Makro reviews and complaints

Just want to complain about all the online exclusive on the web side. If I need something from Makro and I open the web side I can scream when it says online exclusive. We don't all have money t pay for delivery as well. If I need something now I want to get it now I don't want to wait. Yes you can left it as online but pleas sell it in store as well for the customer that want to buy it in store.

Personal are unhelpful and ill trained as they do not even know Makros policies. Manager was just as u helpful. Requested names of both, and was not provided. Attempted to take photo to which they turned away or blocked their faces. Really, I am not impressed. Circular saw still not resolved as Makro personnel tried to get me to take it back to Ryobi myself. I'm done with Makro.
Also tried to call their complaints telephone number and had the phone put down on me. Their WhatsApp offering also resulted in no outcome. Really Terrible

Went to Camps Drift Branch in Pietermaritzburg today to purchase the dog food in your pamphlet 4/2019 for R118. The salesman could not find the product and we concluded the advert was for an item that does not exist. Surely these pamphlets are checked before issue to prevent the public wasting time and money travelling there for nothing.

Thank you

A D Walters

16 October 2019 we purchased the Bushtec CAPRIVI II Dome tent after seeing the online special advertised at Makro as a 6 sleeper.
Only to arrive at home and come across, to our disappointment, packaging measurements showing the canvas tent is in fact a 4 sleeper.
Makro advertising was very misleading and disappointing, to say the least.
Please contact Mr D Coetzee on [protected]@gmail.com

I've ordered 38 mobile devices from Makro of which 2 months ago I've only received 31, 7 devices are missing!

I've escalated this to the online department severall occasions and they concluded to say that my domestic work we received the parcels and I need to provide Makro with her number so they can contact her...!

Disgusting service ! For insinuating my domestic stole the phones.

In addition to that instead of delivering me my missing 7 phones they delivered me 5 candles ! Like wtf

I've been pressing for a refund for weeks with no resolution.

The courier delivered 3 boxes to my domestic of which one box had candles so all deliveries have been accounted so how the hell can my domestic be to blame makes no sense !

I was then told I will get my refund once Makro locates where my order has went to, LIKE HOW IS THAT MY PROBLEM!

I'll be escalating this further.

On 24 September I did my monthly shopping at Makro Centurion. As a pensioner I always choose a Tuesday for the discount as well as the privilege to make use of the pensioners queue. On this specific day only three tills were manned and the queue grew just longer and longer and we had to stand in the queue for more than 30 min to be attended to. What made it even worse was the fact that there were no packers available. The till assistant had to do the packing as well.

The pensioners queue was moving much slower than the normal queue. Not acceptable. Don't offer something you can't manage.

I did report this to the floor manager on duty but according to him there were no more staff available.

I

I took my 32 inch Sinotech TV for a warranty repair. on the 14 of August. They told me that it would take 21 to 30 working days for repair. I told the manageress that it was urgent as we have the TV in our rental flat.
I called Sinotech on the 17th of August to inquire as to progress they had no knowledge of the TV as no Job number had been issued. I then called Makro Ottery only to discover that deliveries to Johannesburg only took place every Wednesday (that would have been the 15th of August). I inquired from the manager as to why it hadn't been forwarded. She said that she was the one who had spoken to me and that everyone asks for their warranty repairs to be urgently attended too. I couldn't believe her attitude! If this is how Makro handles their customers then I'm not going to be a customer!
Makro please restore my faith in you and tell that this is an aberration!
Job number C504325
REgards
Andre

Good day
We purchases a BOSCH fridge 505L / stainless steel at the Makro Centurion store
The Fridge was delivered on sunday, but when we opend the box it was the incorect coulor( Dark gray - not stainless steel).

I called Makro and they wanted a picture of the frdge to ferify as aperantly all BOSCH fridges are the same colour.
I took of work to go to the store with all slips and picture and still thei oped that the picture is unclear and it cant be that we have the incorect colour as BOSCH only have one colour. apperantly there sould be a plastic film over the fridge for protection to wich there is not.

The would have called me back during the day as they would have gone to the store and make sure they have the right stock as perhaps the stock is faulty. NO ONE CALLED jet again I had to call. Now thei say they did send me a message and NO ONE DID. Now apperantly there is no stock... after a big argument with the BOSCH representative now they will bring the right fridge on wendsday morning they cant confirm time? I will not stand for this type of service. I told the agent they better bring the right fridge on wensday as I will have to take of from work AGAIN and if that fridge is not delived before 10:00 I will take this to the next level.

