i must leave the items and go home inly to return back the following day. Firstly they didnt ask how urgent was the items i needed, they didnt even asked if i stays around the area if i had the transport to return whenever they going to sort their problem. After a long struggle the managers left me there stranded with junior staff which was also frustrated as they couldnt help me i wanted to leave the items and go and take my money and presence where they value it and respect it. The cashier and the supervisor wanted to help as far as they could but the system couldn’t allow them. It was after a long long wait and frustration that they called in a guy who gave me the quotation and explained to him what happened until he tried to make sense of the situation and then went on and changed the price of the pads so that it allows me to purchase the items as indicated on the pamphlet. I was so relieved that finally help has come my way until i had to be checked by security. The items were checked and counted unit by unit wasting another time, and only to find that the other box that was given to me it was actually the incorrect box of pads. by that time there was no one to assist with bring the correct box to me so that i can leave the hostile premise of Makro store. It took me two hours to buy the stayfree sanitary towels that i needed and as a results i missed another opportunity to buy other items at the other stores for my project. I was with my two kids they were very frustrated, hungry, thirsty, tired from a day at school now had to put another extra two hours of bad service. I am so hurt i dont know if it was a different colour the matter could have been handled differently or is this how the makro stores want to be remembered by customers? The feedback i am going to give to the rest of the world is the first hand experience of some sort that i will never ever forget. I also pray that I dont go back there because clearly my money is not needed and valued. The attitude i was given clearly shows that we still have a long way to go for a better, effective and efficient service delivery. I now have to arrange transport for my kids to be taken to school because i cant take them as I need to meet the deadline of buying other items in other stores of which could have been done yesterday but because of the bad service I have received. and I have to work under pressure because of a simple price change that was refused to be done immediately and the incompetent staff that handled the transaction. Even if you can look at the video footage you will see how long it took for me to get the items I needed. Words cannot explain how I feel now. It is totally unacceptable and I am so appalled to this point. I can go on and on explaining how I feel.

I went to purchase a jojo tank and pump from makro on the 7/10/2016 at makro woodmead. Makro advertised the 750l jojo tank with pump on their website and their instore printed brochure for r2299 as per the attached image. They had 4 in stock and I went to pay for 2 at the tills and the sales person refused to process the purchase as the item was marked for r4299 on their computers. The item number 302097 is advertised at r2299 from the 25/09/2016 to 10/10/2016. I I showed them the price on the brochure and the website and they did not want to honour the transaction. I explained that that this was in violation of the cpa as they made no attempt to correct the price on the website or set up a notice at the stand where the brochures were displayed for consumers to pick up the brochure. Despite my complaints to management, they did not want to give me the benefit of the transaction and I feel violated as a consumer.
Being part of a global brand like walmart has made makro more arrogant.

The staff at Makro Carnival dragging and destroying the name and reputation Makro stores had probably work hard to build. People there have no sense of humanity, no customers courtesy, no sense of urgency. Thy walk very slaggyshily, They facial expressions shows no remorse for the mistakes n worse even their supervisors are absolutely no different. I went to purchase a number of items for my daughter who's going for a school camp, including a sleeping bag and water bottle and plastic crockery (plate, bowl n cup). Because I'm clueless about buying this items I quickly seek n assistance from the staff on the floor. Firstly there were lots of staff members working around but no one seems interested in helping me with the sleeping bags prices, later a gentleman who finally offered himself gave me a sleeping bag that he said it was on special after going through few different ones. Same happed with water bottles n crockery. The worse is when I got to the tills to find out all the items marked down by the staff, given to me by the staff were actually not at the price. It took the supervisors n cashiers together with floor helping staff about 20 minutes to finally tell me that all items were priced wrong n displayed prices don't match the scanned prices n I had to pay more than I anticipated. There's nothing painful than leaving store with a sore heart n even regretting going there. Those people developed a Makro stores phobia in me as I will never forget the experience. I recommend that they all should be taken for further training or re-do the enter training process. Customers don't deserve to be treated that way.

First of all when ontacting Makro via email '[protected]@makro.co.za' I wait for more than a week for a response, then another few weeks for follow up feedback.
I purchased a LG Microwave from Makro about 2 years ago and it does not power up anymore. So just after the warrenty period according to them, the microwave breaks. However, on the Microwave there is a sticker that has the following on it 2 + 3 years warrenty. I am not sure how this works. I took the machine in for repairs and to my suprize there are 3 others microwaves like mine there as well. So Obviously there is a problem with this model (MS4440SR /00), it feels like I wasted my money.
I get a call this morning telling me that I must pay R200 for a quotation and they will let me know what the repairs will cost. I guess it makes more sense to buy some other product. Anyway, this is so dissapointing as I am a regular shopper at Makro.

On Sunday 29th May 2016 between 11:10 and 11:30 I was in the freezer section at the Makro Store at Parkway Avenue. I was bent down at the chicken products in which I purchase regularly. I noticed whilst looking at the chicken there was a colleague who was arranging some of the shelving. I bent down for the second time whilst choosing the chicken in which a whole shelving unit fell on to my back. At the time I just wanted to get out of there as I was quite shaken and did not know what to do. I purchased my items around 11:30 and returned home. At the initial time the shelving hit my back hard causing pain and discomfort in which over time has got worse in particular at night in which, sleeping on my back is quite discomforting. The shop attendant asked if I was okay however as I was quite shocked I just responded yes and left immediately. I feel this issue needs addressing as the precautions to prevent this accident were not followed appropriately.

on 19/01/2013, I buy a Acer laptop at Makro Woodmead, makro advertisement said, the Acer laptop is 3 years warranty, and I also Confirmed with Makro sales, it's 3years warranty，no additional conditions.
on Jan. 2015, the laptop usb port is not work, makro service centre told me, I must pay repair fees, because Acer office said, my laptop is 1 year on system. and then told me a lots of nonsense.
I have receipt & Makro advertisement can proof when I buy the laptop, makro promise 3years warranty, but Markro woodmead manager said, sorry they can not help me.
Now, I see, makro receipt & advertisement is all wastepaper.