This is the second time I walked into Makro started looking at TVs. Not one person asked me for help. Came in the second time looked at the TVs again and the brackets again no assistance. Both guys standing in the way of the isles on their cellphones walked passed them into the next isle and just got a look. Going to go buy my tv and home theatre system somewhere else.

Hi my husband and I had purchased the lenovo ci5 for r6999 at makro toti branch yesterday. I had told the 2 assistants that I wanted to work at home doing online teaching.

The guy showed me the cameras of different labtops, the camera of the lenovo ci5 actually had the better camera. But now im trying to download the teaching app and this labtop dont have the app and this labtop is not internet friendly as I just cannot download.
Im so upset and angry with the staff from that store, as its their job to inform customers that the labtop is not internet friendly as it does not have many common apps and cannot download from the net certain apps.
I want a refund but more importantly customers should be informed that this labtop is really not a good one.
On top of that I thought spending all this money this labtop would come with all microsoft apps but now I have to pay if I need to use app as only have 30 days free trial.
Someone needs to get back to me
Regards
Colleen

I purchased a Bosch Cordless Drill at Makro Centurion in April 2018. I was told the drill had a year guarantee. The battery charger stopped working and I returned the drill in its original casing on the 4 01 2019, Makro then sent the drill off to BSC service centre.
After not getting any response from Makro, I went to see them to find out if my drill was ready for collection. I was given a quote (95738) from BSC Tool & Service Centre for a ridiculous amount for the repairs to the drill (I could buy a new drill for that amount). I then told them to go ahead and repair the charger for me.
I am still awaiting a response from Makro concerning my drill. If the drill in question has a year guarantee, why do I still have to pay for the repairs?

I ordered a Hisense refrigerator from Makro online. The refrigerator arrived and was scratched. Then the fridge did not cool properly and there was a build up of ice in the refrigerator main compartment. I sent through a complaint to Makro online and they replied and asked a tech to come check the fridge, which they did. They offered to replace the fridge but have never heard from them again, despite me sending several follow-up emails and even visiting the store. They say they have no record of the issue. My order number is MAK1049854. The person I dealt with via e-mail is Lesego Modise, but will not reply to any correspondence now.

I bought an AEG French door fridge/freezer in Sept 2018 from Makro. The LED display is faulty and was told when I reported this that it is just past the two week exchange date. Continued to report the problem at customer service and their technician called me for an appointment. His report was that the display needs replacement and the part needs to be ordered. I followed up and was told it was ordered but has not arrived yet. The next follow up I did not even get a response.

I called Makro CC again and asked to speak to a manager or call me back. Nothing happened.

I have also emailed the Head Office for a response/assistance numerous times and nothing. I do not have time to go to the store to sort out this mess, if at all and not just be told to call HO, but maybe this is the only way.

Any advice will be appreciated.

Hi all went to makro to credit pilchards chilli 400 grams as I bought at woodmead in november as the lady who was helping me punch 3 chilli pillchards instead of 1 chilli n 2 tomatoe pilchards the lady at crown mines told me can't credit as it's tomatoe n I told her that I bought them at woodmead was not my mistake lady punch all chilli ones, I called u customer service spoke to zolani was helpful but told me must ask for supervisor at makro in crown mines but he promised he wil get back to me about this issue not happy.
Regards Anna Nong

On wed, jan 9, 2019, 17:46 Frankie Nong

I ordered and paid for a Kenwood Chef 1200W Chef XL Kitchen Machine Silver on 26 November 2018 online. I paid for the order and delivery was expected within 7-10 working days (according to email) and 2-5 working days (according to the online order tracking).

I will not be able to collect the item from 14 December '18 as I am going on annual leave and will not be available.

I received no communication from Makro until I had to contact customer care on 10 December '18. I was told that there were delays with the courier company (DSV) and I cannot cancel my delivery as the item has been closed (which is ridiculous considering I have not received what I paid for).

My query was 'escalated' via email to Busisiwe Radebe from Makro Woodmead but I have still not received any response from her or Makro Woodmead.

I even visited the same store on Saturday, 8 December '18 but when asked if I can collect the item in store, I was told the item has already been marked for delivery.

I expect my item to be delivered before Friday.

Order no.: MAK1083950

Regards,
Suvarn

My name is Zweni Mkhize my phone number: [protected] The said generator was advertised online. When I was instore I was informed by Mr van der Mewe who is a manager, that the generator is reserved for another customer. When asking if the payment or deposit have been made, he told me that there was none. My problem is that I have driven for almost 25 kms, hence the generator is reserved for a special customer who has never paid any money. And he would be coming on Monday after days

Mince was 80% fat/lard. Got a picture of contents.
Staff were very unpleasant, not helpful, like I was in their way while shopping.
Lamb was not the best grade. Lamb pack was labeled lamb but cooked and tasted like mutton. Meat looked artificially coloured.
Tellers wanted to force carry bags instead of boxes. R4000 was spent so alot of bags would of been used.
13/10/2018
Major card no. [protected]

Good day

On the 23rd of August I bought a laptop from makro in Vanderbijl Gauteng. An Asus vivibook that cost me R4000, the staff was friendly and helpful explaining everything about the warranty and cash back within 14 days if I should have a problem with it.

I used it as I was instructed and loved it, then on the 25th of August it started freezing up while I was still busy working on it had to switch it off and on a few times I might not know much about computers but that does not seem normal withing 5 days of use.
On the 26th of August I packed up my laptop and with my slip went back to makro.
They insisted in their technician having a look at it which took 10 minutes for him to tell me there is nothing wrong with the laptop he closed a lot of background apps which caused the freezing up (a laptop that I switched on inside of makro without doing anything on it had minimized programmes?) Might consider asking back his diploma fees.
I insisted on seeing the manager who came out just to tell me he will not be refunding me or even exchanging the laptop as he is not a second hand shop and will not be able to resell it continued by adding how can I buy a laptop for R4000 and expect speed and quality, you get what you pay for and that if I bought a better quality he I would have been able to say anything, so this is makro's new motto if you don't buy the best you do not matter.

I went home not seeing what else I could do and continued to use the laptop which since last night started acting up even more by opening apps while I am busy working on word so there is no way I can leave it at this.

I have always been a makro client preferring to buy electronics there but I really don't want to set foot in any makro ever again and now I'm sitting with a faulty laptop which they refuse to take back.

I hope this matter will be taken care of.

Regards
Unhappy client

On 7 August 2018 we visited the Silverlakes Makro store. We returned a faulty product and got a credit slip. At the till we submitted the credit slip and all went ok, until the till asked for a supervisor code. The lady at the till pressed her button for supervisor assistance and we waited. The supervisor (Joyce) arrived, but started assiting the people at the till next to ours. So we waited some more. After about 5 minutes (really!), the lady at our till asked the supervisor to please enter her pin into the till. That was all she needed to do for us to be on our way. The supervisor (Joyce) simply responded with a very rude "I'm busy" and stormed off somewhere. After about 10 minutes (not making this up) of just standing there, we started walking around looking for someone else to assist us. We found the floor manager (a very embarrassed Leon) who assisted us. We have never been treated as badly as this anywhere before! We walked out of your store feeling like trash. This Joyce person should NEVER have been allowed to be in any any kind of supervisory position. How bad must Jason, her manager be to appoint someone like this! Seeing the imcopetency level and rudeness of your supervisors, I am not surprised at the lack of service we are used to at Makro.

Good day

We visited Makro (Wonderboom) on the 7th of July to buy a 5ft Roadster 210 trailer. The person who assisted us confirmed with his finance department that the trailer was on special for R8999. We wanted to withdraw cash and asked him until when would the special last. If it was going to expire, we would have made a plan and bought it the same day, but if it was going to last until the end of the month we could return the next Saturday with the cash. He assured us that that is not going to be a problem and that we come back the next Saturday and that he will be able to give it to us for the same price.

We returned on the 14th, only to find that the price is now R10999 and that they cannot give it for the arranged price. We spoke to the manager as well and according to him head office withdrew the special and that there is nothing they can do about it.

I just feel that it is unfair to tell the customer that they can get something at a certain price and then change it afterwards. If we knew that the special will end, we would have definitely took it the same day.

Please advise with who I can take this matter up.

Regards
Leonie van Niekerk