I I'm highly upset with makro at the moment! I bought a washing machine from makro in edenvale, three months later it breaks!
we take it back, they cannot replace it but they will get it fixed for us, they take my details to organise the service providers to fix it for me, all good and dandy! a week goes by and still no one has contacted me about my washing machine.
I phone the women back who took my details and told her I'm still waiting for someone to contact me about my washing machine, her reply was i'm sure they will phone you soon. week two. still on one has contacted me.
I am very upset because how do they expect my family and I to be without a washing machine for two weeks?
it is very unprofessional they way they are treating this matter, no sense of urgency what so ever, total disregard for the customer.
never ever will I buy anything from makro again...

To whom it may concern<

I have intentionally added my husband’s store card number so that you may go and check to see without a fail monthly we do our shopping at the store and December we spend R7000 now to a store as huge as Makro I understand this is a small amount of money but in the economic struggle we find ourselves in to me it is a huge amount.

I enjoy my experience monthly shopping at the store and so does my kids the prices are reasonable especially the kiddies books etc. The meat is packaged well and really a good quality grade in fact I consider myself a “Makro custodian” encouraging all colleagues and friends to go and experience it for themselves. But this month I was disappointed no disgusted at the quality of the meat I bought. Yes I understand it was not lamb but the amount of fat that was on each chop or meat was ridiculous. Meat is weighed per kilo but the amount of fat I cut off and that countered as weight It is clear that I have been “robbed” there is no other weight to put it see attached pics for oneself. No I am normally not a type of person that wants reimbursement or vouchers but in this case I expect to be compensated I through half of the chops away as the fat on there was really of a poor quality, grade and standard and more important dangerous to my families health and that I simply take offensive.

I have sent you this email direct in the hope that this will be taken up seriously and viewed in a serious light that I will receive feedback and compensation. I have not posted this on along with pics on Facebook as I feel that every store should be given the opportunity to respond before that route is taken as pics of this nature and information can really damage the image and reputation of a store amd honestly this has been my first and only bad experience.

Looking forward the feedback

I am utterly angered by the service I got a makro today [protected] at 12:20). I resolutely state I will never purchase at the crown mines establishment again.

One of the service staff, Celestine (telesales department), treated my associate and I with disregard. We were waiting to pay at a till and when we asked her a simple question, her attitude towards us was distasteful and condescending.

My associate had asked if it is possible for us to pay at another till outside of the demarcated area, as she and 2 other staff were busy at the till.

I seemed to have angered her by asking for her name to lay a complaint, she proceeded to raise her voice at me and with a bad attitude asked if she should call the manager for me. She smirked the whole time as though she didn't even give a damn.

This non-courteous attitude and reaction from her, was made worse by the fact that, even as the floor manager spoke to us she kept pointing at us from afar and making ill-mannered comments. Even the makro staff who were standing next to us, told us about her bad attitude and that nothing has ever been done about it.

What i find sad is that this complaint probably won't get noticed. She'll continue to treat other customers like this. Losing one customer may not even be a slap on the wrist, but sooner or later it will add up. The crown mines establishment's reputation has been tarnished forever in my eyes.

Good day I would like to share my experience with my purchased of a "SO CALLED"new Apple Mac air book from Makro Port Elizabeth... Got down to opening my new pc to find that it was used and registered in by someone else .. I then return the item to makro and was given a bit of a runaround and eventually refunded and told that Apple supplied them with a refurbished product that they were unaware of ... I have contacted the apple distributor in South Africa and they shifting the blame to makro.. Makro has responded my compliant as follows :::
On Monday, November 25, 2013, PE E-Mail wrote:
Hi Siraaj
My apology for the poor shopping experience .
Please let this not be your final impression of the Makro and Apple brands.
Is there anything I can assist you with further?
Regards Ralph Kuhn...

Hi
My name is Aubrey Swanepoel and on 26/07/2013 I purchased a Challenger Trailer from Makro Centurion and as yet could not register it in my name due to difficulties in obtaining the correct paperwork from Makro. After travelling all the way to Centurion (220km from my home) twice, the problem has not yet been resolved. Could you kindly advise me on what steps to take next.

I can forward all the e-mails to and from Makro if requested

Thanking you
Aubrey Swanepoel
[protected]@live.com
[protected]

Makro had HD PVR decoder on promotion up to 14/03/2011 and within 6 days the same item went on promotion again for R300 less. I bought the item the Monday and the Friday of the same week received promotional e-mail that the HD PVR decoder is now on promotion for R300 less from the Sunday 20/03/2011. I just feel that the period within which the same item goes on special is unfair. Any reasonal person would have held on for the extra 6 days to buy the item at R300 less.

I bougt a blackberry phone at makro on the 04/02/2011. The phone gave me a problem and my insurance replaced it for me. With the amount i payed for it. So i whent back to makro to buy a phone again. Now the price whent up with R500 Total of R2500 and they were not willing to give it for the same price i payed a few weeks back. On the same bar code as the firts phone. So i believe they must refund me on my R500.